דרושים Platform Consultant ב-Verint ב-ארהב

Overview of Job Function:

The Fraud Security Solutions (FSS) Sr. Technical Consultant is a role that requires working in close partnership with the Wells Fargo technical IT team and their Integrators to ensure long-term success for both the End-Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical tasks, projects, and regular communication updates, both on-site and remote, in order to promote a productive and positive relationship, ensuring Wells Fargo success by following a defined methodology and by coordinating FSS resources in Sales, Professional Services, Product House and Support.

Principal Duties and Essential Responsibilities:

• Serve as the primary technical point of contact for all assigned tasks and projects at Wells Fargo. Embed within the Wells Fargo IT technical team for all Verint video solutions projects, technical issues, and communication updates.
• Complete all assigned tasks, either on-site at Wells Fargo locations (primarily Charlotte, NC) or remote, which may include installations, upgrades, new releases, configuration, testing, investigation and troubleshooting of application software, hardware components, DVR firmware, camera firmware, network switches, and other third-party integrations.
• Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and provide timely updates.
• Manage technical status reports and project tracking updates with a regular communications cadence to the Verint FSS Customer Success Director, Sales Director and senior Technical Liaison.
• Manage daily operations and work with the Verint FSS Wells Fargo account team to position both FSS and Wells Fargo to drive achievement of Verint goals and customer objectives.
• Participate in weekly technical tracking meetings and quarterly QBR meetings reporting on progress against technical tasks and goals.
• Develop and manage process documentation for product deployment efforts.
• Develop and manage user acceptance requirements and deployment to include Proofs of Concept (POC) and pilot efforts.
• Provide training to bank personnel using online and in-person tools.
• Oversee and direct analytics/AI deployments on a large scale.
• Oversee and direct cloud testing and deployment of the Verint FSS Cloud solution.

Minimum Requirements:

• Bachelor’s Degree in IT, Computer Science or other related field, or equivalent work experience.
• 7+ years’ experience in a technical, customer facing role
  or
  physical security in the U.S. banking sector.
• Strong technical skills in enterprise software, video surveillance systems, database technology, network management, application configuration, and troubleshooting.
• Strong experience in user acceptance testing to include development of user requirements as well as overseeing the testing within the customer environment.
• Strong project management experience using multiple tools for tracking and managing large scale software deployments.
• Experience rolling out large scale (100 plus) sites of video analytics, tracking accuracy, and monitoring effectiveness of those analytics, and reporting findings to business unit.
• Proven record in process documentation for large scale security systems deployments.
• Experience using online and in-person training tools to improve the level of understanding of security systems to a large, enterprise user base.
• Excellent and professional written/verbal communication and listening skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.
• Strong technical aptitude and demonstrated ability to communicate using standard IT and software terminology.
• Ability to prioritize and drive cross-functional issues to a successful resolution on behalf of Wells Fargo.
• Excellent track record in developing relationships with a high degree of integrity and trust.
• Willingness and ability to travel up to 50% domestically, occasionally at short notice.
• Must reside in Charlotte, NC or within 4-5 hours driving distance.
• Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations
• Wells Fargo may request that additional checks be conducted on Verint employees. Verint reserves the right, consistent with applicable law, to require employees in certain positions to undergo background checks periodically or as needed based on our customers' requirements.

Preferred Requirements:

• Experience with the installation, support, usage, or administration of Verint FSS software and hardware.
• Experience in managing large, complex physical security projects and tasks in the US banking sector.
• Leadership experience focusing on multi-team collaboration and operations.
• Deep understanding of large financial institution challenges and scalability concerns.

• Execute the Company’s sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets.
• Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verint’s solutions can drive improvement to secure new business and differentiate us from our competition.
• Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.
• Execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.
• Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.
• Generating detailed business reports and action plans identifying areas of strengths and weaknesses within the customers/prospects operational and business processes clearly identifying where Verint can offer operational excellence and bring clear business advantage.
• Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value.
• Work collaboratively on cross functional teams to continually provide feedback on ways Verint can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.
• Where required, provide continuity through the hand off phase to services to ensure the customer’s expectations are met.
• Serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to our Verint Solutions.

• Bachelor’s Degree in Business Administration or equivalent work experience, having been a part of a business consultancy team within a management consulting solution provider.
• 5+ years of experience in a consulting or presales role with a successful track record in the complex pre-sales process, preferably in enterprise software solution selling.
• Excellent communication skills to effectively present to a wide range of audiences, including an ability to communicate business and technical concepts clearly, effectively and convincingly through presentations and demos.
• Ability to demonstrate software to executive audiences.
• Ability to create a compelling, value based presentations.
• Ability to interpret critical business challenges and translate to optimal business process recommendations – multi-level and organizational opportunities.
• Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale.
• Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand.
• Be able to articulate proposals and return on investment to operations management buyers.
• Self-motivated and a team player.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Must possess a creative, energetic and enthusiastic presentation style.
• Must possess strong listening skills.
• Demonstrated highly developed project management and organizational skills.
• Ability and proven experience interfacing with all levels of management.
• Travel expectations are 50-60%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel.

• 5+ year’s presales experience selling enterprise software solutions in the Workforce Optimization, Customer Analytics, Engagement Management technical solution areas.
• Deep knowledge of workforce optimization.
• Familiarity with Verint products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management, eLearning, coaching, forecasting and scheduling, and feedback/survey solutions is beneficial.
• Knowledge of effective organizational design, business approaches, hierarchy, and structure for optimal performance, and the ability to work within the confines of an existing client structure.
• Strong understanding of baseline, benchmarking, performance management and measurement strategies.

Principal Duties and Essential Responsibilities:

• Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience.
• Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.
• Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.
• Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center.
• Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.
• Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.
• Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.
• Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
• Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
• Identify white spaces in customer accounts and drive closure of opportunities.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience.
• Five (5) to Seven (7) years' of experience in AI and Data Science.
• 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.
• Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition.
• Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers.
• Knowledge of contact center solutions is an advantage.
• Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.
• Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake.
• Strong networking abilities.
• Strong analytical and critical thinking skills.
• Excellent customer service and leadership skills.
• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.
• Travel approximately 30-50%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
• The ability to obtain the necessary credit line required to travel.

MIN: $100K

MAX: $140K

• Execute the Company’s sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets.
• Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verint’s solutions can drive improvement to secure new business and differentiate us from our competition.
• Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.
• Execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.
• Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.
• Generating detailed business reports and action plans identifying areas of strengths and weaknesses within the customers/prospects operational and business processes clearly identifying where Verint can offer operational excellence and bring clear business advantage.
• Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value.
• Work collaboratively on cross functional teams to continually provide feedback on ways Verint can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.
• Where required, provide continuity through the hand off phase to services to ensure the customer’s expectations are met.
• Serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to our Verint Solutions.

• Bachelor’s Degree in Business Administration or equivalent work experience, having been a part of a business consultancy team within a management consulting solution provider.
• 5+ years of experience in a consulting or presales role with a successful track record in the complex pre-sales process, preferably in enterprise software solution selling.
• Excellent communication skills to effectively present to a wide range of audiences, including an ability to communicate business and technical concepts clearly, effectively and convincingly through presentations and demos.
• Ability to demonstrate software to executive audiences.
• Ability to create a compelling, value based presentations.
• Ability to interpret critical business challenges and translate to optimal business process recommendations – multi-level and organizational opportunities.
• Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale.
• Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand.
• Be able to articulate proposals and return on investment to operations management buyers.
• Self-motivated and a team player.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Must possess a creative, energetic and enthusiastic presentation style.
• Must possess strong listening skills.
• Demonstrated highly developed project management and organizational skills.
• Ability and proven experience interfacing with all levels of management.
• Travel expectations are 50-60%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel.

• 5+ year’s presales experience selling enterprise software solutions in the Workforce Optimization, Customer Analytics, Engagement Management technical solution areas.
• Deep knowledge of workforce optimization.
• Familiarity with Verint products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management, eLearning, coaching, forecasting and scheduling, and feedback/survey solutions is beneficial.
• Knowledge of effective organizational design, business approaches, hierarchy, and structure for optimal performance, and the ability to work within the confines of an existing client structure.
• Strong understanding of baseline, benchmarking, performance management and measurement strategies.

Principal Duties and Essential Responsibilities:

• Execute the Company’s sales strategies and support achievement of established sales quota. Sales quota will be based on assigned quota as well as national targets.
• The leadership point of contact for Platform Consultant into the solution sales organization for staffing requests based upon the requirements of the opportunity; this includes ensuring that all approved opportunities are well qualified and appropriate for presales team engagement.
• Drives sales best practices and ensures all steps of the sales cycle are completed.
• Collaborates with Solution Principals and sales teams to define/execute account and opportunity strategy. Leads or delegates customer discovery calls to discover key business objectives, and the corresponding value associated with meeting those objectives.
• Assigns Platform Consultant in coordination to determine best suited resource to win the opportunity. Leverages their broad solution knowledge to assist with creative solution strategy, ensuring delivery of the most competitive, value-based solution Verint can offer to meet customer objectives.
• On larger transactions (>$500k) plays active role in leading the presales team through the sales cycle including engagement of additional Solution Sales team members (coordinates discovery process, leads dry runs, attends key deal events, manages post demo debriefs etc.) Participates/Leads sales support team in key sales activities for the region; acts as facilitator, participates as the Senior SME.
• Provides feedback to Platform Consultants on performance and skills. Facilitates bi-directional communication; communicates best practices, competitive intelligence, new approaches gathered/developed by Presales back to the SC team.
• Collaborates with Sales RVPs and SPs and AEs where needed.
• Orchestrates and participates in customer facing events, includes ensuring a facilitator is assigned for each event (facilitator may be AE, Platform Consultant or solution consultant). This ensures Verint differentiation is reinforced and understood by customers, ensuring transitions are smooth, open items tracked, and required follow- up.
• Ability to lead and drive assigned projects across a highly matrixed organization - ensuring milestones and deliverables are completed according to plan. This may include but is not limited to cross-functional launch plans.

Minimum Requirements:

• Bachelor degree in business or related field, or equivalent work experience.
• Experience in training/education/consulting.
• 8 years of professional, functional experience (e.g., consulting, sales operations, sales enablement) with 5 years of progressive leadership experience.
• Ability to negotiate and influence stakeholders, secure alignment, and drive projects to completion.
• Ability to lead multiple detailed projects and program elements in a fast-paced challenging environment.
• Exceptional communications skills, with the ability to communicate and present effectively to multiple levels across the organization in both one-on-one and group settings. Attention to detail.
• Proficiency in sales and sales enablement technologies including salesforce automation, e-learning platforms and lesson management systems, video conferencing and recording platforms (Cisco Webex, Microsoft Teams, ON24, etc.), and support community/portal development.
• Strong knowledge of sales effectiveness (skills/knowledge training).
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
• The ability to obtain the necessary credit line required to travel.

Preferred Requirements:

• Experience in AI and Data Science. Practical knowledge preferred; however good working knowledge is also acceptable.
• Should have in-depth knowledge of contact center operation either in a vendor capacity or have implemented solutions across the contact center as a practitioner.
• Working knowledge of the data ecosystems such CRMs, CDPs and ERPs.
• Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure and Snowflake.
• Strong Communication and Presentation Skills
• Strong analytical and critical thinking skills.
• Ability to think on your feet.
• Excellent customer service and leadership skills.

Principal Duties and Essential Responsibilities:

• Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience.
• Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.
• Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.
• Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center.
• Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.
• Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.
• Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.
• Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
• Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
• Identify white spaces in customer accounts and drive closure of opportunities.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience.
• Five (5) to Seven (7) years' of experience in AI and Data Science.
• 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.
• Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition.
• Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers.
• Knowledge of contact center solutions is an advantage.
• Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.
• Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake.
• Strong networking abilities.
• Strong analytical and critical thinking skills.
• Excellent customer service and leadership skills.
• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.
• Travel approximately 30-50%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
• The ability to obtain the necessary credit line required to travel.