דרושים Principal Engineer - Network Automation ב-Wells Fargo ב-India, Bengaluru

About this role:

• Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Challenging Support Role in L1 & L2 / L3 involving Production Support and Deliversion, RCA on Recurring events, Automation, Solution Proposals along with BAU Support as per ITIL Framework Standards
• In this role
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Deliver Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications
• Responsible for Driving SRE Initiatives (Automation, Instrumentation, Resiliency, Reliability and Stability Improvement)
• Responsible for Executing Compliance Related Remediations, Challenging Application Releases from quality and risk standpoint, Understanding and Solutioning over recurring issues by RCA
• Responsible for Change & Release Management & Be a gate keeper for making sure no releases issues by efficient review
• Support the complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scaleapplications/systems/DBs/othertechnical products/services. Development of technical support strategies & plans; Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs. Performs complex migrations from development to production, upgrades, installations and/or configurations
• Problem Management identifying recurring/chronic issues & improvement areas & take initiative in implementing the innovative solution causing efficiency.
• Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / work arounds on time
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Additional Required Qualifications

• Core skills – 4+ years in with Production Support experience. Strong in 3 tier application Concepts, with Load balancing, Veritas Clustering, Site minder Authentication, MQ integration, BI Publisher Integration hands on.
• Experience with engineering automation solutions using shell, PowerShell, and Python scripting.
• Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring.
• Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices.
• Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage.
• Worked on Venafi Certificate Management System.
• Good business communication skills in English.
• Good understanding of different monitoring tools like AppDynamics, Splunk, SiteScope, APM.
• System Knowledge & Analysis.
• Problem solving & critical thinking
• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• experience in Workflows / Java / ETLs
• Strong SQL Knowledge (Preferably SQL Server / Oracle)
• Understanding of Openshift and Cloud platforms
• Exposure to any SRE Concepts and Tools especially Monitoring / Observability / Automation tools (ITRS, AppD, Grafana, Kafka, Ansible)

Desired Qualifications:

• Any ETL (Preferably and SSIS) or Reporting (Preferably SSRS) Tools
• Experience in any of the technologies viz- (Java application support), Web Servers (related to IIS / TOMCAT / Weblogic) and Windows Servers concepts would be added advantage
• Experience or exposure to Infrastructure concepts (Nodes, Clusters, Physical Access hardware)
• Flexible and adapt to new technologies as quick leader as per project demand
• Exposure and Hands on over Scripting (Python, Powershell, Perl or Korn), BI Tools (Tableau / Power BI )
• ITIL V3 / Architectural exposure (recommended)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Proficient in Java
• Proficient in Data Structures
• Proficient in designing system.
• Knowledge of Angular will be an added advantage
• Knowledge of MongoDB will be an added advantage.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Python , Prompt engineering , Machine learning
• 4+ Years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 2+ Years of experience in Windows or Linux Administration
• Change/problem/incidentmanagement experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• Experience with Agile / Kanban methodologies

Job Expectations:

• Having Knowledge on monitoring tools like ITRS , AppDynamics, SPLUNK , Grafana , Service Now Autosys/Control-M , AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Netcool uDeploy GitHub JIRA/Confluence
• History of implementation of efficiencies, resiliencies, automations and transformations
• He/She must have knowledge on AI tools like chatgpt , prompt engineering , Co-pilot
• Ai , Machine Learning, Prompt engineering are required

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in implementing network security policies across routers and firewalls
• Lead the development and deployment of automation frameworks usingAnsible,Python, andGitHub workflowsto manage large-scale network infrastructure.
• Design and maintainHigh-Level and Low-Level Designs (HLD/LLD)for automated network solutions.
• Integrate and extendNautobotfor network source-of-truth and automation workflows.
• UtilizeGitHub Copilotto accelerate code development and improve engineering efficiency.
• Troubleshoot and resolve complex network issues using diagnostic and simulation tools.
• Drive lifecycle management of network hardware and software through automated pipelines.
• Lead secure implementation of network changes, ensuring compliance with regulatory and security standards.
• Identify and remediate gaps in existing network processes through automation and innovation.
• Collaborate with cross-functional teams to align automation initiatives with business goals.
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience in Network/ Infrastructure Automation.
• Proficiency inPython, YAMLscripting andAnsibleplaybook development.
• Hands-on experience withGitHub Actions,GitHub Copilot, and CI/CD pipelines - Jenkins, OCP.
• Experience withAAP,Nautobotor similar network automation platforms.
• Understanding of network technologies includingWLAN, SDN, Routing, Switching, Security, IPT, DDI, andSD-WAN, WAN interconnects.
• Certifications such asAutomation, orGenAI.

Desired Qualifications:

• Experience withSD-WANtechnologies.
• Familiarity with Agile and DevOps methodologies.
• Background in automations and Gen AI environment

Job Expectations:

• Flexibility to support implementations outside of standard business hours.
• Deliver high-quality technical artifacts, engineering solutions aligned with business objectives.
• Maintain an up-to-date automation roadmap and ensure timely project delivery.
• Serve as a technical leader in automation for Access and Data Center environments.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Engineer needs to be having strong working experience in RedHat Linux and Windows OS environment., in order to manage system changes and technical support for Alvaraia/Verint Workforce Management, Nice Recording Solution, Nexidia Analytics Solution, and associated Contact Center application systems. They need a strong working knowledge of SQL Scripting and DB configuration and deployment. They should also be knowledgeable about SSL certificate management, and SSL handshake troubleshooting.- Working experience in RedHat Linux, Windows OS environment
- IBM WebSphere Application Server/Apache HTTP/Tomcat/IIS Administration
- SQL and Shell Scripting
- ServiceNow Incident and change management
- SSL certificate management in Web and Application server
- Any Cloud experience
- We use NDM, Autosys, Crystal Reports but it will be difficult to find someone with all technologies we use. We should be good with the above.
- Knowledge on Observability tools (Splunk, Thousand Eyes)

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

• Alvaraia/Verint Workforce Management, Nice Recording Solution, Nexidia Analytics Solution, and associated Contact Center application systems.
• SQL Scripting and DB configuration and deployment.
• CCaaS or Five9 is an added advantage.
• Cloud Certification

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Hands-on experience on Java, J2EE, Spring Boot, Microservices
• Hands on experience on web development in JavaScript UI frameworks like Angular / ReactJS is preferred.
• Hands on experience on messaging systems like Kafka, Solace
• Expertise in designing and consuming RESTful APIs.
• Hands on experience working on Oracle, Sybase
• Experience in working with ETL tools like Ab Initio, Informatica
• Experience working with cloud development like Azure, OCP (OpenShift container Platform).

Job Expectations:

• The role requires a good understanding of the concepts, challenges and tradeoffs in distributed computing: latency vs. throughput; scalability, resiliency, scheduling strategies. Exposure to Spark would be a plus.
• We are open for both the locations - Hyderabad or Bangaloreand will be required to work in the office as per organizations In Office Adherence / Return To Office (RTO)
• Experience working on risk analytics applications would be a plus.
• In addition to feature development and bug fixes, support the production applications (L2/L3 support)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

• Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectation:

• Responsible for leading Level 2 Platform support forReconciliation/Securitiesautomation/improvements.
• Deliver day-to-day application production support services for international suite of applications catering operations in APAC, EMEA and NAM locations.
• Able to guide team towards daily administration and support of these applications technically.
• Sound knowledge in IT Service Management, ITIL, Incident, Problem, Change, Release Management & Service transformations.
• Responsible for understanding the application and work towards creation of SLA and BCP plans.
• Strong problem-solving skills and be able to apply creativity to improve processes.
• Help to deliver timely, accurate and actionable business information
• Streamlining support by identifying areas for improvement within both the team and applications
• Ability to understand and escalate issues efficiently and appropriately.
• Ability to lead multiple application support groups supporting critical payment/Regulatory applications that are running 16x7
• Identify system bottlenecks and opportunities for process improvements
• To be able to lead cross application support programs, which will help teams overcome bandwidth challenges and focus more on engineering activities
• Contribute towards application stability, identify incident patterns, and report vulnerability in production environment.
• Champion continuous improvement work across Technology & Infrastructure teams to drive stability, Resiliency, Client delight and operational excellence.
• Identify and implement service delivery improvements through automation.
• Ability to lead team and lead projects/initiatives with high risk and complexity
• Provide technical assistance/solutions to the teams in access related issues that encounter when working on cross applications support
  

Additional Required Qualifications

• Overall experience including application support, development and deployment in Banking industry.
• Should have at least 4+ years of experience in leading the Application support for multiple business critical applications.
• Keep abreast with new technologies and tools and providing recommendations for process improvements
• Good understanding of payment flows, Reconciliation and Regulatory reporting
• Must have clear understanding of OLA's and SLA's with respect to payments and currency cut-off's
• Must have knowledge of relational databases – Oracle, SQL Server.
• Must have attention to detail, a commitment to Quality and be business focused.
• Excellent presentation skills, including ability to engage with leadership at all levels of and organization
• Strong presentation and training skills.
• Hands on experience using monitoring tools like Grafana, Splunk, AppDynamics, Netcool, APM or equivalent tool is preferred
• Must be able to work in a fast-paced environment and have strong time management skills.
• Strong hands-on experience in Production support in a financial services company.
• Understanding current challenges and being able to prioritize initiatives to improve operational support

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.