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דרושים Tesla Support Regional Supervisor Dutch Speaking ב-Tesla ב-Netherlands, Amsterdam
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Tesla Support Regional Supervisor Dutch Speaking ב-Netherlands, Amsterdam והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Tesla. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
Netherlands
Amsterdam
נמצאו 14 משרות
23.04.2025
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Tesla Associate Account Manager/Sales Support Commercial Operation... Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
Support the Megapack Sales Team through the entire sales cycle from start to finish
Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals
Assist in preparing tender responses with Tesla’s Bid and Engineering Teams
Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers
2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role
Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage
Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity
Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers
Flexibility to travel up to 25%
Fluency in English and preferably Spanish or French
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משרות נוספות שיכולות לעניין אותך
23.04.2025
T
Tesla Tesla Support Regional Supervisor Dutch Speaking Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
- Leadership: You will manage a team, consisting of a several country/region specific advisors. You have a high sense of ambition and drive when it comes to improvements. You will align with your Tesla Support Regional Associate Manager to support with the direction of the team and advice on requirements that drive continuous improvements. You are a leader and team player.
- Represent: You will be part of a customer facing team and represent the (technical) information of many teams directly to the customer. You are Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products.
- Flexibility: you will be part of the Tesla Support Leadership team and will be able to deal with frequent ad hoc requests and changes. You deal with this in a timely and professional manner.
- Coordinate & Stakeholder Management: You excel in cross-functional and stakeholder relationship management by acting as point of contact for your country/region's advisors, metrics and escalations. You maintain a trust-based-relationship with key stakeholder (within Tesla Support as well as outside of Tesla Support) to ensure the advisors whom are part of your country team receive frequent and relevant feedback and can translate the customer voice to what is happening in the field.
- Communicate: You will support the advisors to handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. You possess strong interpersonal skills and are aware of the appropriate behavior (show empathy) when supporting diverse types of customers and complex queries.
- Coaching: Ensure you serve the team to ensure they have what they need to be effective and successful. You hold regular check-ins with your team members and provide constructive feedback where needed, which you share in a timely manner with the Tesla Support Regional Associate Manager. As a Supervisor you would mostly focus on managing our newest Tesla Support advisors, and coach them on the basics of the role.
- Training: You support with the facilitating knowledge sharing within your country team, as well as with other country teams.
- Continuous Improvement: You are aware of the team’s training needs and support the gathering of requirements for Tesla Support Advisor training. You ensure best practices of your country/region team are shared across the Tesla Support teams, by doing so you leverage your strong relationship management skills. You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way. You will act as an example to the front-line tier support advisors and share your knowledge with them frequently.
- Prioritize: you have the ability to prioritize effectively, handle shifting priorities and work effectively in a fastmoving environment. You are capable of escalating to the right technical level/department in a timely manner.
- Measure & report: You support with the managing and tracking multiple performance indicators (call metrics and CSAT) from your respective country to ensure Tesla supports meets its daily/weekly/quarterly business goals.
- Minimum of 2-3 years’ experience is required, with the ability to illustrate you have led teams in the past. A technical background in IT, automotive or engineering is preferred, however not a necessity.
- Bachelor's or university degree in relevant subject, project management qualification or equivalent in experience in managing and implementing initiatives, business processes and projects with multiple and competing priorities.
- Strong cross-functional and stakeholder communication skills. Ability to influence stakeholders from all levels of seniority and able to always put the customer central; empathize from a customer’s perspective to drive solutions and achieving goals whilst pursing new standards.
- Possess a high degree of energy, drive, enthusiasm and professionalism
- First principal thinker – assess everything and challenge if all things are done to make things better/efficient/best possible outcome
- Ability to work in a self-directed way. Taking initiative to lead improvement initiatives. Able to maintain a high level of productivity with a minimum of supervision.
- Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm, focused, professional demeanor.
- A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team.
- Eager to learn. A creative and out-of-the box problem solving attitude to identify and drive continuous
- improvements.
- Thrive in a fast-moving environment. Prioritize effectively and can manage multiple work streams at once.
- Excellent problem-solving skills. Ability to interpret data and identify improvements
- Able to quickly grasp the situation and evaluate the level of support/interference needed. You can diagnose and support with relevant follow-up, all whilst keeping the customer at ease.
- A flexible team player. Able to quickly shift priorities if and where needed.
- In possession of a valid driver’s license and an acceptable and safe driving record.
- Fluent in Dutch and English. Additional languages are a plus.
- Legal right to work in the country you are applying.
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22.04.2025
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Tesla Technical Support Engineer Commercial Charging Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
- Monitor the Tesla Supercharger Global Fleet
- Provide support to field technicians with real-time troubleshooting and any necessary follow-up
- Evaluate technical issues with the superchargers and work in a creative, pro-active manner to resolve
- Determine if technical issue can be resolved remotely, or if field service intervention is needed
- Educate our field technicians so they can self-diagnose and fix issues on their own
- Escalate critical issues when needed
- Communicate technical concerns with NOC Manager, Service Engineering, or Field Service as necessary
- Accurately record issues and data into CRM database
- 1-5 years of Electrical, Energy or Electronic related technical experience
- Background in technical support is preferred
- Understanding of distributed generation and/or energy storage systems preferred
- Ability to thrive in both independent and team environments
- Coding skills in languages like Python and ability to run SQL is a plus
- Excellent written and oral communication skills
- Proficiency in English, any additional European language skills are a plus
- Ability to prioritize effectively, handle shifting priorities and troubleshoot
- Available to work 1 weekend every 4-6 weeks
- Experience with CRM systems and MS Office Suite
- Willingness to learn about new and innovative technologies
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22.04.2025
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Tesla Tesla Support Advisor - Dutch Speaker Part/Full Time Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
- Represent: You will be a first line representative of our brand, mission and products
- Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
- Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
- Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
- Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
- Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
- Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
- Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way
- A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
- Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
- Positive, enthusiastic and passionate
- Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
- A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
- A flexible team player: You like collaborating closely
- with different kinds of people and can work in shifts to support your team
- A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
- Keen to work with an astute attention to detail
- In possession of a valid driver’s license is a plus
- Fluency in Dutch and English.
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22.04.2025
T
Tesla Tesla Support Specialist Roadside Support - Amsterdam Arabic... Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
- Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
- Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
- Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
- Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
- Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
- Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
- Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
- Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
- A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
- Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 6am – 22:00pm and occasional night shifts, including working on weekends and bank holidays
- An excellent communicator: we are looking for a bilingual English and Arabic speaker.
- Legal right to work in the location of the role
Expand
21.04.2025
T
Tesla Tesla Support Specialist Roadside Support - German Speaking Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
- Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
- Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
- Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
- Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
- Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
- Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
- Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
- Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
- A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
- Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
- An excellent communicator: we are looking for a bilingual English and German speaker. Any additional European languages plus Turkey or Hebrew would be beneficial.
- Legal right to work in the location of the role
Expand
17.04.2025
T
Tesla Tesla Support Specialist Roadside Support - Amsterdam Arabic... Netherlands, North Holland, Amsterdam
תיאור:
What You’ll Do What You’ll Bring
- Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
- Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
- Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
- Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
- Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
- Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
- Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
- Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
- A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
- Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 6am – 22:00pm and occasional night shifts, including working on weekends and bank holidays
- An excellent communicator: we are looking for a bilingual English and Arabic speaker.
- Legal right to work in the location of the role
Expand
תיאור:
What You’ll Do What You’ll Bring
Support the Megapack Sales Team through the entire sales cycle from start to finish
Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals
Assist in preparing tender responses with Tesla’s Bid and Engineering Teams
Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers
2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role
Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage
Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity
Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers
Flexibility to travel up to 25%
Fluency in English and preferably Spanish or French
Expand
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Tesla Support Regional Supervisor Dutch Speaking בחברת Tesla ב-Netherlands, Amsterdam. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.