דרושים Enterprise Fraud Management Support Specialist Ii ב-Truist ב-United States, Charlotte

Regular or Temporary:

English (Required)

1st shift (United States of America)Oversee multiple high-priority projects and/or business unit programs, which requires considerable resources with high levels of integration. Ensure projects are documented, prioritized and executed to address program/project requirements. Focus on meeting customer needs and satisfaction by managing program commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management, including senior leaders and executives. Provide vision and strategy to meet business needs and defined objectives. Interface with all areas affected by the project including end users, business stakeholder, support functions and vendors. Ensure adherence to quality standards and established policies and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide leadership in managing multiple and/or large scale high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value.

2. Ensure smooth project progression by effectively defining/managing the project plan, phase gate reviews, change requests and stakeholder status reporting. Ensure documentation at all phases.

4. Manage projects throughout the project lifecycle. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.

5. Ensure adherence to Risk and other Corporate policies and requirements.

6. Develop quality business relationships so that client needs can be anticipated and addressed.

7. Proactively develop innovative approaches, risk mitigation strategies and quality control and assist in continuous improvement.

8. Mentor, coach and set direction for team members and project managers/analysts. Provide feedback to group managers regarding the work performance of members.

9. Program ProfileSpan of Impact: Corporation; multiple lines of business; Budget impact: $10,000,000 to $100,000,000; Timeline: corporate programs and strategic projects are complex and can range from one year to five years in duration; Program complexity: medium to large.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business Administration or technology-related field, or equivalent education and related training

2. Ten years of experience in increasing complex project management, including 8 years of applicable business experience inclusive of project management experience

3. Knowledge in software development lifecycle in an enterprise environment

5. Goal-oriented, action-focused, executive level interpersonal and communication skills

6. Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands

7. Proven leadership skills

8. Outstanding record of project management success

Preferred Qualifications:

1. Project Management Professional (PMP) certification

2. Three years of financial services-related project experience

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

1st shift (United States of America)***This role is Office Centric 4 days a week in the office in Charlotte***This role will focus on overseeing the Cyber Security third-party risk management framework and lifecycle, including maintenance of the Cyber Security Third-Party Risk Standard and ensuring processes, procedures, and controls are in alignment with the standard. Additionally, this role will also be responsible for Cyber Security third-party risk reporting & metric definition and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Enhance and maintain Cyber Third-Party Risk Management standard, policies and procedures.

• Work closely with Cyber risk partners and Third-Party Risk organizations to ensure cyber risks are properly tracked and reported.

• Perform Cyber Security third-party risk aggregation and root cause analysis by defining and implementing metrics to ensure appropriate measurement and reporting of risk exposure.

• Provide regular reporting on Cyber Security Third Party Risk Management and support leadership with risk prioritization and escalation.

• Ensure Cyber Security requirements/specifications are properly reflected and evaluated through the third-party risk assessment process and appropriate risk rating is assigned based on compensating controls and risk appetite.

• Analyze findings/deficiencies to ensure appropriate risk rating and risk treatment. Ensure appropriate SMEs are engaged in the decision making (risk acceptance/risk remediation). Escalate to leadership when critical issues are identified.

• Maintain current understanding of Cyber Security threats, vulnerabilities, and regulatory developments impacting third-party risk.

• Understand Truist Cyber Security requirements, risk approach, and applicability to Truist Third Parties.

• Strengthen and sustain proactive risk culture through effective risk-focused management and partnership with risk partners/lines of defense.

• Serve as a subject matter expert and steward of the Cyber Third-Party Risk Framework (standard requirements, processes, risk criteria) to identify, report and mitigate cyber risks.

• Drive conversations for appropriate risk treatment with a deep understanding of the risk management processes.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree and eight years of experience in Cyber Security third-party risk management or performing cyber third-party risk assessments.

• Deep specialized knowledge on Cyber Security controls and third-party risk management best practices.

• Deep understanding of SOC2 type 2 reports (scope/coverage, applicability, etc.).

Preferred Qualifications:

• Master’s degree or MBA and ten years of experience or an equivalent combination of education and work experience.

• Banking or financial services experience.

• Experience working with Archer, KY3P and Security Scorecard.

• Deep understanding of the contracting process (contract negotiation/redlining) .

• CISSP Certification.

• Other security certifications: CISA, CRISC,

• Other technical certifications (e.g. CCNA, RHCE, MCSE, etc.).

• Certified Third-Party Risk Professional (CTPRP).

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop and lead the execution of supplier management strategies that align with Truist's long-term business objectives.
• Collaborate with senior leadership to identify strategic supplier opportunities and ensure they are effectively leveraged to drive business success.
• Design and implement frameworks for evaluating supplier performance and developing continuous improvement plans.• Serve as the strategic point of contact for the organization’s most critical and high-value suppliers.
• Build and maintain executive-level relationships with suppliers, ensuring alignment with Truist’s strategic goals and fostering long-term partnerships.
• Lead negotiations in collaboration with sourcing with strategic suppliers, ensuring terms are favorable and contribute to Truist’s competitive positioning.• Oversee the development of cost management strategies across the supplier portfolio, ensuring the delivery of financial objectives.
• Identify and execute high-impact cost-saving initiatives, balancing cost efficiency with the need for quality and innovation.
• Collaborate with finance and procurement teams to optimize the financial impact of supplier engagements, including budgeting, forecasting, and reporting.• Develop and implement comprehensive risk management strategies to mitigate potential risks associated with strategic suppliers.
• Ensure compliance with all regulatory requirements, internal policies, and industry standards related to supplier management.
• Lead the development of contingency plans to manage disruptions in the supply chain.• Establish and monitor key performance indicators (KPIs) to assess the effectiveness of strategic supplier relationships.
• Lead initiatives to continuously improve supplier performance, including the development and enforcement of Service Level Agreements (SLAs).
• Provide strategic insights and recommendations to senior leadership based on performance data and industry trends.• Stay informed on industry trends, emerging technologies, and market conditions to inform supplier strategy and drive innovation.
• Lead efforts to integrate new technologies and best practices into Truist’s supplier management processes.
• Identify and capitalize on opportunities to enhance Truist’s supplier management framework through innovative approaches and solutions.• Work closely with cross-functional teams, including procurement, finance, legal, and operations, to ensure a cohesive approach to supplier management.
• Act as a strategic advisor to internal stakeholders on supplier-related issues, providing expert guidance and support.
• Lead cross-functional initiatives aimed at enhancing supplier management practices and achieving broader organizational goals.• Provide leadership and mentorship to the Supplier Management team, including the Cost and Supplier Management Consultants.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Support talent development initiatives to build a strong pipeline of future leaders in supplier management.• Prepare and present high-level reports on supplier performance, cost management, risk mitigation, and strategic initiatives to senior leadership.
• Ensure effective communication of supplier management strategies and outcomes across the organization.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree and ten years of IT service delivery with experience managing complex, IT supplier relationships; or an equivalent combination of education and work experience.
2. Deep specialized and/or broad functional knowledge. Sound understanding of business and organizational strategies and processes.
3. Ability to interpret internal and external business challenges and recommend best practices. Ability to lead complex projects.
4. Sophisticated analytical skills and the ability to solve complex technical and business problems.
5. Ability to influence others at senior levels to adopt a new perspective.

1. Bachelor’s degree and thirteen years of experience or an equivalent combination of education and work experience.
2. Masters degree in Business Administration, Supply Chain, Finance, or Accounting
3. Banking or financial services experience.

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Working with the LOB leader to develop business strategy and drive performance
2. Serving as a trusted advisor and extension of leadership in providing vision, direction, and expertise to identify, prioritize, and execute initiatives and key deliverables
3. Leading meetings, advisory councils, and steering committees to facilitate decision-making and support implementation of recommendations aligned with LOB objectives
4. Driving the agenda and approach for operating routines including LOB leadership meetings and business reviews
5. Preparing presentations for LOB leader, including regular town halls, leadership meetings, and leadership offsites
6. Executing on “run the business” activities including meetings, events & client engagement, business overviews, headcount tracking and management, HR initiatives, etc.
7. Partnering with functional partners including finance, HR, credit & risk management, legal & compliance, marketing & communications, events, and technology
8. Partner with leadership, HR, and sales enablement teams to ensure compensation & incentive structures are aligned to business strategies
9. Creating a culture of collaboration and trust through frequent and transparent communication, professionalism, and respect

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 12+ years overall experience and background in strategic planning, consulting, and investment banking preferred
2. Prior experience and/or understanding of Wholesale Banking fundamentals, including product and service capabilities, organizational structure and alignment, and internal process/systems/data
3. 4+ years of credit, portfolio, and/or relationship management experience
4. Strong knowledge and experience in strategic planning and execution, including creating and executing comprehensive plans associated with business mergers, conversions, product changes, technology releases, policy changes, and line of business strategic plans
5. Strong critical thinking skills combined with strategic business focus
6. Proven ability to cultivate strong relationships and execute growth initiatives across lines of business including commercial banking, commercial real estate, corporate & investment banking, and wealth management
7. Ability to influence, partner, and negotiate with senior business leaders to resolve conflicts and gain commitment to accomplish business goals
8. Demonstrated experience fostering strong partnership, promoting teamwork, and building an inclusive culture
9. Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
10. Sense of urgency and ability to multi-task and manage competing projects in a deadline-driven environment
11. Excellent verbal, written, and interpersonal communication skills
12. Passion for results and personal accountability for achievement
13. Ability to translate and present complex data in a manner that educates, enhances understanding, and influences decisions
14. Advanced skills in data visualization and storytelling
15. Ability to successfully operate in a complex and matrixed environment

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Overall accountability for final deployment and delivery on key initiatives; provide oversight and ensure overall quality of direct reports and junior leaders' key project management tasks and deliverables
2. Lead or coordinates project planning activities for medium/large, moderately/highly complex projects to devise a feasible plan that achieves the goals and objectives of the project and aligns with the business strategy. Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.6. Key decision maker for opportunities and solutions, leveraging business context to craft strategic, long-term effective solutions.
7. Obtain stakeholder agreement and negotiate changes with stakeholders at multiple levels in the organization.
8. Coordinate across adjacent work streams to ensure coordinated transformation and optimization.
9. Facilitate and build relationships internally and externally to the business unit to ensure initiative success.
10. Consistently and effectively manage, lead, and motivate a team, including a leader with subordinates.
11. Partner with peers and leaders to create opportunities for others to develop skills and expertise.13. Develop and refine operating cadences to support efficiency and communication.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in a business-related field, or equivalent education and related training.
2. 7 years of experience in the financial services industry or large sales/service corporation leading corporate function.
3. 3+ years supervisory or management level experience.
4. Track record of successfully managing medium to large projects.
5. Demonstrated ability to make decisions under pressure and bring clarity to ambiguous assignments.
6. Demonstrated ability to effectively manage time, delegate, and problem-solve.
7. Demonstrated leadership in the implementation of complex projects and issue resolution. The ability to communicate with and influence others, conduct difficult negotiations, and manage to stringent timelines for project deliverables.
8. Strong interpersonal and communication skills, both written and verbal.
9. Ability to lead cross line of business and/or cross-functional meetings.
10. Conceptual ability to analyze problems and devise solutions.
11. Ability and willingness to learn and adapt as the needs of the job change.
12. Demonstrated proficiency in computer applications such as Microsoft Office software products.
13. Ability to travel as needed.

1. Master’s degree in a business-related field.
2. Ten years of experience in the financial services industry.
3. Instructional design experience.
4. Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.

Regular or Temporary:

English (Required)

1st shift (United States of America)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Is proficient on the account analysis system, including its features, functions, processes and procedures.
2. Process service requests and complete daily work flow activities timely and accurately following departmental procedures and guidelines.
3. Analyze requests and develop logical plan for implementation.
4. Make corrections to errors or discrepancies found online or on system reports.
5. Review and/or initiate general ledger and monetary entries and ensure proper posting.
6. Support billing validation prior to statement files being produced by reviewing and making necessary corrections.
7. Prioritize requests and manage workload daily.
8. Maintain an orderly filing system for correspondence, records, and reports for efficient retrieval of information according to policy and procedures.
9. Understand department policy and procedures, impact of system updates and keep documentation up-to-date.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education, training, and work-related experience.
2. Two or more years in Treasury Solutions, bank operations, or other related industry experience.
3. Experience with billing systems and related processes
4. Ability to make responsible decisions and use sound judgment in daily workflow activities
5. Ability to work independently and manage multiple time-sensitive work activities in a sometimes high pressure environment.
6. Ability to work in a team environment
7. Strong analytical and critical thinking skills to effectively evaluate information, understand details and develop logical resolutions and decisions
8. Diligent, flexible, and detail-oriented, with excellent organizational skills.
9. Strong verbal and written communication skills.
10. Ability to work independently and manage time effectively
11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Degrees/education in Finance, Accounting, Business, or other related field
2. Good working knowledge of branch and banking system structure and processes, related to commercial/corporate markets
3. Training, certifications, or additional education related to Treasury Management and/or banking operations

Other Job Requirements / Working Conditions

þ Sitting (if checked, indicate frequency)

þ Standing (if checked, indicate frequency)

þ Walking (if checked, indicate frequency)

Up to 10 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

þ Travel

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
2. Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met
3. Conduct client research
4. Use critical thinking skills to make well supported decisions relative to the alert type
5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts
6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud Solution Service Delivery function
7. Support effective communication with internal and external partners or clients
8. Participate in Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education and related training
2. Two - Three years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
3. Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
4. Strong investigative, analytical, and critical thinking skills
5. Strong work prioritization and time management skills
6. Strong interpersonal, communication and client service skills
7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
8. Ability to work in a high-stress, fast-paced, rapidly changing environment.
9. Ability and willingness to work flexible hours as required by the function

Preferred Qualifications:
10. Associate Degree
11. Experience in investigation, law enforcement, or lending role
12. Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
13. Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role