דרושים Senior Services Account Executive - Canberra ב-Sap ב-אוסטרליה

Purpose and Objective

What you'll do -

As an IT Technology Consultant, you will be responsible for:

· Handling Incidents, Alerts, and Service Requests

· Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

· Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs

· Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems

· Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business

· Managing daily operations ensuring high availability

· Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the

· Coordination with international teams in global projects / crisis handling / de-escalation initiatives

· While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end

What you bring -

· BE / BTech / MCA from a reputable institute

· 1 to 3 years of work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)

· Working knowledge on Business Object Products (BOBI, BODS etc)

· Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.

· Basic knowledge of Network and Storage

· Experience working in an international environment, being able to work effectively with international and virtual teams

· Capable in technical documentation and creation of knowledge-based assets (KBAs)

· Ability to continuously acquire new knowledge proactively and independently

· Analytical and solution-oriented thinking

· Exposure to ITIL framework

· Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

· Exposure to network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix

· Basic understanding of NFS, BlockDevice, Raid concepts

· Scripting experience - Any of Shell, Perl, Python, Go, or similar

· Working experience in Virtualization (XEN, VMware)

· Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)

· Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

WHAT YOU GET FROM US

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you will do

As Senior DevOps Engineer you will be responsible for:

• Deployment, upgrade and lifecycle management of the cloud infrastructure and hosted SAP products.
• Creating scripts and assisting with automated deployment processes.
• Desig and deploy key SaaS Applications and Management elments.
• Setup and configuration of tools to monitor the applications, security, and auditing
• Provide extensive troubleshooting and technical expertise in identifying issues that impact service delivery.
• Provide comprehensive troubleshooting and recommend fixes for application issues, including batch jobs, data store, application functionality, management layers, and load balancing.
• Scheduling , planning, and implementing new systems.
• Operational support as application SME for 24*7 systems, including on-call rotation duties

What you bring

• 5+ years of experience with implementing or supporting technical infrastructure on Cloud at a corporate level or business application operations background.
• Experience with delivering products on AWS, Azure, and/or GCP is a plus.
• Working knowledge of Ansible, Terraform, CI/CD tools and GIT.
• Working knowledge of implementing and managing Kubernetes environments is a plus.
• Working knowledge of Directory services.
• Strong analytical research and problem-solving skills
• Strong communication and interpersonal skill
• Have can-do attitude and strong sense of ownsership end-to-end
• Provide support for troubleshooting and system performance initiatives
• Willingness to Support Om-call rotation schedule for planned maintenance which may include weekend or

Desired Qualification:

• Experience with AWS Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
• Thorough understanding of infrastructure firewalls, load balancers, storage, monitoring. security, IAM etc. and have experience with orchestration to operate a cloud solution.

What is SAP Sovereign Cloud Services Australia Delivery?

• Is a cloud offering designed to deliver SAP Intelligent Enterprise cloud solutions within the sovereign boundary of Australia.
• Aligns to the Australia / New Zealand Public Sector and Critical Infrastructure requirements.
• Adheres to the information security protection requirements consistent with the PSPF and ISM controls for PROTECTED information.

Must hold an Australian Government Security Clearance.

EXPECTATIONS AND TASKS

• Directly interact with customers and prospects to position the value of SAP's Solutions and Services as supported by ROI, business case development, references, and supporting analyst data.
• Work effectively with the Cloud Lead HCM and Business Networks in BeLux to develop and execute programs to drive the sustainability pipeline
• Educate the Large Enterprise Account Executive and regional Virtual Account Team (VAT) about the sustainability solution set and its importance
• Uncover and run sales cycles on sustainability-based opportunities as directed by the Sales Leadership
• Support Account Executives in establishing, developing, and expanding market share and attaining revenue within named verticals
• Lead various sales objectives related to leveraging existing installations of Successfactors HCM suite of applications and by identifying new business opportunities within named customers
• Develop best practices by securing repeatable and expansive opportunities across Named Accounts
• Play a lead role in developing, within established customers of SAP, the go-to-market and sales plan associated with sustainability solutions
• Play a lead role in identification and development of net new accounts for sustainability solutions
• Work with the Sales leadership team to determine the target ratio for developing net new revenue opportunities among inside accounts.

QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's Degree or higher strongly preferred
• Strong personal interest in sustainability topics and HR solutions
• In-depth knowledge and understanding of the focus sector/industry, including business drivers as well as a current contact network in BeLux
• Highest level of professional courtesy, mutual respect, and ethics
• High standard of excellence, professionalism, and role model behavior
• Interaction with senior executives across multiple industries
• Strong C-level/board level communication and presentation skills
• Familiarity with consultative selling methodologies
• Self-starter attitude with the ability to work in a dynamic environment
• Fluency in both English, Dutch and/or French

WORK EXPERIENCE

• 3-5+ years’ software sales experience, but with a minimum of 3 years of experience in selling HCM Cloud applications is preferred. As an alternative you may have 5+ years of pure HR / HR Management experience
• Experience working the full cycle of complex sales and presenting to multiple levels within clients
• Consistent over-quota performance and top tier company ranking
• Consistent and high income track record of above OTE achievement.
• Stability: proven history of being a top performer in a company for multiple years runnin

This role is based in Brussels because of customer proximity requirements and we can only consider candidates which will not require a relocation.

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What you'll do

Responsibilities:
• Drive technical resolution of long running / repititive outages
• Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
• Drive action plans to prevent recurring outages
• Support complex RCAs
• Exceptional RCA request approval.
• Take necessary steps to address the Global escalations.
• Drive internal initiatives or projects or reporting (Delivery KPI, review TSM feedback, GCS collaboration etc).
• Outage and RCA review
• Support leadership team with outage and RCA related info specific to customers and regions

What you bring-

• Validate action plans for long running outages and outages for critical / escalated customers
• Review Find & Fix guides and ensure it remains up to date
• Join bridge calls for long running and critical outages when needed
• Review RCAs for critical / escalated customers
• Facilitate ZOR and CIM lessons learnt meetings
• Supervise and prepare report creation for ZOR and CIM
• Participate in regular regional cadence
• Resolve critical incidents and RCAs
• Ensure standardization of processes followed by CIM and ZOR across regions
• Analyze customer, TSM / CDM feedback and define action plans
• Own continuous improvement framework for Availability Management and drive resolution of impediments by defining suitable countermeasures
• Presentation to senior management on incident trend, analysis and action plan
• Coordination of international teams in global projects / crisis handling / de-escalation initiatives
• The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution and RCA end-to-end and work together with other teams and functions to resolve incident and find root cause.
Experience and Educational Requirements
• SAP Basis / HANA DB expert. Specializes in ABAP, JAVA, Business object and HANA DB.
• Experience in conducting Root Cause Analysis following the 5-Why methodology.
• Experience in a Senior or position in the operational business
• Solid knowledge in IT and solution
• Experience in customer interaction
• Experience in working in a virtual set-up involving teams spread across globally
• Experience in decision making within own area of responsibility / project
• Expert level verbal and written English communication
• Experience of coordination across teams and lines of business to solve problems
• Being data driven and expert level working knowledge on SAP Analytics Cloud Reports and Cloud Reporting
• Experience with Service Now will be an added advantage

Professional Training & Certification
ITIL Foundation Certification, cloud operations / hyperscaler related certification, project management certification will be added advantage

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Job Segment:Cloud, ERP, Embedded, Project Manager, Computer Science, Technology

Important information:

• This is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week.
• Candidates must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support).

What you'll build

As a Product & Engineering Senior Solution Architect in SAP S/4HANA Product Experience - Cloud ERP Product Success, you will drive cloud product adoption and bridge customer needs with sales and product teams. The role centers on managing S/4HANA Public Cloud product experience, aligning business requirements to product capabilities, and supporting rollout of new features.

Your responsibilities:

• Collaborate with customers, Field Sales, Partners, and Product teams across SAP to track engagements and prioritize requests during S/4HANA Cloud implementations in the Americas.
• Support regional teams in implementation projects and manage customer expectations beyond current roadmaps.
• Gather and categorize customer demand for a unified Cloud ERP Product Success approach.
• Feed customer insights into SAP’s Product roadmap and advocate for solution readiness and innovation.
• Test planned and future S/4HANA Cloud functionality and contribute to cross-product deliverables.

Your impact:

• Translating client and market needs into functional specifications.
• Working closely with internal organizations and stakeholders.
• Managing projects under tight deadlines and collaborating with Product Experience units, especially for key accounts and Product Management.

What you bring

• Bachelor’s in Computer Science or Business; MBA/Master’s preferred.
• Customer-facing experience (consulting, solution architecture, support, presales).
• Product definition or collaboration with Product/Development/Solution Management.
• Strong knowledge of SAP S/4HANA Cloud/Public/Private, On-Premise, SAP ERP, and SAP BTP.
• 7+ years professional software development background and relevant SAP environment experience, including SAP extensibility and integrations.
• Subject matter expertise (Finance, Manufacturing, or Analytics) and strong communication skills.
• Preferred Skills:
  • Deep understanding of Cloud/SaaS, ERP processes, and Cloud principles.
  • Expertise in Analytics and iRPA is a plus.
  • Familiarity with Activate Methodology is beneficial.
  • Candidates should align with our vision for digital transformation, possessing analysis, presentation, communication, and networking skills

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Solution Architect, Cloud, Supply Chain Manager, Architecture, Senior Product Manager, Technology, Operations, Engineering