דרושים Data Management Specialist Aml Compliance ב-Td Bank ב-Singapore, Singapore

Job Description:

Job Description:

It is also the perfect path to a greater understanding of the activities that form part of a Service & Fulfillment and Operations organization, learning the flow all the way from client implementation and onboarding, opening new accounts, to a successful Service experience.

This role offers huge learning opportunities and opens a path into potential new avenues within the Global Banking Operations and the wider organization.

Responsibilities:

• Perform & strengthen Inline controls (ILQA) basis the ILQA script.

• Share QA automation opportunities.

• Complete assigned requests within strict deadlines independently.

• Perform extensive data analysis and deep-dive review to build test script and management reporting.

• Ability to listen and read native languages used in Japan, Korea to review client documentations (preferable).

• Attention to detail, accuracy, and completeness of testing to identify process gaps, exceptions, and process improvement opportunities.

• Support sustainability test for any new and existing audit issues.

• Able to develop comprehensive test scripts and provide training to support new test of controls requirements.

• Actively identify and early escalation of control deficiencies and gaps to discuss with line management, and initiate control recommendations.

• Proactively review internal LOB procedures, test scripts, results communication and reporting to ensure adherence to internal LOB guidelines.

• Exposed to multiple line of businesses (LOBs) to develop understanding of Bank end-to-end processes and business acumen.

• Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices.

Skills:

• Minimum 3 years in Risk management and Quality Assurance experience.

• Knowledge of Treasury, Trade, Account opening or similar Banking Operations processes is required.

• Proven Experience in process automation with minimally VBA Macro skills is required.

• Capability to perform extensive data analysis and transform to management reporting.

• Bachelor’s Degree or Equivalent experience.

• Excellent written and verbal presentation and communication skills.

• Excellent project management skills.

Responsibilities:

• Provide support in Audit / GFC testing readiness activities and ensure Audit engagement routines are adhered to.
• Provide support in Audit / GFC testing rebuttals and calibrations calls.
• Support Regulatory request and Adhoc data request related to Onboarding team.
• Deliver training in support of identifed Audit / Regulatory / GFC testing defects to Onboarding associates.
• Work collaboratively with quality teams and management to support the quality feedback loop by providing training to effectively address
• identified gaps.
• Work with analysts and management to evaluate training effectiveness and drive enhancements
• Provide on-the-ground subject matter expertise on CDD requirements
• Contribute to design of new processes or change in existing processes
• Ensure CDD or policy related matters are channelled through AML Operations/Governance Forums; work with forum organizers in each region to enable.

Requirements:

• Excellent communications skills and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated Bank of America is an equal opportunities employer.
• At least 5 years’ working experience in a similar role is preferred
• Excellent communications skills and ability to present to an audience.
• Process design & standards qualifications
• Knowledge of Client Due Diligence (AML) processes in Global Banking & Markets space
• Knowledge of Client Due Diligence (AML) requirements of global jurisdictions
• Training/Coaching best practices
• Ability to train/coach audience in-person or via virtual channels
• Experience of working in an Asia/Global environment.
• Control focused mindset and good understanding of regulatory and reputational risks
• Ability to work under pressure in a dynamic team environment.
• Good written and oral English.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Your background

• Relevant Client Servicing concentrating on delivery of treasury and cash management solutions for Financial Institutional (FI) / Non-Bank FIs.
• Good understanding of standard Treasury and Cash Management offerings.
• Good knowledge of all bank systems, products and web-based electronic banking platforms.
• Good application software skills: Words, Excel and Powerpoint
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Good command of spoken and written Vietnamese.
• Good command of spoken English and Mandarin.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Ability to manage multiple requests simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Possess a professional and positive attitude.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.

What you can expect

As a Client Service Advisor, you will have the opportunity to work with our FI / NBFI clients. You will help to service, advise, support and manage portfolio of Banks and Non-Banking Financial Institutions by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you will work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

What you will do

• Work closely with various internal partners to deliver exceptional and proactive service to clients worldwide.
• Act as primary point for clients. Manage, log and investigate the day-to-day servicing of enquiries, requests and complaints and escalate as appropriate.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Provide sales support to ensure delivery of Quality & Proactive services to clients.
• Meet clients with Sales for business needs.
• Conduct period service and scorecard review with clients
• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines.
• Ensure full compliance of all applicable laws, regulations, credit, KYC, AML, internal policies and procedures and exercise due diligence.
• Perform all duties as assigned by the Client Services Manager.

Your background

• Bachelor’s Degree in Business Administration, Management, Finance or related field
• Minimum of 5 years experience in a banking environment, preferably experience in business management/COO or support roles
• Strong executor with proven ability to independently manage recurring business management tasks (e.g., headcount tracking, data reporting, governance routines), ad-hoc projects & initiatives
• Systematic and organized, with a structured approach to both execution and thought process; able to manage multiple priorities without losing accuracy or attention to detail
• Hands-on mindset to dive data, processes, issues to uncover root cases and drive actionable solutions
• Proficient in Microsoft Office (Word/Excel/PowerPoint/Visio), experience with reporting/visualization tools (e.g., Tableau, PowerBI, Alteryx) is an advantage
• Excels in both written and verbal communication and can confidently present findings and recommendations
• Skilled in stakeholder engagement; able to navigate matrix organizations, influence outcomes, and build effective partnerships across functions and geographies
• Demonstrated ability to manage confidential and sensitive information with discretion and confidentiality

What you will do

• Manage core business administration routines including headcount tracking, hiring status, maintain organization charts, BCP and workspace management across APAC locations
• Coordinate the employee engagement (EE) program – plan, execute and deliver EE events/activities/initiatives in collaboration with cross-functional partners
• Develop and prepare high-quality presentations and reporting packs for use bythe APAC AML Executive to present at senior leadership forums, while ensuring accuracy and timeliness
• Contribute to initiatives relating to organization efficiency, operating model, capacity planning and strategy
• Support outsourcing governance requirements, including oversight of deliverables, documentation and participation in governance routines
• Execute ad-hoc projects and business initiatives, managing multiple priorities and deliverables
• Comfortable working in an environment of evolving scope and priorities; adaptable, resilient, and solutions-drive
• Build and maintain strong working relationships within a matrixed organization, engaging stakeholders across other lines of business regionally and Global (HQ) to deliver on objectives
• Late evening calls can be expected with HQ team as required

• Provide consistently stellar operational support for derivative/swaps/cash products.
• Support the Sales and Trading Desks by investigating, resolving issues and enquiries related to bookings, breaks etc.
• Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.
• Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, business.
• Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm.
• Strong individual contributor but must be an active team player to achieve collective goals.
• Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.
• Ability to work in a pressurized, high volume, deadline-driven environment while maintaining operational excellence.
• Control focused with a good understanding of risk, P&L and the impact of errors.
• Able to initiate solutions, take ownership and drive issue remediation.
• Excellent communication skills at all levels
• Able to envisage front-to-back flows with emphasis on ascertaining financial/regulatory impact
• Knowledge of financial markets with solid experience in Trade Support in a similar Investment Bank.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Degree qualification is essential
• Essential Experience/Technical Knowledge:
• Proficiency in MS Product Suite i.e. Excel, Word etc
• Knowledge on APAC equity markets and products preferable
• Bloomberg, Reuters and some corporate action background preferable
• Altreyx, VBQ, SQL knowledge is a plus

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Description:

Job Description:

Job Description:

Candidate will need to have a strong understanding of IT system, keen to resolved customers incidents and request within agreed Service Level. Lead discussion with stakeholders to understand business process and system requirements. Subject matter expert, document, and present issues/solutions to extended organization. Drive operational excellence through collaboration and risk management.

Key Responsibilities:

• Drive ServiceNow adoption, identify data, workflows, integration, and customization.
• Lead risk management activities including risk assessment, mitigation, security and operational.
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Technologies may include, but not limited to: Windows 10/11, Mac OS, MS365 Suite, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), Network fundamental, Operating System security patching and ticketing systems.

Desired Job Skills:

•Excellent written and verbal communication skills

•Project Management (PMP) and Certified Risk Manager(CRM) certification

•ITIL certifications eg Remedy, Jira, ServiceNow

•Desired experience in Microsoft Office365 eg Teams, CoPilot, OneDrive with certification

•Experience with technologies: Windows 10/11, Mac OS, MS365 Suite, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), Network fundamental, Operating System security patching and ticketing systems.

•Experience: 2-4 years preferred information technology and project management

Job Description:

Job Description:

It is also the perfect path to a greater understanding of the activities that form part of a Service & Fulfillment and Operations organization, learning the flow all the way from client implementation and onboarding, opening new accounts, to a successful Service experience.

This role offers huge learning opportunities and opens a path into potential new avenues within the Global Banking Operations and the wider organization.

Responsibilities:

• Perform & strengthen Inline controls (ILQA) basis the ILQA script.

• Share QA automation opportunities.

• Complete assigned requests within strict deadlines independently.

• Perform extensive data analysis and deep-dive review to build test script and management reporting.

• Ability to listen and read native languages used in Japan, Korea to review client documentations (preferable).

• Attention to detail, accuracy, and completeness of testing to identify process gaps, exceptions, and process improvement opportunities.

• Support sustainability test for any new and existing audit issues.

• Able to develop comprehensive test scripts and provide training to support new test of controls requirements.

• Actively identify and early escalation of control deficiencies and gaps to discuss with line management, and initiate control recommendations.

• Proactively review internal LOB procedures, test scripts, results communication and reporting to ensure adherence to internal LOB guidelines.

• Exposed to multiple line of businesses (LOBs) to develop understanding of Bank end-to-end processes and business acumen.

• Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices.

Skills:

• Minimum 3 years in Risk management and Quality Assurance experience.

• Knowledge of Treasury, Trade, Account opening or similar Banking Operations processes is required.

• Proven Experience in process automation with minimally VBA Macro skills is required.

• Capability to perform extensive data analysis and transform to management reporting.

• Bachelor’s Degree or Equivalent experience.

• Excellent written and verbal presentation and communication skills.

• Excellent project management skills.