דרושים Associate Manager Collision Night Shift ב-Tesla ב-United States, Salt Lake City

• Collaborate with the Sales Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
• Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns related to vehicle quality and preparation
• Recruit, train, and develop management and staff, maintaining prompt position fulfillment, providing ongoing performance evaluation, and ensuring adherence to Tesla's policies and procedures
• Uphold brand standards through facility maintenance, showroom presentation, and cost control, while ensuring compliance with Tesla’s dress code and grooming guidelines

• Bachelor’s Degree, 2+ years applicable experience, proven track record to meet or exceed goals, or equivalent experience
• Self-starting entrepreneur with exceptional management skills, great attention to detail, and ability to prioritize multiple projects while adhering to business-critical deadlines
• Excellent written and verbal communication skills with a dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships and act as a well-respected, trusted partner
• Ability to work evenings and weekends in a retail environment, ability to relocate as needed
• Valid driver’s license required. For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

• Lead Delivery Vehicle Preparation Team and managing documentation
• Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
• Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
• Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
• Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

• Bachelor’s degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service-focused industry, or equivalent experience
• Proven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
• Ability to develop collaborative relationships as a well-respected, trusted partner
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Shift: 2:30PM - 11:30PM, Monday - Friday

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years Collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the Collision Center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from Collision Technicians and the rest of the Collision Center team. Lead, coach and develop a highly engaged team of Technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the Collision Center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred