דרושים Accounting Intern ב-Samsung ב-Croatia, City Of Zagreb

Call Center & VOC management

• Contact center performance supervision
  • monitor and control contact center performance
  • report for contact center performance

• Consumer support
  • VOC response
  • consumer complaints and inquiries
  • consumer satisfaction measuring and follow up action

Marketing and Sales tasks

• Customer retention program
• ECO service support

Digital service

• Support contents management
• Community management

• To support direct supervisor upon whose request performs all other task

Skills and Qualifications

• University graduate or last year of studies with ability to work full time
• Fluent in English, both written and spoken and local language
• Advanced user of MS Office (Word, Excel, PowerPoint)
• Very good knowledge and understanding of systems and processes
• Excellent organization, co-ordination, and time-management skills
• Analytical and strategic thinking, problem solving attitude
• Strong creative sensibility and motivated by new challenges
• Highly customer oriented with strong communication skills
• Good team player and relationship building skills
• Passionate and high level of responsibility
• Pressure resistant

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Role and Responsibilities

AR & Credit Control

• Communication with customers regarding open items status, credit limit status, closing proposition, needed payments and all other requests

• Clearing of customer account

• Preparing and clearing compensations with customers

• AR reconciliation with customers

• Credit block release – calculation of free limit and manual releasing of sales orders on daily basic due to cut off

• Coordination between sales, finance and logistic team in order to provide planned deliveries

AP & General Accounting

• an active role in accounting processes with the aim of more efficient data processing and compliance with all internal procedures (bank statements, travel orders, incoming invoice, reimbursement of operating expenses)

• control of the correctness of the received documentation

• posting of physical movements of stocks of raw materials and samples

• accounting and inventory control

• continuous communication with external partners

• verification of data transfer from IT systems (SAP vs SYN)

• participation in implementation and working in new software solutions (GTNE, Concur, MyFinance)

Skills and Qualifications

• University degree or last year of studies (preferably Economics)

• Fluency in English

• Knowledge of MS office ( Excel , PowerPoint, Word)

• Highly organized, with the ability to work on multiple projects at once

. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click :