Senior Client Delivery Manager Enterprise Cloud Services Palo Alto jobs at Sap in United States

EXPECTATIONS AND TASKS

This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform:

• Present in detail technical and operational aspects of the RISE with SAP Private Cloud.
• Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
• Conduct technical assessment workshops with customers to define the future cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
• Guide customers on non-functional capabilities such Business Continuity, Cybersecurity & Compliance, Networking, Technical Operations, and service consumption.
• Work with other teams within the Customer success board area to generate pricing and provide ongoing deal support to sales teams.
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s / Master’s degree in Engineering or Computer Science, Business Administration required from an accredited university.
• High proficiency in customer communications and presentations is required.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Good understanding of SAP solutions (releases, platform interdependencies etc.).
• Good understanding of operational aspects (Application and Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscaler (AWS; MS Azure or GCP).
• Ability and willingness to be part of a global team of Cloud Architects.
• Willingness to undertake customer related travel on short notice.
• Fluency in English is a MUST, other language(s) will be an asset.

WORK EXPERIENCE

• 8+ years of customer facing SAP Consulting experience.
• 8+ years of solution design, enterprise architecture and or SAP implementation.
• Experience in a customer facing pre-sales role is an advantage.
• Experience and/or certification(s) with IaaS Providers (AWS, MS Azure or GCP) and data centres is a big advantage.
• Cybersecurity & Compliance expertise.
• SAP Application Lifecycle Management and or SAP Operations.
• ITSM, Service Design & Delivery.
• SAP HANA and S/4 HANA skills would be very helpful.

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Job Segment:Pre-Sales, Architecture, Cloud, ERP, Sales Support, Sales, Engineering, Technology

Compensation Range Transparency: The annual base salary range for this position is125,611 - $196,010.$135,600 - $230,600

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.​ ​

Philadelphia

THE ROLE OF PROJECT MANAGER

As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Master’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS

During Academy:

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• As a Project Team Lead on a large strategic project
  • Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
  • Assist project PMO as needed by SAP or Customer PM
  • Manage sub-project group to supervise/represent a team within large project program
  • Ensure project success (budgets, schedule, quality, business value)
  • Ensure proper use of methodology tools procedures
  • Coordinate project resource management with resource managers
• As a Project Manager for a small strategic /operational project:
  • Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
  • Responsible for defining, planning, tracking and managing the project, in accordance to methodology
  • Determine required resources for the project o Identify required resources, collaborate with sponsor to set direction required to meet project objectives o Participate in project initiation/planning activities. Mange execution of projects according to the plan
  • Manage internal/external communication to stakeholders, with input/guidance from Sponsor
  • Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
  • Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
  • Communicate and/or escalate project issues early to account management and delivery management.
  • Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
• Demonstrate proficiency in tools and procedures
  • Position SAP delivery methodology – Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team
  • Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
  • Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
  • Maintain internal project financial and non-financial system
  • Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
• Demonstrate proficiency in communication
  • Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
  • Create and communicate project processes to increase collaboration between internal and external project team members.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

The Role:In this role, you will be responsible for managing and optimizing our cloud infrastructure, with a strong emphasis on using Kubernetes, Docker, and CI/CD pipelines to ensure scalable, reliable, and efficient operations. You will collaborate with development and operations teams to implement and maintain SAP Customer Checkout, cloud edition, focusing on automation, security, and performance.

Required skills:

• Understanding of Continious Integration / Continuous Delivery
• Kubernetes
• Docker
• Willing and able to participate in infrastructure operations shifts
• Master’s or Bachelor’s degree in Computer Science or related fields
• Agile Mindset and knowledge of scrum methodology
• Fluent in English

Preferred skills:

• NodeJS
• Java
• SQL
• IntelliJ, Eclipse, GIT, Junit

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Job Segment:Cloud, ERP, SAP, Computer Science, SQL, Technology

What you`ll do :

The Role:

What you bring :

- Degree in Psychology, Cognitive Science, Human Computer Interaction or comparable fields

- Minimum 4-12 years experience in conducting user research, preferably in a business software context

- Experience with applying a variety of both, qualitative and quantitative user research methods

- Experience with different research tools (e.g. UserZoom, Respondent, User Interviews)

- Experience in the area of ERP software and/or working in the product operating model is a plus

Excellent communication skills in English and preferably Hindi (also in writing)

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In this role, you will:

• Design backend architectures and API contracts that are scalable and reliable
• Implement and maintain backend services used by teams across the product
• Improve performance, fault tolerance, and developer experience
• Collaborate with peers to align architecture across teams
• Contribute to backend standards, reviews, and mentorin

What you bring

• Experience designing and building backend services and APIs
• Understanding of distributed systems and system design
• Ability to write clean, maintainable, production-grade code
• Language-agnostic mindset and eagerness to learn new technologies
• Fluent English communication skills (spoken and written

Bonus points

• Experience with cloud platforms or Kubernetes
• Exposure to frontend or full-stack development is a plus
• Experience with Node.js, Typescript, Go, Bash, Kubernetes, Linux, AWS, GCP, Azure is a plus

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What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

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Dallas
Fort Worth