דרושים Support Specialist Ii - Infrastructure Network Voice ב-Truist ב-United States, San Francisco

Regular or Temporary:

English (Required)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education and related training or experience.
2. Two years of financial services and consumer/small business expertise or equivalent experience and/or performance
3. One year of previous branch leadership or management experience
4. Strong interpersonal, sales relationship and prioritization skills.
5. Strong written and verbal skills.
6. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
7. Ability to inspire, lead and coach others.

1. Bachelor’s degree with a concentration in Business, Accounting, Finance or Banking
2. Graduate of Internal Leadership Development Programs

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide application support including complex problem research, analysis, resolution and 24X7 on-call support.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Will be responsible for end-to-end interface analysis, rationalization, declaration & definition Deposits applications and APIs production support.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Build in and maintain security controls and monitoring in support of company standards.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience
• May oversee the work of a small team and responsible for driving release/change management from planning to deployment and post validations
• Assist with compliance and audit review activities; comply with Truist standards and complete assigned trainings in timely manner
• In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities through tools like Dynatrace and Splunk, providing warranty support, and providing knowledge transfer to production support. Occasionally develop code in accordance with the acceptance criteria established by the Product Owner

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience
2. In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

HIGHLY Preferred Qualifications:

• Bachelor’s Degree with 1-4 years of experience or equivalent education and software engineering training or experience
• Hands on experience with following technology stack: -
  • Primary - Distributed (Java, OpenShift, AWS, SQL, Middleware services, JSON, etc.)
  • Secondary - Mainframe (COBOL, JCL, DB2, CICS, Z/OS Connect, etc.)
• Experience with building monitoring and alerting through Dynatrace and Splunk.
• Experience using web servers, application containers, caching technologies, Gitlab and schedulers.
• Solid knowledge of relational database design and development using Oracle, SQL, stored procedures, data modeling.
• Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
• Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
• Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.