דרושים Saas Product Support Engineer – Uk ב-Team8 ב-בריטניה

As a Product Support Engineer, Your impact will be:

• Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
• Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
• Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
• Analyze and resolve complex high-end customer problems
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
• Escalate support cases and priority issues to management as needed
• Identify and independently take on additional tasks
• Provide visibility of customer status through regular reporting and cadence calls

Key Responsibilities

• Design, implement, and manage cloud infrastructure across multiple environments and geographic regions
• Lead infrastructure automation initiatives using Infrastructure as Code (IaC) principles
• Architect and implement multi-region, highly available cloud solutions
• Collaborate with all R&D teams to deliver features and improve product capabilities
• Troubleshoot and resolve complex infrastructure and networking issues
• Contribute to the development of infrastructure-related features and reliability products
• Participate in the design and implementation of reliability features that enhance product stability
• Optimize system performance, reliability, and cost-efficiency across global infrastructure
• Implement monitoring, logging, and alerting solutions for distributed systems
• Participate in system design discussions and architectural decisions

• 5+ years of experience in DevOps or SRE roles
• Strong expertise with cloud platforms (AWS, GCP, or Azure) in multi-region deployments
• Experience with Kubernetes
• Extensive experience with infrastructure automation tools (Terraform, CloudFormation, etc.)
• Solid networking knowledge including VPCs, load balancing, DNS, and security groups
• Experience designing and managing multi-region, multi-environment infrastructure and architecture for scalable applications
• Proficiency in at least one programming language (Python, Go, Javascript)

As a Customer Product Marketing Manager you will:

• Develop messaging and positioning that aligns with key personas and needs within Claroty’s global customer base across industrial, healthcare, and other critical infrastructure sectors
• Along with relevant stakeholders, drive cross-sell and upsell efforts from pipeline creation to opportunity close.
• Generate product-oriented content, including data sheets, solution briefs, white papers, demo videos, and blog posts, as well as sales enablement tools, including demo scripts, product presentations, among other types of content
• Contribute to competitive intelligence efforts with the creation of analysis, battlecards, and other competitive materials to enable Claroty personnel to compete within the market.
• Interface as a key point of contact with select strategic and technical partners to drive joint go-to-market initiatives, including Product Management, Sales & Solution Engineering, Customer Success, Enablement, and more.

As a Product Support Engineer, Your impact will be:

• Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
• Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
• Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
• Analyze and resolve complex high-end customer problems
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
• Escalate support cases and priority issues to management as needed
• Identify and independently take on additional tasks
• Provide visibility of customer status through regular reporting and cadence calls