דרושים Business Process Analyst Iii ב-טבע ב-United States, East Bradford Township

• Provide professional investigative forensic accounting service and support to the Office of Business Integrity (OBI) by directing, planning, and carrying out sensitive and complex investigations regarding reports of financial misconduct or fraud, as assigned, ensuring all allegations are confidentially and properly addressed.
• Evaluate and apply in-depth forensic accounting knowledge in proportion to the allegation and its implications; Determine the investigative efforts required based on the scope and depth of fact-finding needed. Work cross functionally at the business level in sometimes complex or unclear environments.
• Interact with all levels within the organization and conduct investigations with utmost discretion, objectivity and sensitivity.
• Serve as subject matter expert on forensic accounting investigative techniques. Maintain expert knowledge FCPA regulations and other specific requirements imposed by government agencies.
• Create high quality written investigative reports in support of the overall complaint handling process.
• Report risks and deficiencies, identify trends and partner with management to identify improvements to protect Teva and its assets (people, property, product and proprietary information).
• Assist with OBI program management responsibilities, as needed, including but not limited to, coordinating consistent responses to reported cases of misconduct, general case management within the hotline reporting system and providing reporting, statistics and trending for key stakeholders.
• Contribute to Global Compliance & Ethics’ mission by promoting Teva Values, the Code of Conduct and promoting the OBI as an independent, confidential and trusted resource for employees to report concerns.
• Provide awareness training and support OBI initiatives across the globe, as needed.
• Follow Teva Safety, Health, and Environmental policies and procedures.
• Other projects and duties as required/assigned.

• Bachelor’s Degree in Accounting or Finance is required
• Masters or Other Advanced or Professional Degree (preferably in Accounting or Finance-related) strongly preferred
• A minimum of 8 years overall experience required including: 5+ years of general accounting and audit experience
• A minimum of 5 years of forensic accounting experience required; in a global pharmaceutical or healthcare company preferred
• Direct experience independently conducting international bribery and corruption investigations, including leading sensitive forensic interviews, drafting concise investigation reports and communicating with key stakeholders.
• A minimum of 5 years in the pharmaceutical or health care industry environment with compliance and investigations related experience is required
• Experience with a “Big Four” accounting firm
• Bilingual / Multi-lingual preferred
• Knowledge of the applicable regulations related to government authorities as well as state, local and federal laws governing compliance investigations (FCPA) is required
• Professional license required in an accounting or compliance related field (CPA, CFE, CIA, CCEP, etc.) preferred
• Continual advancement / operational knowledge of forensic accounting and investigative techniques in order to continually align with developing risks. Advanced knowledge of typical fraud schemes.
• Superior writing skills are required. Must be able to communicate effectively both verbally and in writing. Prepare documents that are clearly and concisely written. The responsibilities and complexity of this position require strong and effective communication skills. The individual must possess the ability to professionally interact with all levels of Teva’s corporate infrastructure, as well as that of our business partners, vendors, and all levels of government authorities and law enforcement.
• Possesses a depth of expertise in investigations management and administration areas. Effectively identifies and understands changes in the risk environment, is able to suggest modifications to investigative methodologies, practices and procedures as appropriate.
• Demonstrates an ability to set and articulate strategy, drive critical decision making, influence others, and obtain accurate and positive results. Ability to facilitate cross-functional groups to coordinate efforts and elicit efficient responses.
• Able to coordinate multiple projects simultaneously under tight deadlines. Prioritizes and organizes work effectively to ensure timely and accurate completion of projects.
• Able to master a complex and global work environment. Develops resolutions to project-related problems of moderate to high level scope. Uses resources available to determine appropriate actions for problems presented.
• Develops solid working relationships with peers and management. Participates in inter-departmental projects, knowledge management and training. Offers professional support and guidance to other team members. Provides and accepts constructive feedback.

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

In your journey with us, your prime responsibilities are:

Operations Management - Responsible for all aspects of day-to-day operations of the team aligned to him / her with respect to (but not limited to) call handling, response and resolution, introduction of new services, workload monitoring and management, performance against service level targets, quality control, call handling, training, education, knowledge management, escalations and continual service improvement

• People and Team Management
• Lead, Coach & mentor a team consisting of Agents & Subject Matter Expert(s)
• Provide monthly feedback on performance to team members
• Provide feedback to the team members with respect to any concerns or improvement opportunities
• Operations Management
• Responsible for maintaining desired level / score(s) & enhancing End User Customer Satisfaction score, Agents’ Quality Tele - Monitoring score(s) and Agents’ Communication skills / score
• Provide hands-on assistance, share information proactively and troubleshoot for your team in case of problems, both, through direct intervention and mentoring and effectively delegate responsibility.
• Ensure quality reporting and work with Operations Manager to build a highly effective measurement and reward systems based on empirical data.
• Controls and Compliance
• Ensure team’s activities conform to controls and the operation is audit ready
• Drive audit readiness of the entire service delivery operation

• Strong understanding of ITIL (IT Infrastructure Library) foundation, Six Sigma & Agile practices
• Six Sigma Green Belt trained (preferably certified)
• Knowledge of Quality Tools, Systems and Processes
• Expert working knowledge on Microsoft Applications - PowerPoint, Excel, MS-Project
• Basic Knowledge on MS-Outlook and MS-Exchange, Networking (VPN/Connectivity Issues), Internet Security, Windows, Mac O/s (Basics), Android, iOS, MS-Teams, Webex, Slack, O365
• Experience with ServiceNow or similar Incident Management Tool
• Experience and Knowledge of Staffing and Scheduling tool(s) like Avaya Workforce Optimization Suite
• Experience with working in a pharma / Biotech / GxP environment is preferred
• Bachelor’s Degree in computer science, Engineering, or related discipline with an IT certificate / diploma
• Quality Certification will be considered as an advantage
• 3+ years' experience as a First Line Manager of ~20 direct reportees, managing a technical service desk team; minimum service desk experience of 8 to 12 years
• Managed teams working in global operations and in 7/24/365 shifts
• 8 to 12 years’ experience in service desk operations
• Extensive experience in service desk operation dealing with complex technology products and services
• Strong communication (verbal and written), presentation and influencing skills
• Problem Determination & analysis skills
• Multi-cultural team management
• Stakeholder management

Dir IT Operations IT Service Operations

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Key Responsibilities:
• Support implementation of new solutions, testing, management, troubleshooting, and administration of new and existing systems within the pharmaceutical laboratory research and development organization.
• Support delivery of IT services and coordination with local, regional and global resources on the status of projects, service and support efforts.
• Collaborate with laboratory business, staff, IT colleagues, vendors, and other stakeholders to support existing processes and technologies. Identify customer requirements; assess impacts to the delivery of applications and other IT functions.
• Involved in implementation of new releases, upgrades and changes in accordance with Computer Systems Validation (CSV) standards.
• Perform day-to-day system administration, maintenance & operational tasks for the Lab systems and ensures appropriate service levels are developed and monitored.
• Perform PC/System specification configuration according to vendor requirements, works with IT Operations for PC lab build, user group assignment and management, data backup setup and control, test data backup and restore, IQ/OQ test execution and documentation.
• Liaise with IT operational support teams for the peripheral equipment, such as servers, desktops, printers and storage devices.
• Support with tasks and deliverables related to Software Development Life Cycle (SDLC) phases for laboratory computer systems. Ensures that system implementations are in keeping with the relevant FDA 21 CFR Part 11, GxP guidelines as well as internal policies and processes.
• Ensure compliance with Data Integrity requirements and remediation activities for Laboratory systems.
• To be the site expert on all laboratory computer systems – LIMS (Labware), CDS (Empower), standard-alone computer driven instrumentation and other applications identified by laboratory management.
• Remotely support other Teva sites across multiple zones as needed.
• Backup & recovery management Commvault.

Qualifications
• Required: Bachelor’s Degree - preferably in Computer Science, Information Systems Management, Computer Engineering, Electrical Engineering, Life Sciences or a related field.

Key Skills and Experience
• Experience working in a highly regulated environment within the pharmaceutical laboratory environment.
• Knowledge and experience of cGMP and its implementation to laboratory instrumentation and laboratory processes.
• Experience in providing face-to-face and remote end user support to laboratory users and applications in a highly regulated environment within the Pharmaceutical Industry.
• Excellent verbal and written English communication skills.
• Knowledge of laboratory technical configurations
• Knowledge of installation of system software and tools
• Knowledge of workflows in the laboratory space.
• Excellent Organizational Skills - ability to manage time and multiple tasks
• Strong problem-solving skills
• May have specialized external certification.
• Has developed proficiency in a range of IT processes or procedures through job-related training and considerable on-the-job experience in a laboratory environment

• Proven experience working as a validation analyst
• Extensive experience in regulated biotech or pharmaceutical companies
• Experience in regulated environment (GLP, GCP or GMP)
• Experience in 21 CFR Part 11, GAMP
• Experience in SDLC (Agile or Waterfall)
• Experience in providing face-to-face and remote business analyst support to laboratory system users in a highly regulated environment within the Pharmaceutical Industry.
• Successful experience working in a team environment and with a multi-disciplinary and global team.

We offer a competitive benefits package, including:
• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

• Support drug substance manufacturing process development activities by executing downstream purification steps at bench-scale and pilot-scale
• Support the development of new purification technologies to improve the efficiency of the Biologics manufacturing process and reduce the cost of goods
• Execute development studies (for example, virus clearance study) at 3rd party labs
• Lead a compliant laboratory operation in accordance with SOPs, internal procedures and policies
• Assist in troubleshooting process and equipment issues and deviations
• Record experiment results in lab notebooks in compliance with Good Documentation Practice, and perform data analysis as needed
• Analyze data and present it at internal team meetings and effectively communicate with supervisor(s)/project leads
• Prepare/review technical documents including development reports, batch records, work instructions, etc
• Interact cross-functionally with upstream process development, analytical, facilities, and other internal and external functions to support successful process development and manufacturing in pilot-scale lab

Additional Responsibilities / Secondary Duties:

• Support cGMP (Current Good Manufacturing Practices) clinical manufacturing campaigns in Biologics Manufacturing Facility, when needed

Qualifications / Education Requirements:

• BS in Chemical engineering or Biotechnology or Chemistry or Biology or related field
• Excellent verbal and written communication skills required.
• Highly motivated individual with the ability to work collaboratively in a team environment.
• Knowledge of protein chemistry and separation science is preferred
• Some previous laboratory coursework or experience is preferred.

We offer a competitive benefits package, including:

Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.