דרושים Delivery Director Regulated Industries - Federal/aerospace & Defense ב-Sap ב-United States, Washington

The DE ensures that effective Program Governance is established for each account and is the primary SAP Delivery point person aligned to customer executives throughout the services lifecycle, from sales support through implementation and post-go live.

In addition to delivery support, the DE is responsible for supporting Services Sales in positioning additional SAP Services in support of customer success. The DE may be required to provide oversight for one or more Project Managers, Associate Project Managers, and/or project team members.The DE has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.

Delivery Executive provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. Delivery Executive also ensures adherence to project management methodology practices, provides project manager mentoring, performs Project Management Reviews and reinforces the enterprise knowledge management through the communication of lessons learned and best practices development.

The Delivery Executive assists during the Bid Phase of the customer engagement by providing input into the RFP, RFQ, SOW and/or proposal especially in the delivery model (e.g. SAP methodology and engagement delivery model), project structure, organization, scoping, estimation, and risk assessment. The Delivery Executive has ability to manage complex projects or smaller programs that require coordination of work between various parties including third party sub-contractors, Premium Engagements, SAP Custom Development, SAP Global Delivery, SAP Active Global Support.

Opportunity Management

• Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery – including Premium Engagement offerings
• Work with Solution Centre and Bid Management teams to scope and estimate the engagement and its component projects/programs, with an objective to ensure maximum customer business value.
• Drive and supports the adoption of Clean Core and SAP AI
• Determine required resources for the engagement.
• Assess, document, and communicate risk for the engagement.
• Position SAP Activate as delivery methodology for the projects/programs or portfolio of projects.

Delivery

• Lead and own engagement-planning and program-planning activities.
• Oversee the delivery of multiple projects related to successful engagement or program execution.
• Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope, and solution within quality criteria, on time and budget.
• Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program, ensuring focus on customers achieving value of SAP solutions and enables rapid innovation adoption, in partnership with our Enterprise Architects
• Define strategic objectives of large and complex programs, benefits realization plans of large programs including KPIs to be delivers.
• Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc.
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
• Experience in delivering SAP Firm Fixed Price (FFP) and Time and Material (T&M) engagements and understanding the delivery model and effective Governance that needs to be in place to support the delivery model.
• Active risk management, implement and maintain an ongoing risk and quality management framework,
• Assurance of active executive sponsorship at client side, engaging proactively to maintain control of the customer dialog.
• Build proactive formal and informal communication/relationship with key stakeholders outside of key stakeholders – increase coverage.
• Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAE, legal, contact and negotiation and sales colleagues,
• Resolve political, resource, budgeting, change and legal issues affecting the program.
• Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
• Maximize use of near- and offshore delivery by SAP and its partners to achieve cost advantages for the client and SAP.
• Maximize use of multiple SAP LoS such as BTA, ASC, CIS, BTA, PE, Preferred Success, and Education to maximize value for the client and cross-sell SAP Services and Products.
• Interface with internal functions (e.g. DMO, Controlling, GRC, MCC) to ensure visibility and transparency of results.
• Engage with CS&D and Customer Success Team if applicable to ensure P&L targets and KPI's are achieved.
• Drive quality in delivery, including clarity and transparency of the project or engagement health along with clear action plans where additional mitigation or management is needed.

Sales and Business Development

• Close work with EAs, SAE, SSA, MPs and product sales colleagues on large bids and proposals for new business.
• Oversee and lead the development of proposals, quotes, and or responses to requests for proposals associated with the program to win new deals for SAP with minimal risks.
• Establish and maintain credible relationship with senior customer executive and form joint plan of action with sales colleagues.
• Set-up and maintain value partnership (by using BTA/S services) to support client’s business case and benefits model.
• Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects.

Coaching & Mentoring

• Through all Delivery Engagements, serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.
• Oversee effective engagement oversight and reviews to influence customer success.
• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks.

Knowledge Management

• Maintain program documentation and updates; analyze lessons learned and actively share through the Communities, Solution Centre, and Start Up Service for utilization on future delivery engagements, may at times lead a community.
• Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices.
• Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology

Competencies and Skills

• Program/Project Management experience in US Federal and/or Department of Defense industries (core processes and trends of the industry) is strongly preferred.
• Excellent understanding of SAP solutions and of the consulting business processes and functions.
• Highly developed business acumen.
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
• Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
• Ability to train, mentor and develop program managers and project managers in project management methodologies and their application through use of the Communities.
• Knowledge of the strategic and operational issues of engagement management, program management and project management.
• Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
• Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.
• Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
• Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers, and team members.
• Ability to manage in a matrix environment.

Functional Experience

• 10 years of Project and/or Program Management experience in large scale, high risk, and/or strategic projects.
• 7 years of technology experience working with US Federal Government (DoD and/or Federal Civilian)
• 10 years of experience working in SAP Enterprise Core competency solutions (e.g., S/4, ERP, ECC)
• 3 - 5 years of Cloud migration and/or adoption experience.
• Strong knowledge of Hybrid and Cloud (Private/Public) implementation scenarios involving SAP products and tools
• Demonstrated experience leading cross functional teams within a formalized methodology.
• Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule.
• Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.

Management and Leadership Experience

• Management experience of medium to large size teams and multilayered teams is desirable.
• Management of remote resources (global delivery or distributed organization)
• P&L experience with medium to large organization is desirable.
• Cultural awareness and experience working across different cultures and nationalities
• Strong leadership and people management skills are desirable
• Leading in matrix organization and without formal authority a plus
• Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience.
• Master’s degree, preferably in commerce, engineering, information technologies or MBA an asset
• PMP certification and /or other industry and project management certifications
• PMM methodology Certification and ASAP Toolset Proficiency
• RISE with SAP Methodology for Services Delivery
• SAP Advanced Delivery Management Training
• SAP Solution Manager certification for Project Managers
• Project Leadership Excellence (PLEX) or similar interpersonal skills course

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.

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Washington DCJob Segment:Civil Engineer, Project Manager, Program Manager, Cloud, ERP, Engineering, Technology, Management

WHAT YOU'LL BUILD

The Partner Delivery Manager (f/m/d) is closely aligned with the Global Head of the Fieldglass Partner Ecoystem.

This role requires driving the strategic expansion and excellence of SAP Fieldglass delivery capabilities across the EMEA partner ecosystem. This role combines strategic partnership management with hands-on delivery governance to accelerate partner-led implementations and establish best practices for Fieldglass solutions across Europe, Middle East, and Africa.

KEY RESPONSIBILITIES

Strategic Partner Ecosystem Development:

• Lead Competency Framework Implementation : Collaborate with Fieldglass Portfolio Enablement and Partner Solution Adoption teams to design, implement, and drive adoption of a comprehensive competency framework across the EMEA partner ecosystem
• Scale Partner Certification Programs : Strategically expand and optimize partner certification initiatives to achieve an increase in certified, qualified Fieldglass consultants, ensuring consistent delivery quality and methodology adherence
• Partner Performance Analytics : Leverage HPI platform improvements to establish robust partner engagement metrics, competency tracking, and performance dashboards that inform strategic partnership decisions

Delivery Excellence & Governance:

• Oversee Partner-Led Project Success : Provide governance and strategic oversight for partner-led Fieldglass implementations, ensuring alignment with SAP's delivery excellence standards and customer success metrics
• Escalation Management & Resolution : Serve as primary escalation point for complex partner delivery challenges, implementing systematic resolution processes that reduce project bottlenecks and improve time-to-value
• Quality Assurance Leadership : Establish and monitor quality gates, delivery methodologies, and best practices across all partner-led engagements

Innovation & Knowledge Leadership:

• "Stay Certified" Program Integration : Champion the inclusion of Fieldglass solutions in SAP's broader "Stay Certified" initiative, ensuring partners maintain cutting-edge expertise in evolving platform capabilities
• Master Class Development : Co-create and deliver comprehensive "Master Class" curriculum for advanced Fieldglass partner delivery, establishing industry-leading training standards
• Thought Leadership : Represent SAP Fieldglass at industry events, partner forums, and customer engagements to drive market awareness and adoption

Operational Excellence:

• Cross-Regional Collaboration : Work closely with Sales, Customer Success, Product Management, and Global Partner teams across EMEA to ensure seamless customer experiences and accelerated deal closure
• Market Intelligence : Monitor competitive landscape, customer feedback, and regional market trends across EMEA to inform partner strategy and capability development priorities
• Performance Optimization : Drive continuous improvement initiatives that enhance partner productivity, customer satisfaction scores, and implementation success rates

WHAT YOU BRING

• University degree or comparable experience
• 3+ years of professional experience in the area, Presales, Customer Engagement, Product Management or Support, including cloud-related experience
• Solid in-depth knowledge of the SAP Fieldglass solution portfolio and SAP Cloud Solutions background
• Proven track in working with Customers or Partners in complex technical engagements
• Good project management and Customer or Partner management competencies.
• Good network within SAP and the cloud delivery teams
• Very good communication and presentations skills
• Fluent English language skills are mandatory, additional languages advantageous.

WHERE YOU BELONG

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