דרושים Independent Testing Specialist - Business Process Control ב-Wells Fargo ב-India, Hyderabad

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s degree in computer science, information Technology or a related field
• Relevant experience in technical support, Working knowledge on Ariba, STORM & PeopleSoft is added advantage.

Job Expectations:

• Technical Expertise with Analysis skills.
• Access Management in lower Environment Review incoming emails, perform initial troubleshooting in Production environment and review, as needed, escalate to appropriate team members and management.
• Perform application regression testing during times of projects or large-scale system enhancements/break fix resolutions.
• Perform testing of enhancement or issue resolution as defined in the BRD and test plan to ensure proper functionality.
• Validate if issues are related to application or VDI connection/Wave prior to escalating to additional resources and technology.
• Executing the necessary Imports in Lower and Production environment.
• Knowledge on Structure of the systems Impact Analysis on any new implementation on the system and communicating it to stakeholders.
• Excellent Written and verbal Communication.
• Documentation of processes and updating it as required.
• Hands on with Jira/Service-Now or any other ticket tool and Application support.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Work as an advisor to more experienced leadership to influence technology matters to develop programs that are effective and efficient for highly complex business and technical needs across one or more lines of business
• Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation across multiple lines of business or the enterprise
• Deliver solutions that are long term, large scale, and which require understanding of organizational goals or priorities and technology to develop executable strategies and plans
• Provide vision, direction, and expertise to more experienced leadership on implementing innovative and significant business solutions related to technology matters that are large scale, cross functional, or companywide
• Engage with the technology team and more experienced leaders to provide support and drive strategic initiatives for the business and for execution of operational processes

Required Qualifications:

• 7+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

• Demonstrated ability to collaborate and consult with key business partners and translate the business of technology to help support the program
• Excellent communication and influencing skills to support driving the growth and future development of the program
• Experience driving strategy forward – collaborate across diverse set of stakeholders
• Hands-on experience
• Ability to prepare and present senior level communications
• Strong analytical skills with high attention to detail and accuracy
• Ability to influence and collaborate at all internal organizational levels
• Organizational skills to manage the different components of the program specific to Technology
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Job Expectations:

• Report to the leader for Resource Strategy and partner closely with the Enterprise University Program team, Senior Technology Leaders and participants of the program.
• Collaborate in the planning, design, implementation and enhancement of campus hiring process.
• Exhibit acumen to gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results
• Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
• Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations
• Provide strong and timely financial and business analytic decision support to business partners and various organizational stakeholders
• Develop actionable roadmaps for improving workflows and processes, and establish and organize KPIs
• The ability to present findings in a polished way
• Proficiency with statistics and dataset analytics (using SPSS, SAS, Excel)
• Entrepreneurial mindset, with an innovative approach to business planning and problem solving

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is looking for a Business Execution Associate-Manual Testing

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 6+ months of BusinessExecution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University Masters/Bachelor's degree in Business or related discipline
• Strong knowledge of MS-Excel, MS-Word
• Good English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Knowledge in Commercial Mortgage Servicing
• Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

• Flexibility towards work on differentprocesses/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintainsprofessional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals
• Good understanding of risk and compliance

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Lead and manage strategic projects and initiatives from planning through execution.
• Perform assessments using data-driven approaches to solve complex business issues.
• Collaborate with cross-functional teams and senior leaders to implement solutions.
• Review and enhance business processes, policies, and performance metrics.
• Provide decision support through analysis and reporting.
• Mentor junior team members and promote best practices

Job Expectations:

1. Strategic Program Leadership

• Lead and manage large-scale strategic initiatives and transformation programs.
• Act as Chief of Staff to senior HR leaders, supporting decision-making and execution.
• Drive efficiency, governance, and capability growth across functions.

2. Operational Oversight

• Ensure quality, cost-effectiveness, and pipeline management of assigned operations.
• Track and monitor recruitment adherence and compliance dashboards.
• Review effectiveness of regional TA activities against targets and metrics.

3. Analytical & Advisory Support

• Conduct research and analysis on business, operational, and strategic initiatives.
• Provide insights and recommendations to leadership using HR data and dashboards.
• Support risk mitigation, process efficiency, and customer experience improvements.

4. Cross-Functional Collaboration

• Work closely with HR advisory teams and other business units to align strategic goals.
• Collaborate with team leaders to develop project plans, policies, and procedures.

5. Talent & Capability Development

• Mentor junior team members and promote best practices in execution and governance.
• Participate in hiring and interview processes, including skill-based assessments.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Travel profile.
• Good knowledge in Domestic, International ticket bookings and Visa process
• Knowledge in Microsoft Excel and Email management.
• High attention to detail and accuracy
• Proven ability to initiate action, adapt to change, and quickly learn.
• Good communication skills and excellent email etiquettes
• Ability to manage conversation with senior leadership and anticipate and proactively respond to potential queries
• Strong multi-tasking, organizational, and prioritizing skills
• Ability to quickly establish credibility to build and maintain effective working relationships.

Job Expectations:

• Looking after Domestic and International travel arrangements for employees with air, hotel, and ground transportation vendors.
• Make professional, accurate, cost-effective travel arrangements with Travel vendor.
• Ensure compliance with company's procedures for documentation, ticket, and hotel bookings.
• Ensure all bookings & reservations are processed accurately.
• Responding to all phone enquiries promptly, courteously and in a friendly manner.
• Monitoring the mails and responding to queries raised.
• Advising on and organizing visas & passports.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
• Engage business stakeholders in integrating or implementing business execution initiatives
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
• Make decisions and resolve issues regarding operations of the team to meet business objectives
• Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
• Collaborate and consult with immediate colleagues and cross functional business partners
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
• Manage allocation of people and financial resources for Business Execution
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Working knowledge of and experience with resiliency tools and reporting. Experience working with Operational Resiliency Systems like Service Now with BCP modules will be a plus.
• CBCI or CBCP industry certification from BCI, UK or DRII, USA

Job Expectations:

• This role will perform Supervisory and a Transformation Lead role for the Quality Review (QR) team. This is a QR Execution cum People management role.
• We are looking for a team player who is great at execution, provides best in class customer support, proactively collaborates across the organization, and possesses strong influencing skills. The individual is agile, proficient in navigating complex organizations and thrives in rapid, large-scale changes to business processes and organizational structure.
• The individual will be expected to manage the QR team for:
• Program management & Communication - Strategically review the program requirements as per the Procedures and develop new required / enhance existing process SOPs / documentation and ensure all required communication with relevant periodicity is cared for
• Controls / Audit – Be audit ready at any given point in time with effective preparedness by engaging and proactive collaboration with the Controls team Operations and Program management
• Lead the QR team, by setting up the annual scope of QR reviews, Scoping of plans, Controls management, Peer reviews, sample check, mailbox monitoring, reporting, KPI and KRI management
• Communication with business partners in a timely manner, proactive escalation of risks to leadership, and identifying trends for continuous improvement are key elements of the job.
• A successful candidate in this role makes decisions with accuracy, is self-motivated, process driven, excels in managing a team and build them for high performance, and does what’s right.
• A background in business resiliency and continuity concepts is a must.
• Should also have the Transformation methodology experience especially for Tools transformation Candidate must have strong and proficient communication skills and excel at articulating in a clear and succinct manner with various levels of audience; verbal and written. Ability to create and deliver PowerPoint presentations to audiences of varying size.
• Timings will require at least half day overlap with USA, a regular workday will be from 1pm IST – 10pm IST, subject to earlier or later hours at times.
• Candidate must be based out of Wells Fargo India location and will be required to work in the office as per organization’s In Office Adherence / Return To Office (RTO) at a minimum of 3 days per week and a 9-hour shift time As part of the transformation efforts, the candidates must demonstrate : Lead and drive strategic organizational change initiatives to improve business performance, operational efficiency, and competitive positioning.
  This role involves aligning with the team/project lead designing and implementing transformation programs that align with company's strategic programs.
  

Key Responsibilities:

• Along with the project lead, assist to develop comprehensive transformation strategies that align with organizational goals.
• Conduct current-state assessments and define future-state vision for business processes.
• Change Management Along with the lead, help to ensure successful adoption of new processes, systems, and ways of working.
• Build stakeholder engagement strategies and manage resistance to change across all organizational levels.
• Process optimization - Analyze existing business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design streamlined workflows and implement best practices to enhance operational performance and internal customer experience.
• Program Management Skills Manage the program from conception through implementation to coordinate cross-functional teams, manage timelines and ensure deliverables meet quality standards and business requirements.
• Performance Measurement Establish key performance indicators and metrics to track transformation progress and impact.
• Create reporting frameworks and dashboards to communicate results to senior leadership and key stakeholders.
• Experience in business transformation, strategy consulting, or senior operational roles.
• Technical Skills Proficiency in process mapping tools, project management software, and data analysis platforms.
• Experience with change management methodologies and process improvement frameworks (Lean, Six Sigma).
• Leadership Capabilities Proven ability to influence and lead without direct authority. Strong communication and presentation skills with stakeholder relationships.
• Demonstrated success in building consensus and driving adoption across diverse teams.
• Preferred Qualifications - industry-specific transformation experience, and familiarity with digital transformation technologies including automation, AI, and cloud platforms.
• Advanced knowledge of Microsoft Office products; Word, Excel, PowerPoint, Outlook, Teams

Expanded responsibilities would include:

• Assist with high priority issue (HPI) management
• Assist in developing the strategy and roadmap to manage, deliver, and communicate new tool transformation for quality review
• Enhancement of reporting (thematic and trending) and developing a process partnering with stakeholders to create actionable improvement
• Perform gap assessment on quality review governance, change management, and reporting routines to identify areas of improvement
• Engage with leadership, other program teams and BG/EF resiliency contacts to identify data quality needs and develop consistency
• Flexibility to support other initiatives that may benefit the function
• Work in a boundaryless managerial role to effectively manage the QR team

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.