דרושים Customer Experience Specialist Home Delivery Part Time Full Time Opportunity ב-Tesla ב-United Kingdom, Bristol

• Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
• Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
• Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
• Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
• Manage delivery schedules and logistics to meet customer expectations.
• Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

• Full UK driving licence with no more than 6 points.
• Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
• Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
• Proven track record of delivering excellent customer experiences.
• Customer-focused with a positive and professional attitude.
• Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
• Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

• Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
• Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
• Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
• Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
• Manage delivery schedules and logistics to meet customer expectations.
• Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

• Full UKdriving licence with no more than 6 points.
• Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
• Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
• Proventrack record of delivering excellent customer experiences.
• Customer-focused with a positive and professional attitude.
• Flexibilityto work on weekends and evenings as required.
• Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
• A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.

• Welcome customers and provide an exceptional handover experience.
• Conduct key handovers, ensuring all documentation is completed.
• Offer guidance on vehicle features and answer customer queries.
• Maintain high vehicle presentation standards at collection sites.
• Assist in moving vehicles to designated areas.
• Manage appointment flow to optimise efficiency and reduce wait times.
• Support Tesla Direct deliveries when required.
• Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
• Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.

General Duties:

• Work flexibly to support sales and delivery needs.
• Accurately track and update customer details in internal systems.
• Share best practices across locations.
• Educate customers on Tesla’s ecosystem and available solutions.
• Execute administrative duties, including contract completion and finance.
• Manage additional duties as needed to support business requirements.

• Excellent interpersonal skills with a passion for customer service.
• Strong knowledge of Tesla’s products and the ability to communicate clearly.
• Proactive mindset with strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Flexibility to work weekends and evenings.
• Passion for Tesla’s mission and customer experience.
• Full UK driving licence held for at least two years with no penalty points.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Take over the customer once the order has been placed and guide them through the delivery process
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
• Ensure that all required documentation is completed accurately and on time
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
• Conduct vehicle handovers and
• Meet or exceed delivery targets and performance metrics

General duties:

• Operate with a flexible mindset to support sales and delivery needs across the team

• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
• Ability to explain complex topics to customers in simple terms
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
• Ability to work independently and as part of a team
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
• Valid driving license held for a minimum of 2 years