דרושים Vp Corporate Banking Relationship Manager ב-Wells Fargo ב-Germany, Frankfurt

In this role, you will:

• Ensure all clients receive a high standard of customer service, monitoring agreed SLA’s.
• Effectively partner with other Wells Fargo departments to ensure client issues are addressed and escalated using our case management system in a timely manner.
• Handle all Payment related escalations from either Clients or internal partners. This could include Cancellations, Early release, Priority or Rejected payments, BCNR, charges and any other format related issues.
• Work with both RM’s and GPS in relation to new Clients. Ensure all account opening/closing is handled correctly partnering with GPS Client Experience.
• Monitor daily overdraft reports and rejected transactional payment activity, communicate those to clients and internal partners, monitoring that funds are received and payments executed timely.
• Closely engage and cooperate with other offices on Customer Care matters, including sharing issues and/or solutions to commonly raised client inquiries, thus benefiting of the experience from others as well as sharing learnings and best practices with other team members. As well as assisting to cover other offices or workloads when required.
• Understand and anticipate client needs, proactively identify solutions to inquiries and escalate issues to Senior Management as appropriate.
• Analyze and identify trends in tracking efforts such as Fraud, Ops Risk and Client.
• Experience items for the region, identification of key areas of enhancement or improvement, with suggested opportunities or potential solutions towards continually striving to provide the best possible customer experience.
• Ensure all fraud related queries are tracked and reported as per procedures. UAR’s must be raised following guidelines outlined in the procedure.
• Proactively obtain and monitor client inquiries and transactional activity, communicate and discuss findings to the relationship and/or appropriate teams.
• Assist Clients with any Cheque related inquiries, which may include FCS, Cash Letter, Check collections, DTD, High value dollar cheque limits and unpaid items.
• Assist in implementation and account maintenance (workflows), ensuring review of the updates and billing, retrieving account information, assisting the relationship team in gathering and preparing analysis to support their activities (that fall in scope of customer care activities such as payment volume fluctuations, etc.).
• Demonstrate an in-depth understanding of Wells Fargo’s Payment & Trade products and services and the ability to effectively communicate their applications and benefits to clients and prospects of all levels.
• Demonstrate a knowledgeable understanding of other Wells Fargo products, services and organizational structure; specifically possessing an understanding of the underlying customer service needs capabilities and functionalities of the core products covered by the Customer Care team.
• Actively participate in client service reviews, including working with the Regional Customer Care Manager, Relationship Managers and Global Payment Services, Customer Experience team on planning, pre meeting materials and follow up items, meeting with clients (both phone and in person, as appropriate).
• Partner effectively with other Wells Fargo groups (sales, product, operations etc.), assist in pricing initiatives, communication and monitor changes in client's payments/volume behavior.
• Demonstrate in-depth knowledge of Wells Fargo’s policies & procedures, including compliance and fraud risks inherent to the business.
• Assist relationship management teams with information needed to address client activity and transactional reviews for compliance requirements
  Responsibility in ad-hoc projects and activities related to Customer Care for the region, as they arise.

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Fluent German language skills.

• Excellent verbal, written and interpersonal communication skills, with attention to detail.

• May be required to work on UK Bank holidays.

• Demonstrated ability and dedication to provide high quality Customer Service.

• Demonstrated ability working in a multicultural team environment and liaise with multiple offices across the regions.

• Fast learner, ability to listen and effectively obtain information, self-motivated with the ability to work independently and within a team environment.

• Extensive banking experience/working in the financial industry.

• Significant customer facing experience.

• Highly organized, with strong time management skills.

• Strong IT skills and experience in Microsoft Office suite, as well as navigation of applications and computer systems.

• Working knowledge of Compliance and Risk Management in the banking industry and Wells Fargo’s application of standards.

Desired Qualifications:

• Italian, French and/or Spanish speaking is preferable.
• In-depth understanding of Payment & Trade products, extensive SWIFT and payment clearing knowledge, with USD clearing experience.
• Detailed working knowledge of Wells Fargo’s IT systems / IT-tools including Workflow, Hogan, Mainframe, Intellitracs/PEGA, SWIFT messaging, and other tools related to customer care.
• Ability to handle multiple priorities and perform well under pressure.

Job Expectations:

• Wells Fargo operates a Hybrid working model combining office and home working. The requirement is a minimum of 3 days in the office.

Italian, French, German and Spanish speaking preference

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Be responsible for understanding the broad range of complex financial issues facing their clients and providing solutions to these issues utilising the full suite of Wells Fargo CIB's products and services

• Corporate bankers through their deep knowledge of their clients also play a central role in managing risk

• The role is to work with Senior Bankers to originate new business, execute transactions and lead coverage of a multi-sector portfolio of Continental European large-cap corporate clients

• Represent the bank in developing, growing, and maintaining relationships with critical and complex corporate clients

• Help source new business opportunities across Corporate & Investment Banking products in collaboration with product partners to drive profitable risk-adjusted revenue growth across the portfolio

• Lead the preparation of marketing material and take an active role during client presentations

• Oversee the preparation of capital memos and manage internal approval processes

• Manage the transaction execution and client onboarding process, as well as coordinate junior team member deliverables

• Maintain detailed knowledge of individual clients’ businesses and the industries in which they operate

• Build a strong rapport with key stakeholders and decision-makers, as well as maintain client account plans

• Develop a thorough understanding of credit, regulatory and complianceconsiderations/requirementsand ensure a pristine risk and control environment

• Collaborate and consult with peers and senior leaders to resolve issues and achieve goals

• Serve as a mentor to peers & junior team members

• Extensive ​experience in CIB Relationship Management, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Proven track record of transaction origination and execution

• Corporate finance experience and credit skills

• Excellent verbal, written and interpersonal communication skills

• Demonstrated ability to work as part of a team while maintaining a strong sense of personal accountability

• Must demonstrate high level of personal motivation & integrity

• Strong analytical skills with high attention to detail and accuracy

• Fluency in English and German. Additional European language is a plus

Job Expectations:

This role is designated as a Controlled Function 4 (CF-4) role under Part 3 of the Central Bank Reform Act 2010 (sections 20 and 22) and as such is subject to certain regulatory requirements.

Individuals who perform a CF role must have a level of fitness and probity appropriate to the performance of that particular function and must comply with WFBI’s Fitness and Probity policy. WFBI are required to carry out prescribed due diligence to assess your fitness and probity, and to satisfy itself on reasonable grounds that you comply with the standards of fitness and probity prescribed by the Central Bank of Ireland pursuant to any code issued under section 50 of the Central Bank Reform Act.

As a role carrying a CF-4 designation, the role holder will also be subject to the Common Conduct Standardsunder the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met.

The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF-4, to include, without limitation, the Conduct Standards and the Fitness and Probity Standards.

• An individual who performs a CF-4 role arranges financial services for WFBI customers.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives and sourcing of new clients or growing of existing relationships for a given product or specialty in close coordination with coverage teams
• Understand clients’ businesses, strategic objectives, operational priorities, and financial positions within the context of individual deals and client relationships
• Partner with CIB and Commercial Banking to lead the sourcing of new open account product (Supplier Finance, Key Account Purchase, and A/R Securitization) clients or growing existing relationships in close coordination with coverage teams
• Work independently on client transactions in partnership with client teams, including complex, larger, and multi-product financing opportunities, including analyzing potential opportunities, structuring, proposing, and selling tailored financial solutions to clients, leading internal coordination, and submitting transactions to management or independent risk for approval
• Strategically collaborate and consult with peers, colleagues, mid to senior level managers to resolve client issues and achieve business objectives
• Make decisions and resolve complex, multi-faceted situations and lead a team to meet a given product or specialty’s objectives while leveraging a sound understanding of relevant policies, procedures, and compliance requirements to meet deliverables and drive new initiatives
• Partner with product management functional partners to provide recommendations to leadership on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
• Participate in large-scale planning related to a given product or specialty’s business objectives
• Serve as a mentor for less experienced individuals

Required Qualifications:

• 5+ years of secured or specialized lending sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of Trade Finance experience
• Strong relationship management skills
• Commercial and Corporate Banking Experience
• Good PC skills with the aptitude to learn new systems quickly.
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important.
• Ability to work in a fast-paced deadline driven environment.
• Ability to work independently, organizing and managing multiple priorities.

Job Expectations:

• Travel up to 50%
• This position offers a hybrid work schedule.
• Willingness to work on-site at stated location on the job opening.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Be accountable for a complex portfolio of customers.

• Share leadership role with managers to oversee a portfolio of accounts.

• Identify opportunity for process improvements within the portfolio.

• Review and analyze the decision process for customer accounts. and evaluate the profitability and risk of designated portfolio.

• Verify compliance and report identified issues for resolution.

• Make decisions on complex customer issues.

• Partner with managers to resolve issues and provides status updates on implementations.

• Develop expertise in the policies, procedures, and compliance requirements.

• Handle complex customer issues which include escalation and resolution.

• Lead team and serve as a subject matter expert for the department.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• Interact with internal customers.

• Receive direction from leaders.

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Italian or Spanish speaking is preferable

Job Expectations:

• Wells Fargo operates a Hybrid working model combining office and home working. The requirement is a minimum of 3 days in the office.

Italian or Spanish speaking preference

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.