דרושים Service Advisor Westchase ב-Tesla ב-United States, Houston

This is a regional role based in Houston, TX will require about 20-30% travel throughout Texas and Mexico region and Spanish language fluency (written and verbal).

• Cultivate robust partnerships with leadership and frontline staff, serving as a pivotal advisor in advancing EHS excellence across SSD operations
• Ensures key risks and compliance requirements pertaining to environmental compliance, occupational health and industrial safety are identified, escalated, and controlled in all phases of automotive product sales, delivery and service and collision operations. Keeps abreast of any changes to laws and regulations that impact the organization
• Engage with regulatory agencies as necessary, documenting and managing audits and inspections to uphold compliance standards
• Collaborate with teams on technical projects and operational safety
• Supports L.I.F.E. and high-potential event learnings and the creation and completion of actions
• Recruit, train, and empower site EHS ambassadors to implement best practices, conduct inspections, and drive continuous improvement initiatives within day-to-day operations

• Bachelor’s Degree in Occupational Safety and Health, or equivalent experience

• 5+ years of experience in high tech industry or similar environment
• Prior experience working with electric vehicles, charging products or infrastructure, vehicle delivery or service operations preferred
• Superior knowledge of local, provincial, and federal EHS regulations, industry standards and best practices
• Practical, hands-on experience with EHS policy/procedure development, education and training, risk assessments, event analyses and learning
• Able to influence and communicate effectively with management, EHS leaders, frontline employees, regulators, technical staff, and third-party personnel
• Ability to work effectively and efficiently under pressure and self-directed

• Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage
• Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehicle charging stations and updating online case logs accurately
• Attend and demonstrate outstanding performance at multiple inverter training schools
• Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
• Report writing, where required, to comply with deliverables in commercial O&M contracts
• Respond to customers’ concerns with the performance or functionality of their system
• Ensure the vehicle, tooling, electronics, software, and company issued property are well-kept

• Electrical trades experience within troubleshooting power electronics and low voltage controls
• Previous experience working with power/hand tools, electrical equipment, isolation meters and multimeters
• Experience navigating numerous computer applications and technology independently
• Ability to travel to numerous sites daily and travel up to 2 weeks at a time with short notice
• Flexibility to work on weekends and/or overtime along with overnight stay to support Tesla’s critical mission
• Must be able to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
• Valid driver's license required

• Greet and engage walk-in guests, creating a welcoming atmosphere for effective conversations
• Excite and educate prospective customers through various channels about Tesla's product offerings
• Help build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers
• Provide exceptional customer service throughout the sales cycle, including customer education, vehicle preparation, and document completion
• Actively contribute to the achievement of monthly sales and delivery goals by meeting and exceeding individual sales and KPI targets
• Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives
• Perform additional tasks as assigned to meet business needs, including but not limited to direct deliveries to customer homes

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry
• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Withoutthe salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

• Execute both basic and advanced diagnostic and repair work on all Tesla products
• Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
• Operate a variety of high-quality hand, power, and shop tools
• Utilize a company-supplied laptop for diagnostics and online training
• Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
• Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
• Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment

• Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
• Section 609 Refrigerant handling certification, preferred
• Evidence of a "safety first" attitude
• Basic command of the English language
• Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
• Valid driver's license required

• Layout and assist in the assembly of solar modules /array, mounting hardware, and electrical equipment
• Organize trucks for installs/removals for the upcoming day making sure everything is neat and organized
• Able to perform required preventive maintenance activities on Commercial PV systems and capable of training/mentoring others in the team as needed
• Respond to corrective maintenance cases on all commercial energy products and updating online case logs accurately
• Respond to customers’ concerns with the performance or functionality of their system

• Minimum 2 years' experience PV equipment and installation, preferably commercial or utility scale and with extensive knowledge of electrical wiring and equipment and have the ability to read electrical plan sets and equipment manuals
• Previous experience working with power/hand tools, electrical equipment, and ability to navigate numerous computer applications and technology independently
• Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently and work in extreme environments (example: hot sun, cold, crawl spaces, etc). These positions require working at heights including on rooftops, climbing ladders and stairs
• Capable of performing repetitious duties, including lifting, bending, and standing for long periods of time up to 12 hours a day and have the ability to safely handle tools and materials such as: ladders, inverters, solar panels, panel boards, batteries, and other similar electrical equipment, lumber, roofing materials, etc
• Ability to climb and utilize equipment on site including various ladders rated for 300 lbs. and must meet OSHA fall protection standards for at height work limited at 300 lbs.  and must also be able to meet equipment standards for fall protection (harness, anchor, ropes, etc.) with a maximum capacity of 310 lbs.
• Valid driver’s license required

• Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
• Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
• Review upcoming appointments and ensure they are properly prepared and documented in our system · Prepare internal orders for shipment to other service center locations
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
• Pick up and transport parts using van or forklift, engaging third parties when necessary

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Able to communicate, read, and write effectively in the English language on all levels · Proficient in MS Office
• Valid driver's license required and ability to obtain appropriate state licensing, where applicable
• Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
• Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department

• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

• Bachelor’s degree or equivalent professional experience
• Ability to travel up to 75%
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams of 100+ across large geography, preferred
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver's license required