דרושים ב-Td Bank ב-United States, Boston

Job Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status
• Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment
• Review and correction of daily audits and other exception processing as needed

Required Qualifications:

• 6+ months year experience ARP experience
• Analytical thinking, problem solving skills and detail oriented
• Good oral and written communications skills
• PC proficiency and excellent Keyboarding/Typing skills
• Ability to work independently, as well as, collaborate within a team
• Proficiency with Microsoft Excel, Microsoft PowerPoint

Desired Skills:

• Attention to Detail
• Monitoring, Surveillance and Testing.
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

High School Diploma / GED / Secondary School or equivalent

This job is responsible for managing the end-to-end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (i.e. financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations include providing home buyer education via workshops and contacting with clients and partners virtually or in-person. This position is subject to SAFE Act registration requirements.

Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

Originates loans from multiple internal and external referral sources

Understands the local Affordable Housing Market, Housing Assistance Programs, and experience, providing thoughtful lending solutions and guidance to Low to Moderate Income and First Time Homebuyers

Provides exceptional customer service including maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements

2+ years of experience in loan originations and/or home buyer education

Knowledge of conventional and/or government guidelines as well as affordable mortgage products and programs

Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending

Ability to organize and deliver Home Buyer Workshop presentations

Strong written and verbal communications skills

Self-motivated and highly organized

Ability to prioritize multiple competing tasks​

Experience in first mortgage and HELOC

Familiar with FHA and HUD guidelines

Knowledge of local competition product offerings and real estate market dynamics

Strong computer skills, including Microsoft applications and previous experience using laptop technology for client communication purposes including accessing rate, credit and loan status information

Solid time management skills and the ability to organize, prioritize and perform multipletasks simultaneously

Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences

Ability to analyze and comprehend complex financial data and provide appropriate financial solutions

Professional and effective interpersonal skills

Client Management

Loan Structuring

Oral Communications

Referral Management

Credit Documentation Requirements

Learning Delivery

Presentation Skills

Written Communications

Active Listening

Credit and Risk Assessment

Data Collection and Entry

Pipeline Management

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent