דרושים Head Ai - Anz Customer Advisory ב-Sap ב-גרמניה

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
  

Solution areas focus:

Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. (Accounting, finance, quote-to-cash, procurement, supplier managemer)

What You Bring

• 2 - 3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Spanish to effectively engage with our global and local network

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the

planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process

The role:

You'll be immersed in an environment that fosters innovation, with abundant opportunities for personal growth and continuous learning.

What you’ll do

• Code, either in Java, Python or Typescript
• Learn and develop your AI knowledge
• Learn new technologies, help the team adopt state of the art technologies and innovate
• Provide inputs and knowledge on the best way forward to build our AI solutions
• Be part of the team: party up with a highly skilled engineer team and work/learn with some of the best engineers in the software industry
• Be part of AI innovation at SAP, where we build the vision for the next generation of SAP products

What you’ll bring

• Love for software development and learning
• Deep software development experience, with main focus in at least one of the following: Java, Python or Typescript
• Ideally we are looking for someone with already some AI knowledge, but most importantly a motivation to learn the topic and become an expert
• Experience building scalable and resilient distributed systems using cloud technologies such as SAP BTP, AWS, Azure, or GCP
• Proficiency with modern web APIs and data serialization formats, including RESTful API design, oData or GraphQL
• Ability to speak and write English fluently is mandatory

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What You’ll Do

As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.
• Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.

Account Executive (AE), Solution Sales Executive (SSE)

What You Bring

• 2–3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.
• Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
  

CSM focus areas

SAP Finance & Spend Management (F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

What You Bring:

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Spanish to effectively engage with our global and local network
  

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Supply Chain Manager, Logistics, ERP, Supply Chain, Payroll, Operations, Technology, Finance

About the role

As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported and achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.

Who you are

As a Client Success Manager, you will look forward to:

• Building a territory plan to proactively engage clients throughout their lifecycle
• Developing strong relationships with each client using virtual meetings
• Achieving account retention and revenue goals on a quarterly basis
• Serving our clients and internal resources with integrity
• Developing the ability to speak to industry best practices and SAP Concur products
• Working in partnership with our Sales teams to identify sales opportunities
• Contributing to process development and organizational growth projects
• Opportunities for training in role as well as career development

Preferred Skillset:

• Track record of exceeding targets
• Capable of leading and influencing client meetings
• Asks thought-provoking questions
• Ability to successfully manage internal and cross-functional relationships
• Highly organized and able to manage many activities and deadlines
• Willingness to adapt to change
• Thrive in an entrepreneurial and evolving environment

Get to know us

We live by our values and are committed to demonstrating them:

• Values Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves and acknowledging that diverse perspectives and experiences drive our success.
• Invests in Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, while making it a priority to find ways to work better together and maintain trusting relationships.
• Displays Passion - for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.
• Builds and honors Trust – by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.
• Makes a Difference – A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.
• Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Is flexible in one’s approach and comfortable with change Maintains composure and focus under pressure and takes a disciplined approach to clear objectives.
• Demonstrates Empathy – seeks to understand and recognize another person’s reality, aiming to understand their feelings and perspectives, and using that understanding to guide subsequent actions.
• Prioritizes Integrity – Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behaviour regardless of obstacles

Successful candidates might be required to undergo a background verification with an external vendor.

EXPECTATIONS AND TASKS

• Regional Sales Leadership : Lead and manage all CX sales activities across the region. Define and execute a regionally tailored go-to-market strategy that addresses varied customer needs and market maturity levels.
• Growth Acceleration : Drive aggressive growth in cloud subscription revenue, services, and customer base by leveraging SAP’s CX portfolio. Build an integrated and scalable sales strategy across cloud, hybrid, and partner-led models.
• Localization & Adaptation : Adapt global CX programs to regional realities—navigating diverse regulatory, technological, and economic environments—and ensure localization of solutions where necessary to support industries such as public sector, retail, energy, and telco.
• Partner Ecosystem Expansion : Strengthen and expand a high-performing partner ecosystem across the region, particularly in countries where SAP does not maintain a direct presence. Ensure strong collaboration and enablement strategies with local and regional partners.
• Talent Development : Attract, mentor, and develop a diverse and culturally attuned sales leadership bench across the region. Build succession plans and elevate local talent through coaching and structured growth paths.
• Customer Engagement : Serve as an executive sponsor to strategic regional customers. Build and maintain strong C-level relationships across both mature and emerging markets.
• Forecasting & Execution Excellence : Own and drive regional pipeline health, forecast accuracy, and sales execution excellence. Ensure disciplined opportunity management, predictable revenue generation, and strong governance processes.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Core Competencies Required:

• Strategic Execution : Proven ability to define strategy and execute at pace, with consistent performance against revenue and growth objectives in complex, multi-country markets.
• Cultural Dexterity & Regional Acumen : Deep understanding of the market landscape—including business culture, buying behaviors, and regional challenges. Experience navigating both high-growth and frontier markets.
• Influence & Collaboration : Strong ability to influence internally and externally, aligning with regional development, marketing, and partner teams. Adept at managing matrixed organizations and complex stakeholder ecosystems.
• Team Leadership : Track record of building diverse and inclusive teams across geographies. Proven ability to inspire, retain, and elevate sales professionals across varied cultural and market contexts.
• Customer Obsession : Strong customer orientation with a demonstrated history of creating customer value, solving complex challenges, and delivering measurable business outcomes through digital transformation.
• Solution Expertise : Deep familiarity with CX solutions (e.g., CRM, customer data platforms, marketing automation, service, and commerce technologies), preferably within SAP or similar enterprise platforms.

WORK EXPERIENCE

• 15+ years in enterprise software or technology services, with 5+ years leading large regional sales teams.
• Demonstrated success growing market share and revenue across diverse, high-growth, and emerging markets , particularly in the Middle East and Africa.
• Proven track record of building and executing a hybrid go-to-market model , including direct sales, partner-led approaches, and cloud-centric business models.
• Experience in multinational and multicultural environments , preferably within global technology vendors.
• Evidence of transformational leadership , including scaling teams, turning around underperforming markets, or establishing operations in greenfield countries.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.