דרושים Manager Customer Experience Trainee - Montréal East Mascouche ב-Td Bank ב-קנדה
Td Bank Customer Experience Associate Canada, Ontario
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
משרות נוספות שיכולות לעניין אותך
Td Bank Strategic Sourcing Manager Canada, Ontario, Toronto
Job Description:
In this role you will lead on major category initiatives and/or portfolios and execution of the sourcing mandate for assigned portfolio(s).
Provide professional and specialized support on a range of complex/major category initiatives and category portfolio.
CUSTOMER
- Act as liaison with business / executives and provide sourcing expertise and recommendations to business partners to optimize Sourcing strategies to enable TD and business specific objectives and goals
- Within category specialty, support business partners by contributing to governance programs and management programs
- Manage category and strategic sourcing strategies and initiatives that support TD and business partner needs and objectives as well as help to mitigate risks to the organization
- May provide guidance on Sourcing/outsourcing best practices
- Present research findings and make recommendations to management that support category and business partner strategies
- Leads supplier negotiations to maximize total cost of ownership in a given category and work with business partners
SHAREHOLDER
- Adhere to enterprise frameworks or methodologies that relate to sourcing activities for our business area
- Ensure respective sourcingprograms/policies/practicesare well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
- Participate in cross-functional /SSG enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
- Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
- Conduct meaningful SSG analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
- Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
- Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Expert level professional role requiring in-depth knowledge / expertise in Sourcing and procurement and working knowledge of broader related areas
- Integrates the broader organizational context into advice and solutions within own area
- Understands the industry, competition and the factors that differentiate the organization
- Applies best practices to implement process, product or service improvements
- Acts as a subject matter expert within their own area of specialty or a resource for others
- Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
- Contributes to setting standards within area of expertise
- Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
- Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
- Impacts a range of functional programs and operations across own and related teams
- Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
- Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
- Works independently as the senior technical lead and guides others within area of expertise
- Identifies and leads problem resolution for complex issues at all levels
- Generally reports to a Manager or above
EXPERIENCE AND / OR EDUCATION
- Post-Secondary Education and / or
- 5+ years of related experience
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Td Bank Customer Experience Associate Canada, British Columbia, Port Coquitlam
Job Description:
Department Overview:
Job Description:
In this role, you will:
· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
· High School diploma and/or 1+ years of relevant experience · Undergraduate degree or equivalent is an asset. · Strong administration, organizational, planning and time management skills to work in a fast-paced environment. · Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. · A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. · A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Td Bank Senior Manager Actuarial - Life & Health Canada, Ontario, Toronto
Job Description / Accountabilities:
Reporting to the AVP,
Role Overview – Senior Manager, IFRS 17 Valuation:
Understanding of IFRS 17 accounting standard – successful candidate will demonstrate a thorough understanding of IFRS 17,
Insurance Contracts(IFRS 17) in the context of Actuarial modelling implications and be able to effectively work cross-functionally with Finance on IFRS 17 actuarial disclosures in relation to TD's Life & Health business, for both TD Life Insurance Company and TD Re (Barbados) level. There is an expectation of a deep understanding of the standard, interpretation and industry application that will allow for development of actuarial model changes and quantification of profit/loss impacts, capital impacts and operational impacts to TD Life & Health in comparison to peers.IFRS 17 actuarial modelling – The successful candidate will utilize her/his knowledge to update actuarial models including reinsurance, working through data flow changes with the IFRS 17 tool. Work in collaboration with the BAU Corporate Actuarial team, lead and weigh in on updates to process and control documentation as required.
IFRS 17 and new products – As the L&H business evolves, the senior manager will work with the L&H business and rest of the Corporate and Valuation Actuarial teams to integrate any new products, product changes, new reinsurance arrangements into the IFRS 17 accounting and related revised capital frameworks.
IFRS 17 Project Governance and Education – The senior manager will assist the Appointed Actuary and project team with presentations to stakeholders and governance committees within TD Insurance and TDBG as well as relevant external stakeholders, taking into account the implications of IFRS 17 on TDI L&H from a conceptual and quantitative perspective (e.g. insurance liability, profit and loss, capital perspectives). Additionally, the senior manager will work together with others as required to develop presentations for such purposes.
Special Projects and Continuous Improvement- Lead the team in the development and evolution of the valuation, LICAT and FCT model including any implementation of new products. Support the corporate and valuation actuarial team of the L&H business with process and control improvement initiatives and action items and other efficiency projects such as improvement to data flows and modelling.
Corporate Actuarial – The Senior Manager will support the AVP in collaboration with the rest of the team in support of the Appointed Actuary's corporate actuarial deliverables including support for the Appointed Actuarial Report, FCT, ORSA, experience studies, etc.
Communication:
- Ability to communicate effectively in English, both verbally and in writing. French is an asset.
- Highly adaptable in having discussions with different stakeholders in terms of expertise, providing training at differing levels of detail based on seniority.
- Ability to work effectively during periods of stress.
- Ability to make good decisions quickly when the situation so requires.
Analytical Skills:
- Stands out for her/his judgment and analytical mind.
- Has strong problem-solving skills.
- Skilled at anticipating the results of an analysis or a report.
- Recognized for his/her thoroughness and the quality of his/her work.
- Practical experience with Moody's AXIS software and SAS, VBA, R, SQL and Tableau
- Ability to constructively challenge and motivate team andcross-functional/groupstakeholders
- Projects a professional image and acts accordingly.
- Ability to work collaboratively in teams and with cross-functional stakeholders as well as autonomously. Shows initiative and creativity in his/her work.
- Ability to delegate and manage contract/consulting resources as required to optimize delivery.
Professional Guidelines:
Undergraduate degree in actuarial science or other quantitative area of study
Corporate actuarial / valuation experience
Experience with GGY AXIS (and SAS is an asset)
Acquired Fellowship with the Society of Actuaries and Canadian Institute of Actuaries (FSA and FCIA).
Minimum 7 years of Life & Health Insurance actuarial experience.
Experienced with the CIA's Standards of Practice and relevant insurance legislation and regulation.
Up to date with respect to the CIA's Continuing Professional Development requirement.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Td Bank Customer Experience Associate Canada, Alberta
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Td Bank Manager Financial Market Infrastructure Business Resilience Canada, Ontario, Toronto
Key accountabilities will include:
- Building end-to-end expertise in our global functions, including key dependencies, sensitive financial metrics, and risk management strategies
- Managing a team in the effective outreach and research functions of contingency planning
- Preparing detailed contingency plans and reports as required by the regulators as part of the annual Resolution Plan submission
- Detailed analysis of the Bank's risk exposure to each market infrastructure historically and in future projections, involving some financial modelling and risk strategy
- Regular interactions with senior executives on key issues and recommendations as well as participating in interbank working groups in coordination with applicable regulators
- Crafting and implementing optimization strategies
- Building and maintaining strong, collaborative relationships with internal partners in the process of identifying, assessing, and mapping their roles
- Preparing analysis reports
Requirements:
- Professional degree (JD/MBA) and/or advanced professional experience preferred
- Prior experience working with FMIs or with third party management preferred
- Extensive knowledge of capital markets and market infrastructures (from either a trading perspective or an operations perspective)
- Outstanding writing skills, with the ability to turn around material drafts quickly and effectively
- Excellent analytical, communication and interpersonal skills with an ability to interact with all levels
- Strong attention to detail with confirmed ability to process large volumes of information effectively
- Ability to work under pressure and deliver excellence on tight deadlines
- Proficiency with MS Office Suite, with noted competency in Excel
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Td Bank Customer Experience Associate - Cantonese Language Skills As... Canada, British Columbia, Vancouver
In this role, you will:
· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
· High School diploma and/or 1+ years of relevant experience · Undergraduate degree or equivalent is an asset. · Strong administration, organizational, planning and time management skills to work in a fast-paced environment. · Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. · A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. · A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
משרות נוספות שיכולות לעניין אותך
