

Job Overview:
Responsibilities:
Qualifications and skills:
We win with inclusion
Seattle
Bellevue
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Our EMEA Core Team provides support to the sales teams in the wider Deal Execution process for services deals throughout Europe with the following three main areas/tasks:
SKILLS REQUIRED
EXPERIENCE REQUIRED
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Job Segment:ERP, Compliance, Sales Operations, Cloud, Sales Support, Technology, Legal, Sales
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About the role
As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported and achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.
Who you are
As a Client Success Manager, you will look forward to:
Preferred Skillset:
Get to know us
We live by our values and are committed to demonstrating them:
Successful candidates might be required to undergo a background verification with an external vendor.
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Responsibilities
Role Requirements
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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Key Responsibilities
The in-country Corporate & Partner Driven Lead manages a world class direct and indirect team, oversees the end-to-end customer value lifecycle and focuses on the holistic health of out-quarter business.
Programs and Portfolio Management:
As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part of by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers.
Experience & Language Requirements
We win with inclusion
Successful candidates might be required to undergo a background verification with an external vendor.
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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Specialist Customer Success Manager (SCSM) works directly with some of our biggest and most strategic Supply Chain Management (SCM) customers to guide them through their journey with our solutions. The SCSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the SCM solutions portfolio. The SCSM achieves this by building strong relationships with some of our largest strategic customers and helping them maximize the value of their partnership with SAP. He/Sheshould become the SCM Strategic Advisor for the customer leading creation of the long-term vision and roadmap for success for the customer and SAP.
He/She oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The SCSM is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.
The SCSM maintains and leads a working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).
Territory Management
Creates and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
Leverages system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
Develops and implements account strategies and implementation plans for emerging and renewal customers Responsible for developing long term success plans and roadmaps that lead to continued adoption, consumption, and expansion within the SCM solution portfolio.
Build Account Relationships
Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers
Nurture References
Drives customer references; pushes for reference stories across accounts
Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account
Drive Value Realization
etc.
The SCM delivers Preferred Success Service for Value Realization.
Manage Retention
Manages the renewal processes through qualification, needs analysis, commercial negotiation and close
.
The SCSM is accountable for engagement with the customer, account team and other commercial stakeholders.
Upselling/Cross-selling
Provide sales teams with information about potential opportunity for license sales within and outside of the SCM portfolio
What you bring
5+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
10+ years’ experience in Supply Chain Management (either in Planning, Execution, Logistics, Assets or Manufacturing) is required
Project management experience, including business process transformation and re-engineering
Experience managing complex customer engagements
Customer relationship management, sales, and sales team expertise in license or services domain
Commercial experience, incl. developing account management plans and contract negotiations
Line of Business experience in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management
Multilingual capability is an advantage depending upon region (minimum is locallanguage(Japanese) + English)
Bachelor equivalent: Required
MBA or related post-Bachelor qualification is preferred
Travel expectation is up to 40% of time on-site with customers
Knowledge of English language spoken and written is required
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431488 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment:Supply Chain, Logistics, Supply Chain Manager, Cloud, Supply, Operations, Technology
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What you'll do
Tasks would focus on outside-in analysis with regards to industry partnerships.
What you bring
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
משרות נוספות שיכולות לעניין אותך

Job Overview:
Responsibilities:
Qualifications and skills:
We win with inclusion
Seattle
Bellevue
משרות נוספות שיכולות לעניין אותך