דרושים Business Process Consultant Bw/datasphere - Premium Hub Coe ב-Sap ב-United States, Newtown Township

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Contract period: 6 months (extendable)

Working hours: 40 hours/week

As a Business Suite CSM Operations Intern, you will engage directly with global Solution Area and Post Sales leaders to define the operating cadence and execution priorities to be driven worldwide for the SAP Solution Areas. CSM Operations focuses on the successful creation, deployment, and execution of sales supporting processes, tools, and services across all Customer Success (CS) areas (incl. License, Services, and Renewals). As a Operations Intern, you are a critical point of success to the CS Operations ability to transform operations into a service-driven business. You are also expected to be a thought leader and strong influencer to enable operational excellence throughout the end-to-end execution of the operations portfolio in the field. You do so by performing the following tasks:

• Understand your business in terms of field requirements, Go-to-Market, and operational processes to influence the successful alignment between them to define effective strategies with high impact execution. Identify opportunities to simplify business alignment and direction.
• Accelerate adoption: Simplify the approach and packaging for easier comprehension by stakeholders. Define priorities, articulate the steps for change, and collaborate with the Centers of Expertise on rollout plans.
• Accelerate decision-making: Interpret information, leverage insights, and utilize the right tools to provide strategic guidance, establish governance models and push recommendations to sales leaders and COOs.
• Be a role model for efficient execution: Establish accountability for effective end-to-end execution including the collaboration with respective services and the extended Business Partner community. Execute towards operational efficiency and excellence, understanding the foundation and tools, overcoming barriers to success, and enabling peers to deliver with focus.
• Showcase Expertise: through special projects, proactively position yourself to take the lead, inspire peers to join your effort, and drive outcome that may transform processes. Communicate respective results with the appropriate detail

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

A solid perspective related to operational processes, tools, and services. As well as, insights related to Post Sales Planning, Adoption & Consumption Management, Performance Management and Go-to-Market. Primary responsibilities in this role are:

• Assist Business Suite CSM Operations team in operational reviews to assess quarterly performance across regions and solutions.
• Leverage SAP software to provide additional insight and intelligence around sales data.
• Develop deeper level insights on regional Adoption and Consumption Pefromance for key stakeholders.
• Facilitate standardization of reporting across all six global regions.
• Innovate and conceptualize new reporting to foster actionable insight for supported businesses.
• Understand and summarize Adoption and Consumption performance and Renewals forecast for executive audience.
• Collaborate with enterprise analytics teams to automate and scale reporting to other business areas.
• Provide an external perspective on the team’s activities to help drive the innovation agenda

If this sounds like you, do you also bring:

• Educational requirements: Bachelor's degree in Business Administration, Data Analytics, or equivalent background.
• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.
• Willingness to learn and adapt.
• Critical thinking and problem solving.
• Strong GTM and sales strategy business acumen (e.g., quota/territory strategy, compensation strategy, deal selling and proposal strategies).
• Ability to effectively create business proposals and communicate them
• Microsoft suite savy (excel, power point, power BI)

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Philadelphia

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Contract period: 6 months (extendable)

Working hours: 40 hours/week

As a Business Suite CSM Operations Intern, you will engage directly with global Solution Area and Post Sales leaders to define the operating cadence and execution priorities to be driven worldwide for the SAP Solution Areas. CSM Operations focuses on the successful creation, deployment, and execution of sales supporting processes, tools, and services across all Customer Success (CS) areas (incl. License, Services, and Renewals). As a Operations Intern, you are a critical point of success to the CS Operations ability to transform operations into a service-driven business. You are also expected to be a thought leader and strong influencer to enable operational excellence throughout the end-to-end execution of the operations portfolio in the field. You do so by performing the following tasks:

• Understand your business in terms of field requirements, Go-to-Market, and operational processes to influence the successful alignment between them to define effective strategies with high impact execution. Identify opportunities to simplify business alignment and direction.
• Accelerate adoption: Simplify the approach and packaging for easier comprehension by stakeholders. Define priorities, articulate the steps for change, and collaborate with the Centers of Expertise on rollout plans.
• Accelerate decision-making: Interpret information, leverage insights, and utilize the right tools to provide strategic guidance, establish governance models and push recommendations to sales leaders and COOs.
• Be a role model for efficient execution: Establish accountability for effective end-to-end execution including the collaboration with respective services and the extended Business Partner community. Execute towards operational efficiency and excellence, understanding the foundation and tools, overcoming barriers to success, and enabling peers to deliver with focus.
• Showcase Expertise: through special projects, proactively position yourself to take the lead, inspire peers to join your effort, and drive outcome that may transform processes. Communicate respective results with the appropriate detail

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

A solid perspective related to operational processes, tools, and services. As well as, insights related to Post Sales Planning, Adoption & Consumption Management, Performance Management and Go-to-Market. Primary responsibilities in this role are:

• Assist Business Suite CSM Operations team in operational reviews to assess quarterly performance across regions and solutions.
• Leverage SAP software to provide additional insight and intelligence around sales data.
• Develop deeper level insights on regional Adoption and Consumption Pefromance for key stakeholders.
• Facilitate standardization of reporting across all six global regions.
• Innovate and conceptualize new reporting to foster actionable insight for supported businesses.
• Understand and summarize Adoption and Consumption performance and Renewals forecast for executive audience.
• Collaborate with enterprise analytics teams to automate and scale reporting to other business areas.
• Provide an external perspective on the team’s activities to help drive the innovation agenda

If this sounds like you, do you also bring:

• Educational requirements: Bachelor's degree in Business Administration, Data Analytics, or equivalent background.
• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.
• Willingness to learn and adapt.
• Critical thinking and problem solving.
• Strong GTM and sales strategy business acumen (e.g., quota/territory strategy, compensation strategy, deal selling and proposal strategies).
• Ability to effectively create business proposals and communicate them
• Microsoft suite savy (excel, power point, power BI)

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Philadelphia

This is NOT a Sr. level role. Only a few years exp is required

What You'll Do:

• Participate in initial training and acquire certifications in SAP Cloud HCM products, technologies and methodologies
• Support and participate in SAP customer implementations through Prepare, Realize, Verify and Launch phases and maintain a high degree of customer satisfaction
• Follow best-practices and standards to create the technical design for the implementation based on the Solution Design Document by the LOB consultant
• Perform application configuration using the tools and features of the product like rules, workflows etc.
• Conduct Quality Assurance/ Feasibility services
• Master and maintain detailed knowledge of SAP Cloud HCM product-suite configuration options
• Liaison with field consultants & offshore teams for project delivery bridging the gap for localization knowledge & time-zone difference
• Work with LOB Consultants and offshore team to complete implementation projects within budget/time, ensuring high level of customer satisfaction and adoption
• Guide and provide assistance to team members nearshore and offshore, on a variety of topics
• Ability to work in a fast paced and dynamic environment, manage multiple tasks, work in a team environment, understand and be responsive to project and customer needs

This is NOT a Sr. level role. Only a few years exp is required

• SAP Payroll Certification is mandatory
• 3+ years consulting experience in ECC / SuccessFactors Employee Central Payroll
• Candidates must have experience in EC time.
• Experience in global SAP SuccessFactors end-to-end implementation projects of SAP SuccessFactors SAP SF HCM Suite particularly payroll
• Graduate of an accredited university with a Bachelors or Masters degree in: Business Administration, Information Systems, Engineering, Computer Science or other relevant degree
• Analytical, results-driven and have a solution oriented approach
• Possess exceptional interpersonal and communication skills including verbal, written presentation and listening
• Open to travel up to 20%

We win with inclusion

Plano
Dallas

Role - What will you do?

• Become an SAP Concur expert, knowing our systems inside out
• Share your technical knowledge with the customers and partners
• Become a team point-of-contact for integration development
• Perform the technical setup of SAP Concur systems
• Advise customers on our integration best practices using Flat files, Web Services, SAP Native integration, BTP and more
• Assist in troubleshooting during the implementation
• Work on prioritized integration development activities
• Communicate mostly remote but also face to face with our customers and partners

Requirements:

• Experience in professional IT and client facing roles such as consulting, support, application management
• Knowledge of SAP (any of the following modules: CPI, FI, HCM)
• Knowledge of ABAP and programming skills
• Experience with development for the FI module
• Experience with REST integration
• Excellent communication and presenting skills
• Focus on time management and self-managed schedule
• Fast learner
• Fluency in English,
• Fluency in German or other language is an advantage

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

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What You'll Do

• As Business Process Associate (Techno-Functional) you will analyze SAP solutions in your respective area for our global customers and present the results of your findings and recommendations to IT managers and executives.
• You should have functional expertise in the areas like Plan to Produce / Quality Management / Acquire to Retire / Project Systems & Investment Management with experience in requirement gathering, configuration, gap identification, preparation of functional specification, issue resolutions etc.
• Technical skills in ABAP, CDS, ODATA, Webservices, BAPI, IDOCS/ALE, AMDP, BOPF etc. in S/4 HANA Digital Supply Chain Process Areas (S/4 HANA - PP/PM/PS/PPM/QM/MES) will be an added advantage.
• Your area of responsibility will extend to deep technology root cause analysis and introduction of best practices for operations.
• You should be keen to learn and grasp new technologies like S/4HANA, Cloud Platform etc. and to deliver high quality services to our customers in India and abroad.
• You must be a good team player and to deliver our services globally to customers.
• Travel of course, is part of the business.

What You Bring

• Relevant Post Qualification Experience: 3 to 5 years
• Implementation & Support Project Experience: 2 - 3 end-to-end implementation cycles
• Functional / Business Process knowledge: PP / PM / PS / PPM / QM / MES
• Programming skills (added advantage): ABAP, ABAP on HANA, CDS, ODATA, AMDP, BOPF
• Educational Background: A very good bachelor’s degree in Engineering / Technology
• Travel: Willing to travel in India & Abroad
• You should have strong analytical & logical skills and ability to work independently to take ownership of assigned tasks. Good skill in English communication is a must.
• ABAP Performance analysis skills & integration knowledge with other SAP modules / SAP Products & third party applications will be an added advantage.

Key tasks comprise the following:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Initiates digital service kick off for customers
• Ensures periodic service reviews to track the service quality across a range of customers
• Contributes to onboarding/transitioning customers to ECS
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Executes technical feasibility studies / solution reviews (if applicable)
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
• Executes and supports problem management and continuous improvement
• Support customer satisfaction surveys
• Reviews SLA service credit cases
• Supports commercial change requests
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

What you bring

• Engineering graduate with work experience as SAP technical consultant with customer facing role (consulting, IT support, IT services etc.)
• Must have exposure to SAP Basis ,SAP S/4 HANA , Azure/ AWS ( in context of SAP Green Field and Brown Field Customers)
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
• Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction.Strong knowledge of IT Service Management, SAP Basis and SAP Application
• Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
• Good understanding of ECSs operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English(Written and verbal), Korean or Japanese is a plus
• Full-time Graduation or Master's university with good academic background.

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