Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIXโs customers. Build strong relationships with IONIX clients and act as their primary point...
Devising a high-impact operating strategy and vision: Youโll set the strategy and vision for the User Support team to ensure the team can deliver effectively against the company and team...
Act as the primary point of contact for customers, profoundly understanding their technical needs, challenges, and business objectives to develop bespoke success strategies. Monitor technical health indicators within customer accounts,...
2+ years of experience Tier 2, Technical support or similar role. Experience in customer support roles, interacting with customers via chat and video. Strong technical troubleshooting and problem solving skills....
Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIXโs customers. Build strong relationships with IONIX clients and act as their primary point...