You have a high-level, holistic, and human-centered view of contentโs role in the customer experience and can articulate the importance of content in how a customer interacts with a product...
Develop comprehensive strategies for user onboarding, engagement, and digital adoption. Consult content teams in creating effective onboarding flows, in-app guidance, and educational resources. Work with customer success teams to identify...
Minimum of 7 yearsโ experience in digital marketing. Experience working in a Global team and managing across global time zones (APJ through NA). You lead with empathy and compassion and...
Lead cross functional workshops across board areas including M&S, CS, PE, T&I organizations to develop customer journeys and services maps. Leverage human-centered design principals to create compelling experiences as applied...
You have a high-level, holistic, and human-centered view of contentโs role in the customer experience and can articulate the importance of content in how a customer interacts with a product...