דרושים Remediation Project Manager ב-Sap ב-United States, Newtown Township

The Role

Key responsibilities include:

• Define and execute the marketing strategy for AI Foundation, ensuring clear positioning and differentiation in the enterprise AI landscape.

• Craft compelling messaging and storytelling to communicate AI Foundation’s value to enterprise customers, technical buyers, developers, and business leaders.

• Develop high-quality demonstrations that showcase AI Foundation’s capabilities across SAP solutions, ensuring strong narratives for marketing moments, events, and press engagements.

• Lead cross-functional collaboration across SAP’s marketing and product teams to ensure a cohesive approach to AI Foundation’s positioning and customer engagement.

• Orchestrate go-to-market plans for AI Foundation, ensuring strong alignment across digital marketing, content, field enablement, and demand generation efforts.

• Track AI market trends, competitive positioning, and customer feedback to influence product roadmaps and marketing strategy for AI Foundation.

• Engage with customers, analysts, and industry influencers to establish SAP’s thought leadership in AI-powered enterprise productivity.

• Drive product marketing excellence by aligning AI Foundation’s messaging with SAP’s broader Business AI strategy and ensuring its successful integration across SAP’s ecosystem.

• Drive thought leadership efforts by creating and amplifying content such as blogs, whitepapers, customer stories, and executive presentations, as well as identifying opportunities for speaking engagements, webinars, and industry events.

Experience & Skills:

• Clear understanding of tech-driven business solutions, particularly AI and enterprise AI adoption trends.

• Experience leading B2B product marketing for AI-powered or cloud-based solutions, focusing on messaging, positioning, and go-to-market execution.

• Demonstrated experience in developer marketing, including engaging technical audiences, creating developer-centric content, and driving adoption of tools and capabilities among the developer ecosystem.

• Strong ability to translate technical concepts into compelling marketing narratives for business leaders and technical decision-makers.

• Storytelling expertise, with a track record of creating high-impact content, keynote presentations, and engaging demo experiences.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Seattle
Bellevue

Responsibilities:

• Team Management, Coaching and Development:
  • Set clear goals with team members, inspire and support the team toward accomplishing these goals and evaluate goal achievements in a fair and constructive manner
  • Actively act as a coach and mentor to help with personal development (in Digital Manufacturing, apart from vertical growth opportunities, we would like for our teams to experience different areas of the solution over time, enabling horizontal growth opportunities as well)
  • Setup and constantly improve a high performing engineering organization that operates with high trust across roles, striving for best-in-class engineering processes
  • Support the success of direct team and employees within the larger unit
  • Help identify development opportunities and support team members in achieving their goals
  • Accountable for planning, design and realization of team’s backlog (functional, non-functional, incidents, ongoing maintenance)
  • Contribute to change management and drive continuous improvement and excellence initiatives within the engineering organization
• Product Development:
  • Owner of the technical decisions within the engineering team
  • Collaborate with Product Management on prioritization of team backlog
  • Owner of compliance with software development processes and standards, regulations and legal requirements
  • Ensure clear definitions of “ready” and “done” are defined and adhered
  • Manage 3rd party contractors and supplier management for engineering resources
  • Prioritize and drive corrective and preventive actions via development product backlog to ensure product and service quality agreements are attained
  • Implement clear root cause analysis and learning procedures that enables a continuous improvement and excellence mindset
  • Define and align non-functional backlog items with Product Management and central architecture/quality/security teams
  • Identify and address delivery risks that may impact success of the product
  • Attend agile team ceremonies
• Product Vision and Strategy :
  • Connect product vision, goals and requirements to organizational goals and help team members with translation of the vision into tangible individual and team goals
  • Partner with Product Management and User experience to translate the overall outcome-based roadmap and vision into a prioritized team backlog that drives execution action in the development team
• Product Usage, Support and Customer Satisfaction :
  • Ensure service quality is continuously improved via continuous improvement, preventive measure and root cause analyses and adoption of industry best practices
  • Ensure supportability of the product (eg: telemetry, performance and health monitoring, EU only/man-in-the-middle support models, 24/7 DOD enablement across the globe)
  • Ensure adherence to support metrices and appropriate levels of support (Manager on Duty, Developer on Duty enablement, enrolling and supporting in the roster)
• Run principles :
  • Establish and promote a culture of delivering on own goals, helping and constructively engaging with teams across the world
  • Cloud native development and operation: continuous feature delivery, high quality, automation in everythin

Required Experience:

• Bachelor’s/Master’s degree or equivalent experience with 10-14 years of overall relevant professional experience
• Proven track record of successful contribution to projects/products on the cloud
• Self-motivated, curious, resourceful and flexible with an ability to learn quickly
• Constructive and open style of communication: our teams are spread across the globe: Canada, Ukraine, Germany, India and China. An ability to work in such a cross cultural environment
• Full stack development experience (Java/Go/Node.js/Python, HANA/Postgres/NoSQL DB expertise, Kafka, UI5/React JS/Angular, Spark/Hadoop, Docker & K8S, Prometheus, ELK, CI/CD Tools, Dynatrace)
• Multi-Cloud experience (SAP Business Technology Platform/Azure/AWS)
• Good knowledge of design and secure development principle

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Description

As the leader of a fast-moving and collaborative team, you will guide the design, development, and deployment of cutting-edge AI infrastructure. You’ll be responsible for growing and mentoring engineering talent, setting technical priorities, and working closely with cross-functional partners to align on vision and execution. We’re seeking someone who thrives in ambiguous environments, can connect high-level strategy to concrete deliverables, and inspires engineers to achieve their best work

Key Responsibilitie

• Lead and inspire a team of engineers delivering backend systems, APIs, databases, and LLM infrastructure
• Define and communicate technical vision, ensuring alignment with product and business goals
• Collaborate with product managers, researchers, and architects to translate ideas into scalable solutions
• Foster a culture of technical excellence, innovation, and continuous improvement
• Provide hands-on technical guidance where needed, ensuring high-quality code and architecture
• Oversee projects leveraging modern distributed systems, data platforms, and API frameworks
• Build team capabilities through mentoring, recruitment, and career development initiatives

Minimum Qualifications

• Bachelor’s degree in Computer Science, Mathematics, Physics, or related field; advanced degree preferred
• 8+ years of software engineering experience, with at least 5 years in an engineering leadership role
• Proven track record of delivering complex, distributed systems in production
• Strong understanding of AI/ML and/or LLM systems and their application in real-world products
• Experience managing teams in fast-paced, high-growth environments
• Strong decision-making skills and ability to balance technical depth with business priorities
• Excellent English communication skills and ability to lead in global, multicultural environments

Preferred Qualifications

• Experience scaling engineering teams and processes in enterprise environments
• Open-source contributions or engagement in the AI/ML community
• Familiarity with modern development practices, CI/CD, and cloud-native architectures

Why Join Us

• Lead a team building cutting-edge AI systems with global impact
• High-trust, high-autonomy culture with minimal bureaucracy
• Collaborate with senior engineers and AI experts in a mission-driven environment
• Play a central role in defining SAP’s AI strategy and delivering transformative capabilitie

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

San Jose
Palo AltoJob Segment:ERP, Cloud, Computer Science, Open Source, Software Engineer, Technology, Engineering

Key tasks comprise the following:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Initiates digital service kick off for customers
• Ensures periodic service reviews to track the service quality across a range of customers
• Contributes to onboarding/transitioning customers to ECS
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Executes technical feasibility studies / solution reviews (if applicable)
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
• Executes and supports problem management and continuous improvement
• Support customer satisfaction surveys
• Reviews SLA service credit cases
• Supports commercial change requests
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

What you bring

• Engineering graduate with work experience as SAP technical consultant with customer facing role (consulting, IT support, IT services etc.)
• Must have exposure to SAP Basis ,SAP S/4 HANA , Azure/ AWS ( in context of SAP Green Field and Brown Field Customers)
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
• Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction.Strong knowledge of IT Service Management, SAP Basis and SAP Application
• Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
• Good understanding of ECSs operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English(Written and verbal), Korean or Japanese is a plus
• Full-time Graduation or Master's university with good academic background.

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As an Application Service Manager you will:

• Be responsible for ensuring that the services provided to customers meet the highest standards of quality. You will work to create a seamless and efficient customer experience by coordinating various aspects of the engagement. ( Promote service quality excellence and one-stop CAS experience)

• Continuously look for ways to optimize and improve the services provided to customers. You will proactively identify & engage areas for innovation and adoption of new technologies or methodologies that can enhance the customer experience through SAP solution and/or services. ( Point out proactively optimization, innovation, adoption and potential improvements to customer )

• Work to create and maintain a success service plan, outlining the resources, activities, and timelines required to deliver the service successfully. You will be responsible to build with the customer their CAS journey, discussing about their contracted application/services, and how to better achieve it. ( Service Plan Creation & Maintenance)

• Play a key role in driving customer engagement and (upselling) CAS Offerings. They will work proactively to identify opportunities for cross-selling and up-selling, collaborating with other teams to expand the customer's use of SAP's Portfolio & Services. ( Driving CAS engagement as a trailblazer and up-sell SAP’s products and service portfolio)

• Be responsible for ensuring the successful execution of the CAS engagement, including meeting margin and revenue targets, exceeding customer expectations, and achieving high levels of customer satisfaction. ( Executing the service successfully)

• Collaborate closely with other SAP stakeholders, including those involved in ECS, MaxAtt and Preffered Success contracts or any active service contract to the customer, to ensure alignment and coordination across all aspects of the customer engagement. (Be aligned with other SAP stakeholders and current contracts)

• Be the central role in orchestrating communication throughout the entire engagement, ensuring that all stakeholders are informed and engaged. (Orchestrate communication end-to-end in the engagement)

• Oversee & Lead the entire customer lifecycle, including transition, onboarding, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement. (Managing the CAS engagement across the customer lifecycle)

• Be responsible for creating and maintaining the operations manual to ensure consistency and efficiency in service delivery. ( Operations Manual Creation & Maintenance)

Experience (Role Requirements):

• Bachelor's degree in IT & Business Management, Engineering or a related field
• 5+ years of experience in customer account services, relationship management, or a similar role
• 8+ years of hands on experience in at least one SAP Solution Area(e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…)
• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Proven track record of driving customer engagement
• Strong understanding of operational and financial metrics
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Experience in creating and maintaining service plans and operations manuals
• Team motivation, availability to join global team meetings and to actively collaborate on global initiatives
• Experience working with diverse teams
• English is a must, Portuguese is nice to have.

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Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Expected Start Date: August 2025

Contract Duration: 8 months

Work Hours: 40 hours per week

Why we think you’ll love this internship:

• You’ll work in a global team and learn from experienced colleagues who are friendly and supportive
• You will see firsthand how multiple workstreams come together to produce events for a massive audience
• You’ll get exposure to various aspects and phases of project management
• You’ll have a chance to facilitate meetings and coordinate key activities
• And last but not least…your voice matters to the team; we always appreciate new ideas and improvements

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program

You will be a great fit if:

• You have a strong sense of responsibility and structure, and always follow through on commitments
• Lack of info does not bother you and you are not afraid to ask questions or try out new things (AI and other tools)
• You are comfortable presenting in front of people and facilitating meetings
• You have good writing skills and attention to detail
• You have an interest and some basic skills in data analysis, working with MS Excel
• You have some project management experience (through work or school activities) or have a keen interest to learn about it
• You are curious and like to learn and think of new ways to do things

To be considered, you need to provide BOTH a cover letter and a resume.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do:

The Delivery Executive (DE) provides effective project / program oversight for one or more Value or Strategic accounts.The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post go-live. In addition to delivery support, the DE is responsible for working collaboratively with our Services Account Executive and our License Account Executive in positioning additional SAP Services in support of the success of the customer.

In this position, the Delivery Executive:

• Will demonstrate strong Executive presence and ability to manage Board (CxO) level relationships.
• Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
• Builds credibility / trust with Strategic & Value Account customers.
• During implementations, manage overall services relationship between customer, partners and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
• Works with SAP Sales Account Executives to apply consulting Delivery experience to validate proposals, build viable commercial plans and provide experience led guidance to the Services pursuit teams.
• Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
• Responsible for developing and managing contracts that clearly articulate engagement scope, obligations, and commercial constructs.

What you bring:

• 10-15 years of SAP services sales and services delivery experience including services management experience. Major (SI) Systems Integrator experience preferred. PMP certification preferred.
• SAP implementation leadership experience required, preferably with significant experience in the Aerospace and Defense industry sector.
• Exposure and experience with RISE with SAP; RISE with SAP Methodology; SAP Clean Core practices; and SAP Toolchain (LeanIX; Signavio; Tricentis; BTP; WalkMe; CALM) are very desirable.
• Recent experience in planning, managing and delivering SAP system Greenfield; Brownfield; and Selective Data; migrations for large complex customers.
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
• Proven ability to build trusted relationships at the client executive level.
• Experience leading diverse, geographically dispersed teams including oversight of projects where a significant percentage of work is delivered from an offshore delivery team is highly desirable.
• Ability to effectively manage and resolve client escalations.
• Demonstrated leadership by example in managing teams and clients.
• Prior experience leading SAP implementation teams is strongly preferred. Knowledge and use of SAP Activate (or an SI variant methodology); Knowledge and experience of Agile principles also an advantage.
• Experience in the Aerospeace and Defense Industry required. Additional specific experience with any of the following: SAP S/4 HANA (Finance; Supply Chain; Discrete Manufacturing; PEO; CAMS); or Spend Management; is highly desirable.
• Bachelor's degree is required, Master’s degree preferred
• Ability and willingness to commit to Regional travel across all of North America; up to 80% may be required.

The DE works closely with the customer, the Services Account Executives, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of customer relationship. The DE may be required to provide oversight for Program Directors, Project Managers, Associate Project Managers and work closely with SAP Premium Engagements services teams.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 200600 - 340900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: .

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