דרושים Executive Assistant Business Partner Uber Eats Taiwan ב-Uber ב-ארהב

About the Role

In this role within the UK&I Central Operations team, you’ll be at the heart of solving these complex problems. Leveraging data-driven insights, you'll collaborate closely with cross-functional teams—including Commercial, Finance, Data Science, and Product—to drive operational excellence and deliver an exceptional experience for both customers and couriers.

What the Candidate Will Do

• Own key aspects of our UK operations - such as delivery times, order completion rates, and throughput - to ensure a seamless experience for consumers, couriers, and merchants.
• Partner with global product teams to shape, test, and launch new features (e.g. enhanced matching algorithms, innovative customer propositions, autonomous deliveries).
• Use data-driven analysis to identify opportunities to improve our operations, and bring these opportunities to life through experimentation and continuous optimisation
• Build and optimise UK marketplace processes to ensure operational excellence (e.g. determining store level delivery areas, ensuring we have the right amount of courier supply)
• Collaborate with senior commercial stakeholders to improve account-level performance, using marketplace insights to inform strategy and support commercial decision-making

Basic Qualifications

• Quantitative degree in STEM, Economics or similar
• 3+ years experience in operations/ analytics/ product ideally within a tech or strategy consultancy firm
• Strong commercial mindset with the ability to build compelling business cases to support recommendations
• Robust data analysis and technical skills, including advanced SQL to source data from large, complex data sources
• Excellent communication skills (both written and spoken)

Preferred Qualifications

• Able to use Python to perform data analysis (e.g. data manipulation, regression modeling)
• Experience working with a wide range of functional stakeholders (Product, Engineering, Commercial, Finance, Legal)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What you'll do:

1. Execute CX Strategy: Lead the execution of comprehensive customer experience strategies that align with business objectives, focusing on enhancing user satisfaction, loyalty, and long-term growth. Drive alignment across regional and global teams to ensure consistent, high-quality experiences at scale.
2. Drive Operational Excellence: Oversee the operational management of customer experience programs. Drive efficiency initiatives, cost management, and process improvements to maximize impact and resource utilization.
3. Lead Cross-Functional collaboration: Foster strong partnerships with key departments (e.g., Ops, Product, Tech, Business, Global teams) to align on customer experience initiatives. Act as a strategic liaison to ensure seamless execution and cross-departmental synergies in delivering customer-focused outcomes.
4. Champion Customer-Centric strategy across the Organization: Advocate for customer-centric initiatives within strategic discussions, ensuring that customer needs and feedback are central to decision-making.
5. Leverage Data to Inform Strategy & Operational Decisions: Utilize data and analytics to measure the effectiveness of CX strategies and operational performance. Provide actionable insights to refine and adapt strategies, identify opportunities for operational improvements, and support business growth.
6. Monitor Program Performance & Report on Results: Regularly assess program performance against KPIs and business objectives. Provide senior leadership with insights on progress, challenges, and opportunities, ensuring timely adjustments to keep programs on track.
7. Align Global and Regional Teams for Scalability: Ensure alignment between global and regional teams to scale customer experience operations efficiently. Support localization efforts where necessary while maintaining a consistent experience across markets.

Basic Qualifications

1. Program Management expertise: 5+ years of experience leading complex, cross-functional programs with a proven track record of flawless execution and delivering meaningful business outcomes.
2. Product Development leadership: Demonstrated success in driving product development initiatives from concept through launch. Deep understanding of the product lifecycle, strong collaboration with Tech teams, and hands-on experience with agile methodologies.
3. Stakeholder Management: Skilled in influencing and aligning cross-functional teams. Strong ability to navigate organizational dynamics to build consensus and drive shared goals.
4. Strategic Thinking & Problem Solving: Proven ability to think strategically and solve complex challenges. Skilled at developing actionable strategies that support both short-term execution and long-term growth, with a focus on operational efficiency and adaptability in fast-changing environments.
5. Digital Customer Experience : In-depth knowledge of omnichannel experience design and optimization—including chat, email, phone, social, in-app messaging, and other digital platforms—to enhance the end-to-end customer journey.
6. Data-Driven Decision Making: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies. Experienced in using dashboards, reporting tools, and customer data platforms to drive performance.
7. Voice of the Customer (VoC) Programs: Experienced in designing and scaling VoC programs to systematically capture, analyze, and act on customer feedback across all touchpoints—closing the loop between insight and action.
8. Customer-Centric mindset: Deeply committed to delivering world-class customer experiences and embedding customer-centric thinking into team culture and strategic decision-making. Advocates for the customer at every level of the organization.
9. Well developed communication: Skilled in crafting and delivering clear, compelling communications—across presentations, written content, and everyday interactions—to effectively inspire, inform, and align stakeholders at all levels. Adept at tailoring messages to diverse audiences to drive clarity, engagement, and action.
10. Multilingual Fluency: Fluent in English and Spanish; working proficiency in Portuguese is a plus.
11. Location Requirement: Must be available to work onsite at our Mexico or Sao Paulo office.

Preferred Qualifications

1. Experience in Tech or High-Growth Environments: Background in fast-paced tech companies (e.g., Amazon, Meta, Uber, DiDi, etc.) where customer-centricity, operational excellence, and agility are critical. Experience navigating complex organizational structures and delivering results at scale.
2. SQL & Data Literacy: Working knowledge of SQL and data analysis tools to independently query, analyze, and visualize customer data. Ability to partner effectively with Data/BI teams to inform decision-making and uncover insights.
3. Agile Program Management: Solid understanding of Agile principles and experience working within Agile or hybrid environments. Comfortable collaborating with Product and Engineering teams using frameworks like Scrum or SAFe.
4. Global or Cross-Cultural Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

As a Mid-Market Growth Account Executive, you will be responsible for driving revenue growth and increasing operational and commercial excellence with our existing customers. As a Growth Account Executive, you will work closely with current customers in the Mid-Market segment (<2500 employees) to understand their unique challenges and goals, acting as a consultative partner on the Uber for Business platform. You will own the relationship and growth strategy by identifying upsell and cross-sell opportunities, negotiating deals that are mutually beneficial, and getting commitment from senior decision-makers.

This role is hybrid in nature making this a perfect fit for a seller with a hunter mindset and excellent relationship and account management skills.

The Impact You'll Have

• Develop a comprehensive view of the client that includes their business priorities, competitive edge in the marketplace, industry trends, and key strategic partner relationships.
• Grow and retain a book of business and proactively identify expansion opportunities to drive growth across multiple lines of business, products, and services for customers to exceed revenue goals. (Increase adoption and usage of our current programs, expand to new offices or departments, or cross-sell new product offerings)
• Negotiate contract renewals, amendments, and expansions by collaborating with cross-functional teams and owning the discussion with the client.
• Build, enhance, and implement long-term client relationships and communication at the C-level, with executives, key decision-makers, and influencers. Ensure our partners have an exceptional experience with Uber for Business.
• Conduct quarterly business reviews to illustrate the adoption of our platform and drive the conversation towards opportunities to expand the partnership and spend with Uber.

The Experience You'll Bring

• Minimum of 2 years of sales experience within a quota carrying role as an Account Manager with a focus on growing revenue within a book of business and / or as an Account Executive with end-to-end sales experience
• Demonstrated success of hitting sales quotas based on revenue growth
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Bachelor’s Degree
• Experience with tools such as Salesforce, ZoomInfo, Groove, LinkedIn Sales Navigator, Tableau, Google Suite
• Strong prioritisation skills: able to manage time effectively, prioritising high-value clients, while working with multiple customers to deliver on goals and improve processes.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Identifying new sales opportunities through product adoption and location expansion
• Identify opportunities and recognize additional revenue potential
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Basic Qualifications

• At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

Preferred Qualifications

• Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)
• Google Suite Experience is highly preferred

For Miami, FL-based roles: The base hourly rate range for this role is USD$24.50 per hour - USD$25.80 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You’ll Do

• Generate qualified new business opportunities through outbound prospecting
• Conduct strategic outbound outreach into accounts (1,000+ employees) via calls, emails, and LinkedIn
• Research target accounts, map buying personas, and tailor outreach messaging to drive engagement.
• Deliver a high volume of Sales Qualified Leads (SQLs) each month that convert into revenue opportunities.
• Lead high-level conversations with key decision-makers to uncover business pain points and communicate Uber for Business’s value.
• Track daily activities and maintain clean data hygiene in Salesforce and Groove.
• Collaborate with Account Executives, Sales Managers, and Marketing to iterate on messaging, identify winning strategies, and accelerate pipeline velocity.
• Represent Uber’s values while delivering a top-tier prospect experience.

Basic Qualifications

• Bachelor’s Degree with internship or project-based experience in sales, business development, or marketing OR Minimum 12+ months in sales role.
• Excellent written and verbal communication skills, with the ability to build rapport quickly.

Preferred Qualifications

• Hunter mentality and proven track record of outbound success — cold calling, email campaigns, and social outreach.
• Proficiency with sales tools including LinkedIn Sales Navigator, ZoomInfo, Groove, and Salesforce.
• Experience supporting multiple Account Executives in a fast-paced sales environment.
• Strong organization and time management — comfortable juggling priorities and managing follow-ups.
• A self-starter mindset with a passion for learning and exceeding goals.

For Chicago, IL-based roles: The base hourly rate range for this role is USD$29.57 per hour - USD$31.14 per hour.

For New York, NY-based roles: The base hourly rate range for this role is USD$32.94 per hour - USD$34.62 per hour.

About the Role

As an Acquisition Account Executive, you will directly contribute to Uber Eats’ growth in Japan by owning the full sales cycle with top-priority local merchants in strategic cities. Your work will improve the quality and variety of food options on the platform, drive customer satisfaction, and build deep, long-lasting relationships with our restaurant partners.

You’ll be expected to bring strong commercial acumen, a proactive approach to problem-solving, and the ability to operate in a fast-paced, culturally nuanced environment.

Your Impact in Role:

1. Own the full end-to-end acquisition cycle of Japan’s highest-priority local restaurant partners — from first contact through to activation, go-live, and early growth support.
2. Develop strong merchant relationships by understanding their unique business challenges and aligning Uber Eats’ value proposition with their goals.
3. Manage a defined city-level territory (e.g. Tokyo, Osaka, or emerging cities) with a strategic lens, identifying opportunities for high-impact acquisition.
4. Collaborate cross-functionally with Ops, Marketing, and Account Management teams to ensure a smooth merchant onboarding and activation experience.
5. Leverage funnel data and tooling to manage outreach, prioritization, follow-ups, and pipeline progression with operational rigor.
6. Continuously test and refine your approach , bringing feedback from the field to inform product, pricing, and process improvements.

The Experience You’ll Bring:

1. Proven end-to-end sales capability | Comfortable leading prospecting, negotiation, commercial terms, and closing deals independently.
2. Strong executional discipline | You know how to deliver measurable results and consistently move the needle despite setbacks.
3. Excellent communication skills | Able to clearly and confidently communicate complex ideas to internal stakeholders and external partners alike in Japanese (required) and English (basic).
4. Sales and business acumen | You understand what makes businesses tick and tailor your pitch to resonate with different restaurant profiles - from family-run shops to multi-location brands.

Preferred Qualifications

1. 2–4 years experience in B2B sales, partnerships, or business development roles, ideally in tech, hospitality, or FMCG.
2. Fluency in Japanese (business level or higher) and basic English.
3. Deep local market knowledge and understanding of Japanese restaurant culture.
4. Familiarity with CRM systems (e.g., Salesforce) and experience working in a performance-driven sales environment.
5. Comfortable working towards individual and team sales targets
6. Highly organized, detail-oriented, and capable of managing multiple conversations in parallel.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .