דרושים Store Supervisor - Naples Main ב-Td Bank ב-ארהב

This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Required Qualifications:

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours

Desired Qualifications:

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills​

High School Diploma / GED / Secondary School or equivalent

Responsibilities:

• Executes audit strategy for the sound application of risk-based auditing by defining audit scope and audit programs, and leverages automation and innovative methods in a timely and high quality manner

• Exercises sound knowledge of product, business, and technical expertise to effectively challenge management to improve the control environment

• Assesses impacts to business processes, controls, and strategies to provide recommendations on severity ratings

• Provides input on draft audit reports and shares audit results with business leaders

• Supports the development of peers and teams through on-the-job-training and fosters an inclusive work environment

• Establishes business partner relationships, primarily with line management, to develop business knowledge

• Uses innovative tools to complete audit activities more efficiently (e.g., testing)

• Validates issues once risk has been remediated by the business

• May lead smaller audit teams on individual bodies of work (Auditor In Charge) under the supervision of a Senior Audit Manager

Required Qualifications:

• Minimum 5years of audit experience

Desired Qualifications:

• Strong working knowledge of Consumer laws/regulations in the financial services industry

• Experience leading projects or bodies of audit work

Skills:

• Analytical Thinking

• Audit Planning

• Internal Audit Review

• Issue Management

• Risk Management

• Attention to Detail

• Automation

• Business Acumen

• Project Management

• Technical Documentation

• Coaching

• Critical Thinking

• Relationship Building

• Written Communications

Job Description:

Job Description:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​

• Adaptability

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Responsibilities:

• Executes audit strategy for the sound application of risk-based auditing by defining audit scope and audit programs, and leverages automation and innovative methods in a timely and high quality manner
• Exercises sound knowledge of product, business, and technical expertise to effectively challenge management to improve the control environment
• Assesses impacts to business processes, controls, and strategies to provide recommendations on severity ratings
• Provides input on draft audit reports and shares audit results with business leaders
• Supports the development of peers and teams through on-the-job-training and fosters an inclusive work environment
• Establishes business partner relationships, primarily with line management, to develop business knowledge
• Uses innovative tools to complete audit activities more efficiently (e.g., testing)
• Support multiple projects using technology and analytic techniques to work effectively and efficiently in a fast-paced environment.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• Minimum 5-7 years of internal audit or front office business control or compliance or risk management experience covering the corporate and investment banking (GCIB) business (e.g. equity capital markets, debt capital markets, investment banking, corporate banking, leasing etc.)
• Minimum 2 years of experience auditing the Investment Banking Business within an organization (GCIB)
• Experience with risk and control identification and assessment
• Experience with stakeholder management
• Pro-active, positive attitude, exhibits sense of ownership, flexibility and intellectual curiosity
• Sound organizational, analytical, oral, and written communication skills

Desired Qualifications:

• Experience with coaching less experienced team members
• Experience of working in a large global bank
• Chartered Financial Analyst (CFA), Certified Public Accountants (CPA), Financial Risk Manager (FRM), Certified Internal Auditor (CIA) or relevant qualifications
• Familiar with risk and controls in the business mentioned
• Analytical skills
• Makes sound judgement regarding gaps and risks associated
• Stakeholder engagement and communication skills

Skills:

• Analytical Thinking
• Audit Planning
• Internal Audit Review
• Issue Management
• Risk Management
• Attention to Detail
• Automation
• Business Acumen
• Project Management
• Technical Documentation
• Coaching
• Critical Thinking
• Relationship Building
• Written Communications
• Knowledge of banking products and processes

Responsibilities:

• Executes audit strategy for the sound application of risk-based auditing by defining audit scope and audit programs, and leverages automation and innovative methods in a timely and high quality manner
• Exercises sound knowledge of product, business, and technical expertise to effectively challenge management to improve the control environment
• Assesses impacts to business processes, controls, and strategies to provide recommendations on severity ratings
• Provides input on draft audit reports and shares audit results with business leaders
• Supports the development of peers and teams through on-the-job-training and fosters an inclusive work environment
• Establishes business partner relationships, primarily with line management, to develop business knowledge
• Uses innovative tools to complete audit activities more efficiently (e.g., testing)
• Support multiple projects using technology and analytic techniques to work effectively and efficiently in a fast-paced environment.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• Minimum 5-7 years of internal audit or front office business control or compliance or risk management experience covering the corporate and investment banking (GCIB) business (e.g. equity capital markets, debt capital markets, investment banking, corporate banking, leasing etc.)
• Minimum 2 years of experience auditing the Investment Banking Business within an organization (GCIB)
• Experience with risk and control identification and assessment
• Experience with stakeholder management
• Pro-active, positive attitude, exhibits sense of ownership, flexibility and intellectual curiosity
• Sound organizational, analytical, oral, and written communication skills

Desired Qualifications:

• Experience with coaching less experienced team members
• Experience of working in a large global bank
• Chartered Financial Analyst (CFA), Certified Public Accountants (CPA), Financial Risk Manager (FRM), Certified Internal Auditor (CIA) or relevant qualifications
• Familiar with risk and controls in the business mentioned
• Analytical skills
• Makes sound judgement regarding gaps and risks associated
• Stakeholder engagement and communication skills

Skills:

• Analytical Thinking
• Audit Planning
• Internal Audit Review
• Issue Management
• Risk Management
• Attention to Detail
• Automation
• Business Acumen
• Project Management
• Technical Documentation
• Coaching
• Critical Thinking
• Relationship Building
• Written Communications
• Knowledge of banking products and processes

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Required Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position:

FDIC; Safe Act; Loan Originators

This job is responsible for managing the end-to-end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (i.e. financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations include providing home buyer education via workshops and contacting with clients and partners virtually or in-person. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Originates loans from multiple internal and external referral sources
• Understands the local Affordable Housing Market, Housing Assistance Programs, and experience, providing thoughtful lending solutions and guidance to Low to Moderate Income and First Time Homebuyers
• Achieves production goals as defined by the business
• Maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities
• Provides exceptional customer service including maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements
• Conducts monthly Home Buyer Workshops and Business Development meetings

Skills:

• Client Management
• Customer and Client Focus
• Loan Structuring
• Oral Communications
• Referral Management
• Credit Documentation Requirements
• Learning Delivery
• Presentation Skills
• Prospecting
• Written Communications
• Active Listening
• Business Development
• Credit and Risk Assessment
• Data Collection and Entry
• Pipeline Management

High School Diploma / GED / Secondary School or equivalent