דרושים Database Operations Expert ב-Sap ב-Japan, Ota

WHAT YOU’LL DO

• Focus on strategic/consultative value selling to customers by collaboratively working with them to link their strategy and business outcomes to the business capabilities that are needed and ultimately to the value of SAP.
• Orchestration of the end-to-end customer collaborative engagement with a specific focus on the business value SAP brings to our customers.
• Engage directly with customers to provide value advisory support, including business case development, financial analysis, and thought leadership. Act as a trusted advisor to drive customer value assurance.
• Lead collaborative customer engagements to assess customers’ strategic objectives, strategize innovation scenarios, recommend key improvement opportunities, execute advanced benchmarking, monitor ROI & TCO analysis and drive the creation of C-level justification for change.
• Provide guidance to customer executives to build and deliver board-level justification documents (case for change) for approval of multi-million transformation projects enabled by our software
• Lead presentations to C-suite and executive customer audiences showcasing deep understanding of customers’ business landscape and how SAP can drive significant value for customers
• Foster strong collaboration between business and IT teams within large enterprise accounts to ensure alignment on strategic goals. Utilize value enablement frameworks to standardize best practices across regions.
• Leverage industry-specific insights to understand complex value chains and end-to-end business processes across the Utilities and O&G industries, creating value proposals that maximize customer value delivery.
• Establish baseline value driver metrics, track the realization of value post-deployment, and continuously optimize value attainment through ongoing performance assessments.
• Guide partners to use SAP value tools to build the case-for-change enabled by SAP solutions
• Collaborate with cross-functional and cross-geo teams in complex matrix structures to ensure holistic value delivery to customers.
• Grow the Value Advisory practice by improving on current practices and adding to it, ensuring the continuous enhancement and expansion of the consultancy’s value advisory capabilities.
• Lead strategic account planning sessions with customers, facilitate customer visioning workshops, and lead delivery of value focused engagements. In focused industry segments.

WHAT YOU BRING

• 10-15 years of professional experience in Sales/Consulting/Industry/Line of Business, with at least 5 years in strategy/management consulting or past value advisory experience
• Proven track record in value selling methodology & processes, business case creation, financial analysis, valuation techniques and investment analysis

• SAP portfolio knowledge and 5-7 years prior relevant Utilities and O&G industries experience is required.
• Strong presence in customer-facing roles, including managing business and IT alignment, executive interview techniques, and design and facilitation of executive workshops

• Possess a strong executive presence
• Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal (both internally and externally)

• Experience in diverse technology landscape and process/technology integration issues

• Must be a creative storyteller
• High Analytical and Problem-Solving Skills
• Teamwork, Flexibility and Proactivity
• Excellent Oral and Written Communication Skills

• Fluency in English and Spanish is required, any other language an asset.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPENTENCIES

Bachelor’s degree (or equivalent) required, MBA or equivalent Master’s degree from accredited university preferre

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

All internals must have Manager’s approval to transfer.

The Senior Information Security Compliance Analyst ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives for information security topics. As an expert you will provide subject matter expertise on security and risk management disciplines to identify, assess, respond, monitor, and report on risks. You will also ensure adherence to compliance by advising the implemention, and socializing policies, procedures, and standards to govern the protection of corporate infrastructure and applications.

Core tasks:

• Develops, evaluates and implements governance, risk and compliance processes and programs to mitigate cybersecurity risk and ensure protection of company and allied assets and information.
• Researches and interprets current and pending laws and regulations, industry standards and customer and vendor contracts to understand and communicate compliance requirements.
• Consults with business and technical leadership to ensure that data, processes and technology are designed for data protection and compliance.
• Conducts and/or oversees information security risk assessments and compliance audits.
• Monitors investigations and documentation of cybersecurity compliance issues and incidents.
• Reviews information security risk findings and non-compliance with business leaders and proposes solutions to mitigate risks.
• Establishes IT security audit procedures relevant to Information Security Standards and international data privacy laws.
• Evaluates and tests the design and operating effectiveness of IT security controls.
• Maintains compliance of internal IT security controls by meeting internal and external information security requirements.

Responsibilities:

• Support leadership on the development and implementation of security, compliance, and risk management strategy and operating priorities.
• Implement existing and new compliance requirements; facilitate policy compliance exceptions, as needed.
• Analyze risk events to capture their impact and the risk they present to business operations until mitigated.
• Develop program performance indicators and metrics pertaining to risk and compliance; report performance to leadership against established metrics.
• Provide subject matter expertise to business and IT stakeholders to assess project risks and controls.
• Develop/update third party risk assessments to ensure compliance to required standards.
• Enhance internal audit functions to increase process efficiency.
• Works in a fast-paced environment with managing several projects.
• Track risk response action plans to completion.
• Perform business impact analysis and develop/maintain risk register.
• Develop and present operational risk reports to leadership, including quantification of security risks to draw an informed decision towards determining expected financial loss exposure.
• Conceive and roll out applicable communication and training packages to business and technology stakeholders.
• Stay abreast on emerging regulatory updates, technological trends, and changing threat landscape to inform new policies and standards.

Education and Experience:

• Bachelor's Degree or equivalent combined experience
• 10+ years of professional experience in Security/Compliance
• Knowledge of managing security tools (Nessus, Splunk, Container Scanning tools)
• Knowledge of various Risk Management Frameworks
• Knowledge of cloud hyperscalers (AWS, Google, and Azure)
• Experience of vulnerability management programs

We win with inclusion

Washington DC

What You'll Do

As Development Expert, you will

· Understand current and target technical strategy, product roadmaps and deliver solutions that are in-line with them

· Collaborate with Senior and Success Factors Central Architects to architect and design solutions that meet functional and non-functional requirements (with emphasis on security, scalability, and maintainability)

· Coach team members to become proficient in development & quality processes, and technologies used in the team, thereby increasing expertise and productivity

· Continuously improve designs and implementations along with contributing significantly to the technical road map

· Trouble shoot critical production issue

What You Bring

o About 12-15 years’ work experience in building highly scalable enterprise cloud products

o Bachelor’s in computer science engineering or Technology (BE/BTech) or allied branches

o Fundamentally strong in Computer science concepts – Data structures, Algorithms, Distributed computing

o Must have experience in design and development of highly scalable cloud native applications using Java/JEE, Spring

o Expertise in latest architectures/design concepts like Domain Driven Design, Microservices (monolith to microservices), Event Driven programming (Kafka), CQRS among others.

o Strong in any RDBMS, including SQL performance tuning

o Working knowledge any of the public cloud (preferably Azure)

o Knowledge of containers and CI/CD

o Knowledge of various security standards like OWASP, OAuth, JWT etc

o Agile software development, including code refactoring, modularization, testability (including non-functional requirements) is must

o Must possess service-ownership mindset

As an EOS Execution Service Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

What you bring

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
• Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
• Experience in working with Linux pacemaker environment is added advantage.

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework would be beneficial.
• Strong customer service focus with customer first Mindset.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

カスタマーサクセスマネージャーは、SAPの顧客と連携し、購入済みソリューションおよびサクセスサービスの活用を通じて、価値実現を加速し、ビジネス成果の達成を確実にします。カスタマーサクセスマネージャーは、指定された顧客アカウントに対して、リソースの管理・調整、活動の実行（アカウント戦略の策定、成果達成計画の定義・実行［導入・活用］、アカウント関係管理、課題解決、エスカレーション対応、リード創出によるソリューションやサービスの拡大）を担います。

SAPのファイナンス＆支出管理ソリューション領域は、SAP Cloud ERP、CFOオフィス、調達、Concur、Fieldglass、Tauliaなどの市場をリードする製品群を統合し、Quote-to-Cash、Record-to-Report、Source-to-Payといったプロセス全体をカバーします。CFOの進化するニーズに応えるために設計されており、世界で最も俊敏な企業の財務・業務基盤を支えています。

SAP’s Finance & Spend Management solution area unites market-leading offerings—including SAP Cloud ERP, Office of the CFO, Procurement, Concur, Fieldglass, and Taulia—to deliver end-to-end capabilities across Quote-to-Cash, Record-to-Report, and Source-to-Pay processes. Purpose-built to serve the evolving needs of CFOs, this portfolio powers the financial and operational backbone of the world’s most agile enterprises.

• 顧客と積極的に関わり、SAPソリューションによる生涯価値と成功を実現します。この役割は、価値実現を加速し、重要な活動を調整し、顧客満足度と成長を促進し、解約リスクを最小化します。
• 顧客成果を推進するアカウント戦略・活用計画を策定・実行し、サブスクリプションの更新につなげます。
• 財務・調達分野の顧客経営層と信頼関係を築き、信頼されるアドバイザーとなります。
• データやツールを活用し、顧客のビジネス目標に基づく採用・活用活動を管理します（リレーションシップ評価、成果達成計画など）。
• 顧客アカウントの主要なエスカレーション窓口として対応します。
• コミュニティ連携や拡張機会の特定を通じて、ライセンスやサービスの拡大による継続的な価値と成長を推進します。

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers in finance and procurement domains
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services

• 営業、プリセールス、サービス、ソリューション／プロダクトマネジメントで8年以上の経験
• クラウドソフトウェアソリューションおよび提供モデル（特にファイナンス・支出管理ソリューション）で10年以上の経験
• 財務・調達分野の経営層との関係構築力・エグゼクティブプレゼンス
• ファイナンス・支出管理のビジネスモデル、戦略、業務プロセスの知識・経験が望ましい
• 顧客の課題に対する対応力、経営層との課題ディスカッション経験
• 商談・契約支援スキル
• 関係構築志向、優れたコミュニケーション能力（口頭・非言語）
• サブスクリプションまたは永続ライセンス型ファイナンス・支出管理ソリューションの更新・拡張・アップセル経験
• 顧客状況に応じたリスク軽減戦略の適用能力
• 学士号または同等の資格必須、MBAまたは関連する修士号が望ましい
• 日本語ネイティブまたはそれに準ずるレベル、ビジネスレベルの英語力

• 8+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
• 10+ years’ experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions
• Strong executive presence and relationship building skills, particularly with finance and procurement leaders
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
• Proven ability to handle difficult customer situations and discuss challenges with customer executives
• Commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
• Ability to apply risk-mitigation strategies to customer situations
• Bachelor's degree or equivalent required
• MBA or related post-Bachelor qualification is preferred
• Native or near-native fluency in Japanese and business-level English

プロフェッショナルスキル

• ビジネス感覚
• 複雑な問題解決
• 効果的なコミュニケーション
• 顧客志向
• 信頼構築
• 影響力

一般スキル

• 主要業績指標（ KPI ）
• 人工知能（ AI ）
• SaaS （ソフトウェア・アズ・ア・サービス）
• 技術革新
• SAP クラウドスイートポートフォリオ
• クラウド ERP

ロール固有スキル

• カスタマーバリュージャーニー整合
• アカウントガバナンス
• アカウント戦略
• カスタマーサクセスマネジメント
• 顧客維持
• ソリューション導入戦略
• 顧客拡大
• 関係構築
• 技術ソリューション導入
• 異議対応
• ファイナンス・支出管理領域の専門性
• 調達プロセス最適化

Professional Skills

• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• Cloud ERP

Role Specific Skills

• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Solution Adoption Strategy
• Customer Expansion
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections
• Finance and Spend Management Domain Expertise
• Procurement Process Optimization

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Primary Responsibilities:

• Provide end-to-end technical support and operational ownership for the Ariba product suite within a Unix-based environment
• Collaborate closely with engineering subject matter experts and cross-functional teams to troubleshoot issues, optimize performance, and support ongoing initiatives
• Automate manual and repetitive operational tasks to enhance system efficiency, reduce errors, and scale key processes
• Lead and contribute to complex projects involving multiple teams, ensuring timely delivery and technical excellence
• Monitor and analyze application performance using tools such as Datadog, Dynatrace, and Splunk to ensure system reliability and user experience
• Provision and manage public cloud infrastructure, with a focus on GCP (preferred) or AWS, using infrastructure-as-code best practices
• Leverage cloud provisioning tools like Terraform for scalable and consistent environment deployment
• Work with CI/CD and DevOps toolchains including Jenkins, Artifactory, Docker, and Vault to support build, deployment, and configuration workflows
• Assist with Kubernetes-based deployments and container orchestration at a basic level
• Provide basic support for SAP HANA database administration in coordination with database teams
• Proactively contribute to improving system observability, operational resilience, and technical documentation

Minimum Qualifications

• Strong experience working in a Unix/Linux environment
• Experience of hands-on Java web application development experience
• Strong understanding of operating system internals, file system structures, and machine-level operations
• Experience working in a 24x7 enterprise production environment
• Proven experience provisioning and managing public cloud environments, preferably Google Cloud Platform (GCP)
• Hands-on experience with infrastructure-as-code tools, preferably Terraform
• Familiarity with CI/CD and DevOps tools such as Jenkins, Artifactory, Docker, and Vault
• Basic knowledge of SAP HANA database administration
• Demonstrated ability to thrive in a fast-paced, dynamic environment with mature development and operational practices
• Excellent interpersonal, analytical, and communication skills
• Highly reliable and dependable, with the ability to multitask and manage responsibilities across various technical areas
• Bachelor’s degree in Computer Science, Management Information Systems, or related field (or equivalent experience

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What you’ll do

As a
RISE Enterprise Architect,you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:

• Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
• Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s cloud qualities.
• Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
• Support adoption, identifying and mitigating technical adoption risks.
• Enhance impact on customer’s business goals by driving value realization through solution adoption and consumption of capabilities
• Bundle customer expectations and align business goals in a tangible enterprise level success plan to monitor and validate KPIs & value drivers to enable value-driven business transformation with value framework
• Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
• Through governance, involve and engage relevant stakeholders within and outside the customer organization to enhance value realization, establish a common perspective on customer business goals and value drivers across solution areas to provide customer context to all teams, enhancing customer proximity and experience.
• Align customers and partners with SAP’s Clean Core strategy, accelerate BTP adoption and promote SAP best practices.

Transformation, Architectural & Solution Skills

• Experience delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap.
• In-depth knowledge of the SAP Solution Portfolio and Enterprise Architecture Framework (North Star).
• Experience with Business Technology Platform components (application development, automation, data and analytics, integration, AI) and practical experience with S/4HANA applications.
• Strong understanding of Cloud & Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM.
• Knowledge of SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.
• Expertise in SAP Integration and Extensibility Advisory Methodologies.
• Understanding of SAP’s value framework, value drivers and business case creation with e.g. VLM (SAP value lifecycle manager)

Must-Have Requirements

• 10+ years’ experience in customer facing roles
• Experience in supporting the customer in complex digital transformation journeys in delivery roles such as project manager, IT architect, functional consultant, application expert, process expert, etc.
• Knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services such as application development, automation, data and analytics, integration, and AI capabilities.
• Proficiency in Clean Core principles.
• S/4HANA technical or/and SAP S/4HANA application/functional knowledge/experience.
• Excellent communication, influencing, and negotiation skills (in English) at the senior management and C-levels, both within an IT team and across business functions.
• Mindset for Strategic Thinking, Continuous Learning, and Business Acumen.

Nice-to-Have Requirements

• Knowledge of on-premise and corresponding SAP cloud solutions.
• Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus.

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