דרושים Customer Success Partner Advisor-preferred Vcsp-dl ב-Sap ב-סין

What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process

T3 (Senior)

​Accountability

• Responsible for delivery of outcome of assigned projects or areas of responsibility
• Internally recognized senior on complex technical and business matters
• Works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• Collaborates in devising long-term concepts
• May include team lead or supervisory responsibilities

Complexity

• Contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• Works independently on topics while setting priorities having sole responsibility
• Provides regular project status and updates
• Decisions/solutions can enhance essentially current and future design and strategy
• Enhance complex systems & processes

Experience

• Advanced technical or business skills and special knowledge in one / several areas
• Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• Typically several years experience with increasing amount of responsibility

Communication

• Builds and maintains partnerships with internal and external customers and partners
• Contributes actively to build common ground for cooperation
• Communicates clear and conveying processes & policies in a way that others can understand, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Key Responsibilities & Tasks

Account Team Engagement:

• Engage with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Provide expertise to the account team and to the development of the account strategy.
• Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs on deals and customer engagements.
• Engage customers through impactful storytelling.
• Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.
• Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP's Global Digital Content Factory.

Customer Lifecycle Engagement:

• Effectively transition key details from the customer journey to on-boarding teams / partner / Field Services.
• Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
• Provide expertise through the customers' successful deployments and realization of value, as required.
• Build knowledge across the customer lifecycle.
• Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Key Responsibilities:

1. Strategic Planning & Execution:

· Support annual and quarterly business planning and sales target alignment with corporate objectives.

· Partner with Sales Leadership to define, monitor, and refine strategies, sales models, and operational initiatives that drive efficiency and performance.

· Lead and manage operational initiatives that enable business growth and enhance sales effectiveness across regions and segments.

2. Insights, Performance & Coverage:

· Provide actionable insights through analysis of business area performance, identifying trends, anomalies, and best practices.

· Develop and maintain dashboards, reports, and KPIs to enable fact-based decision-making.

· Support forecasting, pipeline management, and deal execution processes to improve visibility into key sales metrics.

· Enable rhythm-of-business cadences, including board and management reviews, ensuring timely and accurate data delivery.

3. Reviews, Narratives & Stakeholder Enablement:

· Partner with business area leads to prepare executive reviews, board presentations, and regional updates.

· Support the creation of narratives that contextualize performance metrics and highlight opportunities for growth.

· Facilitate engagement and enablement through sharing best practices, tools, and lessons learned across global and regional teams.

4. Taxonomy, Route-to-Market & Benchmarking:

· Evaluate sub-segment performance and route-to-market effectiveness, leveraging analytics to identify market penetration opportunities and competitive differentiation.

· Partner with marketing and sales teams to optimize channel strategies, improve coverage, and scale programs efficiently.

5. Programs, Projects & Initiatives Management:

· Plan, oversee, and execute strategic projects, programs, and initiatives across the business area, ensuring alignment with global objectives.

· Coordinate vendor tasks and deliverables when applicable, ensuring quality, timelines, and value creation.

· Drive adoption of initiatives and ensure alignment across cross-functional and regional teams.

6. Process Excellence & Operational Standardization:

· Conceptualize and implement operational processes, ensuring feasibility and scalability across the global cloud business area.

· Drive process simplification, automation, and adoption of standardized tools to enhance productivity, compliance, and real-time insights.

· Establish best practices for demand management, revenue programs, and sales coverage.

7. Stakeholder & Change Management:

· Act as a trusted advisor to global sales and functional leaders, enabling them to leverage operational insights for strategic decisions.

· Serve as the liaison between sales teams and operational functions, ensuring alignment across regions and business units.

· Support change management initiatives by driving adoption of new tools, processes, and methodologies.

Skills & Experience Required:

· Bachelor’s or Master’s degree in Business, Finance, Operations, or related field.

· 12+ years in sales operations, revenue operations, or business transformation within a global software or cloud environment.

· Strong analytical skills, including proficiency in data visualization, reporting tools, and performance metrics.

· Experience in strategic planning, process optimization, and leading operational initiatives.

· Excellent communication and stakeholder management skills, with demonstrated ability to influence senior leadership.

· Experience with CRM systems, sales automation tools, and ERP platforms.

· Ability to operate in a fast-paced, matrixed global organization with a balance of strategic thinking and hands-on execution.

· Familiarity with sales methodologies, forecasting, and revenue optimization strategies.

Success Metrics:

· Improved business area sales outcomes and operational efficiency.

· Increased accuracy of sales forecasting and performance tracking.

· Adoption and consistent execution of standardized processes and tools.

· Enhanced cross-functional collaboration between sales, finance, and operations teams.

· Effective execution of strategic initiatives contributing to revenue growth and customer value.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Operations Manager, Cloud, Sales Operations, Compliance, ERP, Operations, Technology, Sales, Legal

What You’ll Do

As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.
• Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.

Sales roles in scope: Solution Sales Executive (SSE)

SSE focus areas:

• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

• 2–3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.
• Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Key responsibilities include:

As the owner of one or more strategic topics (e.g. Business AI, Business Value North Star), the person will ensure ongoing success by doing the following:

• Orchestrate and directly contribute to the design, creation, delivery and continuous evolution of value-based methodologies, tools and content pertaining to those topic

• Foster the exchange of insights and best practices within Value Advisory through relevant forums (e.g. Best Practice sharing calls)
• Orchestrate and deliver enablement to Value Advisors, SAP employees (e.g. Customer Success, CS&D) and Partners
• Be the go-to person for support requests from the field
• Manage stakeholder engagement and cross-functional collaboration with other teams
• Perform project management and management reporting

As a partner to one or more regional VA teams, the person will support field VAs by doing the following:

• Work with GVA management to partner with, guide, and support relevant regional Value Advisory heads to raise excellence, speed, and adoption across value related topics
• Help drive the evolution and execution of SAP’s Value Strategy at a regional level
• Support customer engagements end-to-end across the customer lifetime through a collaborative hands-on approach with the local teams, especially on leading-edge topics and where complex problem-solving is required
• Continuously foster excellence and raise standards (e.g. quality of deliverables) through coaching and collaboration with local VAs, including by driving the delivery and utilization of value content and thought leadership

YOUR PROFILE

• Several years of experience in Strategy or Management Consulting with leading international firms, software Value Advisory and/or relevant industry positions
• Advanced knowledge of Value Management discipline and methodology across the customer journey, especially business case creation, analysis, and research
• Experience in consultative selling, track record of building and retaining strong customer relationships
• Track record of leading customer engagements, from planning to resource orchestration and leading workshops
• Ability to engage customer stakeholders across various levels, up to C-suite, through effective presentation and communication skills
• Expertise in industry / line of business and ability to apply knowledge of relevant SAP products to customer engagement

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Senior Solution Sales Executive

Responsible for selling a specific set of SAP Customer Experience products and solutions and certain related partner solution(s), typically within a line of business or buying center (CRO/CMO/CSO). Responsible for building and maintaining relationships with SAP's customers, prospective customers, partners -- and for maintaining customer satisfaction. Identifies opportunities and generates demand where SAP’s capabilities in the respective set of SAP Customer Experience products/solutions addresses a customer's business need. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customer's ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers' requirements' specification.

Accountability

• responsible for delivery of outcome of assigned Territory/Oppotunities or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country Territory/Oppotunities)
• works independently on topics while setting priorities having sole responsibility
• provides regular Territory/Oppotunities status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas. (especially business knowledge for Sales/Marketing/e-Commerce/Service).
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• experience for customer executive communication and building relationship with them.
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Role Purpose

To drive cloud revenue growth by aligning customer needs with SAP Customer Experience solutions, providing domain expertise, and articulating value to achieve customer outcomes. The role supports renewals and expansions, fostering long-term customer relationships and successful solution adoption.

Key Responsibilities

include but not limited to:

• Understand customer business goals and desired outcomes, aligning solutions to customer needs
• Partner with account owners and involved Partners to position value through solution-specific sales motions
• Build a healthy pipeline aligned with customer needs, leveraging Partners to drive booking, retention, and expansion
• Orchestrate and bring domain expertise to support key sales motions, aligning customer expectations between license sales and Partner services
• Articulate the expected value to customers, securing paths to future success and ensuring ongoing success to realize customer lifetime value.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.