דרושים Account Executive Corporate Digital - Alpharetta Ga ב-Sap ב-Peru, Santiago De Surco

What you´ll do

We need your unique skills if you:

• Thrive on frequent wins,
• Revel in the diversity of challenges from a wide variety of customers,
• Are eager to employ technology and reusable assets to efficiently serve opportunities,
• Flourish in a collaborative environment with partners,
• And can advise a large client base of up to 100 customers annually.

Key Responsibilities and Tasks

• Align customer needs and vision with SAP BTP solutions early in the sales cycle
• Showcasing SAP solutions addressing customers' specific business requirements
• Mapping product capabilities to business requirements
• Responding to inquiries from customers within set deadlines, focusing on customer success
• Involving partners into opportunities and backing them to sell effectively
• Generating digital content for business development campaigns and delivering webinars
• Creating scalable digital content and best practices for consistent and efficient advisory services

What you bring

• 3+ years in customer-facing roles such as consulting, presales or in product-expert roles such as product/solution management
• Strong foundation of capabilities of our SAP Business Technology Platform with a specialization in our Data & Analytics portfolio (e.g. SAP Analytics Cloud, SAP Datasphere, SAP Business Warehouse)
• Solid grounding in SAP’s solution portfolio, partners, markets, and competition
• Fluency in German and English is mandatory for advising our clients
• Strong presentation and communication skills
• An independent and goal-oriented working style
• Bachelor’s degree in business administration, engineering, computer science, or a related field, though degrees of equivalent experience are welcomed

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What you’ll do

The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in European time-zone.

• Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.

• Support tickets handling, bridging customer queries and requirements from technical operations team.

• Ensures periodic service reviews to track the service quality across a range of customers.

• Orchestrates the overall service delivery according to agreed SLAs and KPIs.

• Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

• Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.

• Supports de-escalations of critical customer situations & reviews SLA service credit cases.

• Contributes to customer Go-Lives, Release Upgrade and maintenance activities.

• Executes and supports problem management and continuous improvement.

• Supports customer satisfaction surveys & commercial change requests.

• Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.

• Work in European time-zone.

What you’ll bring

• Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).

• Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.

• Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.

• Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)

• Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria

• Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.

• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.

• Experienced in working with cross-cultural and cross-functional teams or individuals

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What you'll do:

• Account & Customer Relationship Management:
  • Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions while establishing trusted relationships with customers.
  • Develop and execute strategic account and territory plans to ensure sustainable growth and achieve/exceed revenue targets.
  • Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment.
• Demand Generation, Pipeline, and Opportunity Management:
  • Drive and lead a comprehensive net-new demand program leveraging self-generated outbound activity with extended resources in marketing, business development and partner channels.
  • Maintain pipeline management, ensuring a healthy and advancing sales funnel through opportunity progression.
  • Leverage SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.
• Sales Excellence:
  • Conduct account and territory research and analysis to identify and execute net new opportunities.
  • Orchestrate and deploy appropriate internal and partner teams to ensure successful sales outcomes, embodying the "OneSAP" approach.
  • Stay informed about SAP’s competition and position SAP solutions effectively against them.
  • Maintain accurate customer and pipeline information within CRM systems.
• Leading a (Virtual) Account Team:
  • Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.
  • Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.
  • Maximize the value derived from SAP’s extensive sales support ecosystem.

What you bring:

• 3+ years of experience in sales of complex business software/IT solutions.
• Proven success in business application software sales and leading team-selling environments.
• Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.
• Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.
• Fluent in Business English with proficiency in additional languages considered a plus.
  

Soft skills:

• Exceptional communication, both verbal and non-verbal.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization.
  

Meet your team:

• Join a highly motivated team with a deep understanding of SAP’s solution portfolio.
• Engage in collaborative work with SAP leadership and industry teams to drive customer success.
• Align with product/solution management teams to enhance your strategic engagements.
• Leverage the partner ecosystem to create dynamic sales engagements with customers
• Develop your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements.

We win with inclusion

Alpharetta
AtlantaJob Segment:Cloud, CRM, Software Sales, Account Executive, Technology, Sales