דרושים Azure Etl Data Application Lead ב-Td Bank ב-Canada, Toronto

Qualifications

• Recent experience tackling complex challenges in distributed data systems using Java (Enterprise Edition), Oracle SQL, and Python

• Experience using Java/J2EE technologies to develop scalable enterprise-grade applications, libraries, and frameworks

• Designed and developed solution architecture to scale backend systems with Spring framework, Spring MVC, and RESTful APIs

• Hands-on experience with messaging systems like Kafka and RabbitMQ

• Experience with cloud-native development and deployment (AWS, Azure, or GCP)

• Utilized DevOps technologies for CI/CD including Ansible, Jenkins, JFrog, and Git

• Designed and implemented database development on Oracle Exadata

• Proven experience in leading and mentoring a team of engineers

• Strong understanding of software development, testing, deployment, and support using agile methodologies

• Expert-level proficiency in Java Enterprise Edition and related frameworks (e.g., Spring, Hibernate) and advanced SQL

• Excellent written and verbal communication skills

• Ability to write specifications and design documents

Desired Qualifications

• Experience with Finacle core banking platform and its integration patterns.

• Domain expertise in payment systems including Wire, ACH, RTP.

• Knowledge of ISO 20022 messaging standards.

• Exposure to event-driven architecture and distributed systems.

• Understanding of regulatory and compliance requirements in financial services.

• Experience with observability tools like Splunk, Prometheus, and Grafana.

• Knowledge of financial products data such as Equities, Fixed Income, and Derivatives.

• Agile/Scrum certification or experience working in agile environments.

Job Description:

Key Accountabilities Include

• Provide guidance to the Business on identification of critical data and critical data elements
• Provide guidance and oversight on the business' metadata management and data quality tasks
• Provide guidance and oversight on the business' data retention and disposition tasks
• Partner with technology and architecture stakeholders to drive effective data activities for business
• Act as a SME and/or research and analyze data issues, remediate and implement changes in various data councils and other forums on behalf of their business
• Provide specialized data governance / management advice / support to management / leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understand trends, identify issues and opportunities and provide recommended action to management
• Manage a set data governance work activity requiring coordination across multiple areas
• Support / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
• Provide data governance expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participate in identifying, designing and testing solutions and supporting implementation activities
• Participate in Segment Data Council meetings
• Support the identification of business data owners and business data SMEs for the LOB
• Facilitate socialization and training of the LOB data governance and data management community on data policies, procedures, tools, and templates

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate and / or
• 5-+years of relevant experience

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

CUSTOMER

• Develop new solutions as required for engineering programs and projects within assigned area, utilizing Azure Databricks for data processing and analytics.
• Develop new features and perform unit/component testing for new application development initiatives aligned to business needs and in accordance with Azure architecture standards.
• Support business inquiries and activities through execution of small enhancements and break/fix implementations (e.g., source code changes) using Azure Data Factory pipelines and Synapse Analytics.
• Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals, particularly in Azure environments.
• Analyze technical requirements to recommend pragmatic and sound Azure-specific solutions for own area, including coding/story estimates.
• Collaborate with stakeholders and internal technology partners to ensure Azure engineering solutions meet technical direction, requirements, performance, time-to-market, and innovation goals.
• Monitor Azure product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required.
• Document and verify Azure system components, applications, system infrastructure, security, integration, operability, and engineering-related architecture designs associated with a program or project.
• Participate in quality management reviews, particularly reviews of Azure designs, prototypes, and other requirements work products to ensure they fulfill the requirements.
• Create and maintain quality code, ensuring defect-free programming consistent with Azure standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.
• Provide technical expertise during incident management, analyze incident reports and outages, perform impact assessment for incidents, and facilitate internal and external communication throughout incident resolution.
• Assist in thedevelopment/maintenanceof comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures.

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to Azure software engineering activities.
• Ensure respectiveprograms/policies/practicesare well managed, meet business needs, comply with internal and external requirements, and align with business priorities.
• Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects in Azure solutions.
• Actively seek and support continuous improvement and automation opportunities within Azure engineering practices.
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness ofprograms/policies/practices.
• Identify opportunities to minimize cost, provide recommendations, and/or deliver corresponding strategic solutions to support cost-effectiveness and enhance stakeholder experience.
• Conduct code reviews to ensure adherence to quality, standards compliance, reusability, and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for Azure solution design.
• Monitor service, productivity, and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.
• Lead/facilitate and/or implement actions/remediation plans to addressperformance/risk/governanceissues.
• Actively manage relationships within and across various business lines, corporate and/or control functions, and ensure alignment with enterprise and/or regulatory requirements.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk activities as necessary.
• Keep abreast of emerging Azure issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE/TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
• Provide thought leadership and/or industry knowledge for Azure engineering best practices and participate in knowledge transfer within the team and business unit.
• Keep current on emerging Azure trends/developments and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management and development activities, including cross-training within own team.
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Actively mentor and enable team members by sharing knowledge and leveraging Azure engineering best practices.
• Support the team by providing guidance and proactively identifying and resolving Azure-related issues.
• Lead, motivate, and develop relationships with internal and external businesspartners/stakeholdersto develop productive working relationships.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH

• Advanced knowledge of Azure engineering frameworks, tools, processes, and procedures, as well as organization issues.
• Performs complex to difficult Azure technical tasks independently.
• Advanced knowledge of Azure technologies, tools, various programming languages, processes, and procedures.
• Develops program specifications; adapts, integrates, codes, tests, and debugs Azure programs; and is responsible for executing.
• Uses existing procedures to solve routine problems; makes limited exceptions.
• Generally reports to a Practice Lead.

EXPERIENCE AND/OR EDUCATION

• Undergraduate degree, Postgraduate degree, or Technical Certificate.
• Strong academic background (e.g., computer science, engineering).
• 3-5 years relevant experience in Azure technologies, including Databricks, ADLS, ADF, and Synapse Analytics.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Depth & Scope:

• Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
• Expert knowledge of TD applications, systems, networks, innovation, design activities, best practices,business/organization,Bank standards, and may fulfill a governance role
• Expert knowledge and experience in own discipline; integrates knowledge of business and functional priorities
• Acts as a key contributor in a complex and critical environment
• May provide leadership to teams or projects; shares expertise
• Applies in-depth skills and broad knowledge of the business to address complex problems and non-standard situations

Education & Experience:

• Bachelor's or Graduate degree
• Strong academic background (e.g., computer science, engineering)

Preferred Qualifications :

• 7 + years relevant experience in cyber security/ data protection.
• Expertise with network, email, and endpoint DLP.
• Expertise in DLP policy creation life cycle.
• Expert knowledge of Win Server 2016/2019 and/or RHEL/Unix
• Knowledge of PCI and other regulatory requirements for Data protection
• Understanding of firewalls, intrusion detection systems, authentication mechanisms, and networking protocols including SMTP, HTTP(s), DNS, TCP/IP, and SNMP as they pertain to security solutions.
• Exceptional problem-solving and analytical capabilities.
• Excellent communication and teamwork skills.
• Skills in scripting and RegEx is nice to have

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

Description

• Review and analyze current network designs to ensure they are in line with TD Standards and Controls
• Work with Project teams to understand and accommodate application architecture and the App’s specific requirements for Azure/GCP networking
• Work with security team to understand and accommodate network security requirements for application
• Work with network engineering team to help them build and troubleshoot Cloud networks (focus on Azure and GCP)
• Define network governance model within an infrastructure as code environment.
• Opine on designs that account for the end-to-end solution of a system that is in line with the business and security objectives, which could include the design of the functional architecture for multiple functions of the enterprise.
• Analyzes the chosen technologies against the implied target state and leverages deep operational knowledge to identify technical and business gaps from a security perspective
• Establish requirements and drive implementation of network monitoring and management infrastructure for both availability and performance management within the content of the overall Azure cloud implementation
• Will require both operational and design skills to help execute the intended architecture in a secure and maintainable way on the Azure/GCP/AWS platforms.
• Review requests for firewall rules and/or security exceptions (e.g. URL filtering exceptions, SSL decryption bypass, Pull Requests). Work with the client to ensure the requests meet the required security standards
• Oversee, monitor, enforce enterprise frameworks and methodologies that relate to technology controls / information security activities
• May be required to provide after-hours support for firewall Rules review.
• Participate in business specific / cross-functional / enterprise initiatives helping to identify risk and provide guidance
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency especially of existing processes
• Participate in the investigation of Information Security Incidents and development ofremediation/preventionmechanisms

Qualifications:

• 10+ years of experience as a full time IT professional
• 3+ years of experience designing and supporting Azure environments, including IaaS and PaaS
• Thorough understanding ofnetworking/firewallingconcepts and network security deployment strategies, including both traditional on premises and cloud deployments.
• This includes a detailed understanding of layers 3/4 and 7.
• Knowledgeable of cloud and hybrid-cloud implementations including IaaS, PaaS and SaaS
• Demonstrable experience deploying enterprise workloads to Azure and/or GCP
• Ability to understand network security standards and effectively apply these as part of network security governance
• Understanding and experience working with Infrastructure As Code – ability to review and understand YAML/JSON files and templates as they pertain to networking. Familiarity with Bitbucket and GitHub is a plus
• Hands on experience using the Azure administration portal
• Understand product offerings from Azure/GCP/AWS and vendor partners
• Have intimate knowledge of Cloud Micro-segmentation and Cloud network automation
• Have intimate knowledge of Azure networking services or and offerings, and best practices and patterns for Azure cloud-native network design, Azure firewall, azure private link, VPN gateways, Network Watcher, Azure Monitor.
• Have intimate knowledge of cloud tools and capabilities (SIEM, SOAR, EDR and similar) and integration requirements required to automate cloud on-boarding and ongoing security operations
• Must have extensive working experience with Microsoft Office technologies
• JIRA experience is a plus

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

CUSTOMER

• Act as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own data governance area and clarify scope of accountabilities while influencing and aligning others as needed
• Develop, communicate and implement a holistic strategy for own specific data governance function in support of and integrated with the overall business strategy
• Provide the Business with framework and guidance on identification of critical data and critical data elements
• Lead the governance and oversight of LOB data management activities, including metadata, data quality, data retention and disposition tasks
• Lead the oversight of data issue resolution and drive data issue governance processes within the LOB, supporting an enterprise view while encouraging shared solutions of common data challenges
• Conducts day to day data governance activities for their respective business or function
• Identify, measure, and monitor current and emerging data related risks in day-to-day activities, operations, products and services within the Business
• Contribute to the strategic direction of the data governance / management function and play a key role in the development and implementation of strategies in support of the overall data strategy
• Lead / support the business's Segment Data Council
• Provide direction and/or input to complex, wide ranging enterprise or cross-function / business projects / initiatives as a data governance expert, supporting the inclusion of data driven considerations in all projects impacting the business or functional group
• Plan, lead / manage and/or oversee a diverse set of business data governance and control work activities requiring alignment / coordination across multiple areas, including projects policies / processes / procedures / changes in across multiple functional areas
• Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed
• Provide functional / business level communications to ensure messages to stakeholders and / or employees are consistent, appropriate and aligned to business strategies and executive management direction
• Facilitate key discussions and provides thought leadership to executive audience on existing and emerging data related activities
• Forecast programs / initiatives and demand, for own business
• Support the identification of business data owners and business data SMEs for the LOB and ensure LOB adherence to enterprise data policies and standards
• Lead the socialization and training of the LOB data governance and data management community on data policies, procedures, tools, and templates
• Partner with the business to proactively prepare for internal / regulatory data-related requests
• Develop processes to create timely, complete and accurate reporting to inform on areas of increasing data risk

SHAREHOLDER

• Steward data in accordance with the Enterprise Data Policy, Standards and Strategy
• Adhere to enterprise frameworks or methodologies that relate to activities for our business area
• Ensure respectiveprograms/policies/practicesare well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensure business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs / policies / practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Contribute/participatein financial / resource planning process for their business

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Retain knowledge of industry and practices, including any relevant accreditation and/or testing (internal and external), as required
• Partners closely with Technology and other SMEs to drive the successful implementation of the business' data strategy for medium complexity data environments / initiatives
• Responsible for supporting the delivery of activities within the business data strategy
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Interprets internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity
• Independently manages end-to-end functional programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
• Generally reports to a Senior Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate
• 7+ years relevant experience

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

There's room to grow in all of it.

About This Role

Specifically, the role will require strong aptitude in the following areas:

• Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process

• Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels

• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity

• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions

• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed

• Managing correspondence with clear articulation of impacts

• Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies

• Identifying and educating on control and communication failures to help prevent issues going forward

• Providing updates to senior leadership on accomplishments and opportunities

• Protecting the interests of organization through identification, management and escalation of risks and dependencies

• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required

• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms

• Understanding of the DevOps and continuous delivery principles and practices

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Bachelor’s degree in Computer Science or related field

• 5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)

• 8-10 years of experience in information systems operations environment in service management, systems analysis, or development

• Advanced knowledge of software development and service management lifecycles

• Demonstrated ability to coordinate cross-functional work teams toward task completion

• Demonstrated effective leadership and analytical skills

• Well-developed executive communication skills (both written and verbal)

• Highly proficient in development of resolutions, plans and strategies for operational advancement.

• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.

• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

Department Overview:

This position is part of the Enterprise Deployment Management and Governance group, with responsibilities to directly contribute to environment and platform stability through alignment to Bank's IT Policy, while simultaneously enabling Business and Technology to achieve mutual goals in safe, compliant, and efficient manner. The team achieves this through Change Management, Data Integrity, IT Support, Deployment and Deployment Management, and Reporting and Analytics working in tandem.

KEY ACCOUNTABILITIES
CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoringapplications/systems,ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with ITrequirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complextroubleshooting/problemresolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.