דרושים Business Transformation Senior Manager ב-Truist ב-United States, Atlanta

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.2. Lead fact-driven analysis of the market, developing points of view and actionable recommendations that influence teams about top of mind client experiences.4. Lead research to support product findings and issue remediation.
5. Synthesize insights in a meaningful way to share with a cross-section of stakeholders and other partners throughout the organization.
6. Coordinate research with analysts across the organization to create and communicate a strong understanding of client insights and the competitive landscape.
7. Analyze, define, and communicate reporting requirements to cross-functional teams during the software development lifecycle.
8. Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Three or more years of banking, financial services, digital, or other relevant work experience
3. Two or more years of product, analysis, technology, and/or design experience
4. Comfortable managing concurrent projects in a fast-based, results-driven environment
5. Comfortable with ambiguity, leading work autonomously, and making independent decisions
6. Well-developed verbal and written communication skills
7. Well-developed analytical, decision-making, and problem-solving skills
8. Solid understanding of trends in technology and in the financial services industry
9. Ability to learn and translate technically complex concepts into business friendly terminology
10. Considerable tact, diplomacy, and people skills
11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership

Preferred Qualifications:

2 Any experience/exposure to Adobe platforms

3 Marketing channel experience (website, offers, personalization)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Design, implement, and maintain database systems (DataStax, DynamoDB, PostgreSQL, and SQL Server).
• Monitor database performance and proactively address issues related to tuning, indexing, and query optimization.
• Ensure high availability and disaster recovery through backups, replication, and failover strategies.
• Implement and maintain database security policies, including access controls and encryption.
• Collaborate with development teams to support application integration and schema design.
• Perform regular audits and updates to ensure compliance with data governance and regulatory standards.
• Automate routine tasks using scripting languages (e.g., PowerShell, Python, Bash).
• Maintain documentation for database configurations, procedures, and standards.
• Collaborate with product owners, architects, and cross-functional teams to translate business requirements

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience

2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Regular or Temporary:

English (Required)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
2. Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships.
3. Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.5. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
6. Advises on consumer lending options and takes loan applications.
7. Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. 2 years of client sales and service experience
3. Experience with sourcing and prospecting for new clients and client relationship building
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Demonstrated proficiency in basic computer applications, such as Microsoft Office
6. Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
7. Ability to multi-task under time constraints
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Preferred Qualifications:
1. Associate’s degree or higher
2. Demonstrated ability to handle multiple priorities under time constraints
3. Excellent verbal and written communication skills
4. Ability to respond in a professional manner with a high level of service quality
5. Experience with discussing, recommending and selling various deposit, credit and retirement products to consumer and small business clients
6. Demonstrated ability in meeting or exceeding sales goals
7. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Prepare (key) correspondence, reports and forms.
2. Compose correspondence as directed. Within guidelines, may answer correspondence on own initiative.
3. Execute routine projects within general guidelines and instruction.
4. May provide workflow and problem-solving guidance to other administrative assistant levels.
5. Establish and maintain files and records.
6. Screen calls/voicemails and handle or route to appropriate people.
7. Arrange and handle details related to travel arrangements, expense reports, departmental budgets, meetings and appointments.
8. Deal discreetly with confidential information.
9. Can make recommendations to management based on findings.
10. Interact with internal and/or external customers to answer questions, research, and resolve problems that require in-depth knowledge of the function and process transactions within scope of authority.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma, or equivalent education and related training
2. Seven years of progressively more complex clerical experience
3. Excellent verbal and written communication skills (including strong knowledge of spelling and grammar), organizational skills, interpersonal skills, and math skills
4. Exhibited ability to work independently
5. Ability to deal with complex situations which require sound judgment
6. Ability to operate office equipment (e.g. copier, fax)
7. Ability to endure light physical labor
8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

1. Associate’s degree
2. Working knowledge of Microsoft Access and PowerPoint
3. Completion of certifications that are specific to industry

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manage a problem loan portfolio consisting of the most complex credit structures, primarily syndicated corporate and middle market loans while managing the capital market opportunities/fees associated with the clients.
• Being able to independently manage syndicated credits facilities as agent and/or actively participate and manage the communication process with other institutions as participant (whether formally as part of the Steering Committee or informally by communicating directly with other lenders) to direct or influence credit resolution strategies.
• Ability to actively communicate with and/or manage restructuring professionals including legal counsel, financial advisors, investment bankers, and other relevant vendors playing a role in the credit resolution process.
• Proactively communicating with assorted internal and external stakeholders including the Truist debt trading desk, investment banker coverage teams, leveraged finance and sponsor groups in an effort to explore all resolution strategies including capital markets opportunities to self-help (SPAC, capital raise, bond issuance, ATM etc.), preservation of sponsor relationships and generation of capital market fees in a manner consistent with prudent risk parameters.
• Be the face of Truist in interactions with C-suite executives of publicly traded companies facing challenged economic stress and provide a consensual path forward for both the bank and customer through 2- 4 above.
• Actively participating in the balance sheet restructuring process for clients (inside or outside of bankruptcy court) when applicable by interacting with debtor, sponsors, lenders, and professionals as needed; overseeing the marketing process when the resolution path involves the sale of assets or a business whether as a going concern or liquidation.
• Negotiating all documentation required in the credit resolution process including, but not limited to, credit, intercreditor, collateral, sale, engagement, restructuring support, and non-disclosure agreements and related amendments if applicable.
• Overseeing or actively participating in any and all pertinent activities related to recapitalization of borrowers, when applicable, including interacting with professionals and third-party capital sources such as private equity groups, hedge funds, vulture or distress debt funds, junior lenders, and bond holders or their professionals.
• Work effectively with partners such as Commercial Banking Specialists (CBS), Fulfillment Specialist and PM to ensure all client-related documentation and financial analysis are sound and any issues are resolved in an accurate and timely manner.
• Provide accurate and timely monthly forecasting for non-performing assets and charge-offs.
• Complete reporting as required for impairment analysis, accrual justification and Criticized Loan Asset Reports.
• Interface with CIG and middle market (credit, RM and PM) in a consultative role on criticized credits to assess and mitigate risk.
• Keep abreast of changing Bank policy and procedures, as well as business and economic developments which impact the loan portfolio and banking in general.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business, finance, or banking or comparable education and related training.
• A minimum of fifteen years commercial banking, loan workout or equivalent experience.
• Significant experience with syndicated/complex credit structures.
• In depth knowledge of capital market products both from a capital market and balance sheet management perspective.
• In depth knowledge of bankruptcy law/in and out of court restructuring.
• Exceptional negotiation, communication, interpersonal, financial analysis and problem-solving skills. Ability to deliver messages and interact effectively in a sometimes tense or adversarial environment.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

• Master’s degree in business administration, finance, or banking.
• Twenty yearsof experience in commercial banking, loan workout, and/or relationship management.

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide application support including complex problem research, analysis, resolution and 24X7 on-call support.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Will be responsible for end-to-end interface analysis, rationalization, declaration & definition Deposits applications and APIs production support.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Build in and maintain security controls and monitoring in support of company standards.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience
• May oversee the work of a small team and responsible for driving release/change management from planning to deployment and post validations
• Assist with compliance and audit review activities; comply with Truist standards and complete assigned trainings in timely manner
• In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities through tools like Dynatrace and Splunk, providing warranty support, and providing knowledge transfer to production support. Occasionally develop code in accordance with the acceptance criteria established by the Product Owner

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience

  2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices
  3. Understanding of key business processes and competitive strategies related to the IT function
  4. Ability to plan and manage projects and solve complex problems by applying best practices
  5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

HIGHLY Preferred Qualifications

• Bachelor’s Degree with 4-6 years of experience or equivalent education and software engineering training or experience
• Hands on experience with following technology stack: -
  • Primary - Mainframe (COBOL, JCL, DB2, CICS, Z/OS Connect, etc.)
  • Secondary - Distributed (Java, OpenShift, AWS, SQL, Middleware services, JSON, etc.)
• Experience with building monitoring and alerting through Dynatrace and Splunk.
• Experience using web servers, application containers, caching technologies, Gitlab and schedulers.
• Solid knowledge of relational database design and development using Oracle, SQL, stored procedures, data modeling.
• Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
• Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
• Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Regular or Temporary:

English (Required)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

The Wholesale Business Enablement and Execution (WBEE) Business Services team documents and performs both overarching business services and group specific business services for Wholesale Banking business units. The work performed drives discussions with firm Leadership and supporting business units, including the Investment Banking and Capital Markets (IBCM) Executive Team, the Truist Commercial and Corporate Banking (TCCB) Executive Team, IBCM Compliance, IBCM Governance and Control Officer, and Internal Audit. The team manages (or is primary contact for) Wholesale Banking real estate and facilities, records retention, physical access, and print services. The team also aids in the execution of regulatory exams, audits, risk and control self-assessments and any subsequent issue remediation to closure. Engages, as the business lead, for Wholesale/Enterprise system implementations and plays an advisory role with the functional and risk leadership teams to ensure integration points are captured appropriately and effectively. Other responsibilities include managing prioritization process for determination of technology projects, managing system entitlements/access vendor relationships, process efficiency identification, and monitor third party vendor risk status. Perform delegated responsibilities such as onboarding and invoice approvals. Manage/perform required training when appropriate.

• Understanding Wholesale Banking businesses and product lines, including the key processes, risks and associated controls
• Maintaining a knowledge of the organization, operations, policies and procedures (including applicable laws and regulations) for Wholesale Banking
• Execute WBEE Business Services activities including physical access management, floorplan management, teammate onboarding, offboarding, and supporting Business Continuity and Emergency Response Plan processes
• Assist in the preparation and maintenance of best practices playbooks and procedures for WBEE Business Services, while ensuring adherence to enterprise and compliance documentation standards
• Assist as needed with regulatory exams, walk-throughs and audits including consolidated reporting for executive level review
• Assist in the identification of root-cause, document and escalate issues for episodic and recurring symptomatic events

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in accounting, finance, business or related field or equivalent education and related experience
2. Two years of banking including capital markets, auditing or other relevant experience related to area of responsibility
3. Ability to work independently and with a team
4. Understanding of risk management and process concepts
5. Demonstrates a foundational understanding of investment banking, capital markets, risk management and/or assurance
6. Creative and innovative Inquisitive and willingness to learn
7. Excellent decision-making and analytic skills
8. Excellent interpersonal, communication and presentation skills
9. Proficient with Microsoft office suite