דרושים Finance Specialist_cash Collections Night Shift ב-Sap ב-United States, Roswell

Responsibilities:

• Identify, research and collect on past due receivables, to achieve team goals
• Work with Customer, Sales, Legal to resolve contract disputes
• Ensure timely and accurate maintenance of accounts
• Investigate and resolve credits on customer accounts
• Assist with distribution of monthly invoices
• Responsible for accurate creation and timely distribution of required reporting to management
• Partner with internal business groups to resolve outstanding cash collection matters
• Special projects as necessary to accomplish finance team's objectives
• Be aware of, and comply with, all corporate policies

Qualifications:

Education, Experience & Training required:

• BS in a business or technical related area of study preferred
• 3+ years collections and/or financial support specialist experience
• Ability to pass a background check

Job Specific Specialized Knowledge & Skills:

• Excellent customer service skills and telephone etiquette.
• Organized, detail oriented with effective follow-through.
• Ability to work effectively in fast-paced, high performance environment.
• Goal oriented.
• Applicable experience in a mid-size and international credit and collection environment (2-5 yrs).
• Excellent communication skills, both oral and written.
• Ability to work both independently and as part of a team.
• Ability to read and understand contracts work with customer and other departments to resolve disputes.
• Excellent problem solving and use good judgment.
• Excellent Microsoft Excel, Word and Outlook skills.
• Demonstrated ability to handle confidential and sensitive information using good judgment.
• Demonstrated ability to use online accounting systems.
• I4P software experience a plus.
• Experience with service company a plus.

Critical Performance Competencies (identify in rank order up to 10):

• Planning and Organizing – Establishes a systematic course of action for self and others to assure accomplishment of a specific objective, determining priorities and allocating time and resources effectively
• Communication – Effectively transfers thoughts and expresses ideas using speech, listening skills and writing skills to influence others to gain their support
• Adaptability/Flexibility – Quickly adjusts to new, different, or changing requirements
• Accountability – Holds self and others accountable for results
• Interpersonal – Direct and diplomatic in dealing with others to achieve goals

Value Competencies:

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

EEO:

• Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team.

Physical and Cognitive or Mental Requirements:
SAP Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

Company Description:

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We win with inclusion

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Requisition ID: 424769 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Core tasks include:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations
• Working the weekend shift, staffing from Wednesday to Sunday, in your designated shift
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and/or take the lead of scope-related or process-related projects

What you bring

In addition, you will bring:

• A customer-service attitude: polite, helpful, quality-oriented, and empathetic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• A can-do attitude
• Confidence in navigating challenging situations and finding solutions
• The ability to work both independently and within a team
• A bachelor’s degree and or equivalent work experience - we are looking for someone with some experience, therefore comfortable in a corporate environment

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