דרושים Customer Services & Delivery Academy-associate ב-Sap ב-South Korea, Seoul

We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

• interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
• basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs
• general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business
• Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision-making journey

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks 4
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
• Preferred Enterprise Architecture or Analytics experience

EXPECTATIONS AND TASKS (DURING ACADEMY)

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

EXPECTATIONS AND TASKS (POST GRADUATION)

• Support the planning and execution of solution deployments, solution testing and issue resolution
• Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits
• Support the transformation towards the Intelligent Enterprise
• Support the implementation and operation of technical system landscapes
• Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies
• Support technology components-specific expert consulting
• Support the delivery of system optimization services
• Support the delivery of customer workshops and trainings

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

• interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
• basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs
• general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business
• Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision-making journey

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks 4
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
• Preferred Enterprise Architecture or Analytics experience

EXPECTATIONS AND TASKS (DURING ACADEMY)

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

EXPECTATIONS AND TASKS (POST GRADUATION)

• Support the planning and execution of solution deployments, solution testing and issue resolution
• Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits
• Support the transformation towards the Intelligent Enterprise
• Support the implementation and operation of technical system landscapes
• Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies
• Support technology components-specific expert consulting
• Support the delivery of system optimization services
• Support the delivery of customer workshops and trainings

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

• interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
• basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs
• general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business
• Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision-making journey

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks 4
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
• Preferred Enterprise Architecture or Analytics experience

EXPECTATIONS AND TASKS (DURING ACADEMY)

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

EXPECTATIONS AND TASKS (POST GRADUATION)

• Support the planning and execution of solution deployments, solution testing and issue resolution
• Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits
• Support the transformation towards the Intelligent Enterprise
• Support the implementation and operation of technical system landscapes
• Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies
• Support technology components-specific expert consulting
• Support the delivery of system optimization services
• Support the delivery of customer workshops and trainings

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

ROLE DESCRIPTION

Within the Enterprise Cloud Services (ECS), you will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

• Owns, develops, and grows the client relationship.

• Be the voice of the Client within SAP and recognize as the escalation point for all issues with regards to the engagement operations.

• Fully responsible for the delivery of outcome based ECS portfolio together with the ECS Project Lead and Technical Service Management (incl. cross LoB integration)

• Ensures seamless alignment across multiple stakeholders, CSS, SI and Suppliers etc.

• Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.

• Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit.

• Drives Digital Transformation Success – aligns services to customer transformation strategy and goals.

DELIVERABLES

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.

• Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).

• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).

• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.

• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.

• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).

• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

• Share knowledge across Client Delivery Management (CDM) community.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• Strong customer orientation with a focus on relationship, expectation, and de-escalation management.

• Track record in managing client engagements, e.g. in Consulting or Pre-Sales.

• Knowledge of SAP Basis, system migration and/or any functional SAP application.

• Good understanding of technical infrastructure and virtualized system landscapes.

• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.

• Results-driven, Self-organized, Decision making

• Excellent written, verbal and presentation skills to effectively communicate.

• Ability to work under pressure and add value to customer.

• Language - Business level English is required.

Preferred skills

• Graduates from a technical background in IT with good communication and language Skills (EN, Korean)

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP)

WORK EXPERIENCE

5 plus years of IT industry experience in SAP technology

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Job Title:Associate Developer: ABAP, ODATA, CDS, RAP

What you`ll do

The Role:

As a Associate Developer, you will be working in a cross-functional team of talented, supportive, and motivated colleagues, following agile methodologies and industry best practices.

As a Developer Associate in our development team, you take responsibility for the following:

• Design, code, automate, test and assure quality of complex product features via agile techniques. Resolve complex issues within own area of expertise and support others in resolving issues.
• You should have good experience in application of standard software development principles. You should be able to work as an independent team member, capable of applying judgment to plan and execute your tasks.
• Show initiative and drive topics to resolution in a high level of quality, speed, reliability, and efficiency.
• Work closely together with others and shares expertise to ensure product success.
• Constantly improve own work methods to gain state-of-the-art agile software engineering skills. Enhances skills beyond own core functional focus and work on other tasks for the benefit of the team.
• Have fair technical knowledge and shares expertise within and across team and organization. Have advanced knowledge of development processes.

What you bring

• BE/B.Tech/M.Tech (full-time) from universities with good academic background
• 1 - 3 years of work experience as a developer
• Should be hands-on with coding
• Expertise in ABAP programming especially ABAP Objects.
• Working experience in ABAP OO, ODATA, CDS Views, RAP.
• ABAP Debugging Techniques, Performance analysis, writing ABAP Units, CDS Doubles
• Sound Analytical and problem-solving skills
• Good Communications skills and ability to handle internal stakeholders / customer expectation
• Curious to learn, Highly Result Oriented and Agile

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Job Segment:Cloud, ABAP, Developer, Testing, Test Engineer, Technology, Engineering

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customer’s strategy and requirements
• Customer's solution landscape
• Customer’s business processes
• Customer’s industry

Responsibilities

• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
• Plan and execute SAP Premium Engagements service plan as needed to drive success on the customer’s digital transformation roadmap,
• Analyze and understand customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Setup, govern the Engagement and plan/coordinate/monitor/support Premium Engagement services based on the customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
• Manage engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
• Plan, coordinate engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
• Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations
• Manage Escalations and critical situations, Instruct customer on SAP's Support processes to drive efficient incident resolution
• Actively support the PE business growth , pre-sales activites in alignment with he account team and SAP strategy

Requirements

• Bachelor or Master’s Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• 5+ hands on experience on SAP Solutions / Techchnology /development as a senior expert Industry/ operation management /project management skills/experience is an asset,
• Fluency in English and Turkish
• Broad understanding of SAP Solutions
• Broad understanding of SAP Solution Manager/Cloud ALM strategy and scenarios
• Understanding in SAP strategy including service portfolio & Cloud transformation
• Strong business acumen and presentation skills, C-Level communication skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
• Proven problem-solving skills and strong work ethic are required

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• Acting as a Sub-Team Lead, where it is needed, managing components of a project, or small self-contained projects
• Manage relationship with stakeholders, internal and external, keeping stakeholders informed of progress and issues, manage expectations and stakeholder’s satisfaction on all project requirements to enable positive customer reference and success story.
• Conduct project planning activities and manage the execution of projects according to plan through the project life cycle from Initiating to Close.
• Ensure proper use of methodology, tools, procedures and governance to best meet project objectives
• Proactively identify changes in work scope and ensure appropriate planning measures are taken with stakeholders to reassess and amend the scope of work, budget and timeline.
• Manage the financial aspects of the project: budgeting and estimate to actual variance.
• Analyze risk, establish contingency plans and identify trigger events for risk mitigating action.
• Escalate issues early about the project to account management or delivery management.
• Mentor project teams to ensure implementation of enterprise project management methodology, standards and processes.

• A good understanding of the project management lifecycle, SAP delivery tools and methodologies
• An understanding of the wider project scope and objectives, as well as the role and function of each team member
• Strong organizational skills with an orientation to detail and the ability to communicate proactively when help or guidance is needed
• A roficient understanding of SAP solutions and of the consulting business processes and functions.
• Proficiency with project management methodologies and tools
• Good understanding and experience in both traditional and Agile project management methodologies
• A clear vision of what determines a successful project for the customer and for the enterprise.
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
• An ability to negotiate consensus amongst diverse groups even outside the reporting structure.
• Conceptual analytical thinking and decision-making skills.
• Strong interpersonal and communication skills; the ability to work well with people from different disciplines; effective communication with senior management, clients, peers, and team members.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• 1-3 years of experience as a team-lead or consultant
• First experience in customer project implementations
• Experience in team building and leading small teams desi

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