דרושים Technical Program Manager - Google Cloud Platform ב-Salesforce ב-United States, Bellevue

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• Develop and execute audit strategies to ensure compliance with global standards and regulatory requirements.

• Lead and execute the internal controls testing program focused on Salesforce environments, ensuring alignment with SOX, ISO 27001, SOC 1/2, and other regulatory frameworks.

• Partner directly with Salesforce compliance engineering and platform teams to understand technical processes and design effective control testing strategies across multiple domains.

• Collaborate with cross-functional partners to operationalize audit recommendations and enhance compliance posture.

• Develop and maintain robust playbooks and control documentation for critical Salesforce processes that serve as the foundation for assessments and audits.

• Identify opportunities to streamline and automate testing procedures, driving operational efficiency and continuous improvement.

• Provide timely and actionable reporting to leadership, highlighting testing results, emerging risks, control gaps, and trends across the Salesforce ecosystem.
  

• 6+ years of experience in IT audit or internal controls, managing global compliance assessments in a complex environment with a strong focus on cloud/SaaS platforms.

• Prior experience in a compliance and regulatory environment related to security and privacy including security compliance standards across industries and geographies such as ISO 27001, SOC, HIPAA, PCI, HITRUST, and FedRAMP, etc.

• Strong program and stakeholder management experience, including cross-functional leadership in a highly collaborative environment.

• Experience with compliance tooling, control testing automation, or audit workflow platforms and processes

• Technical knowledge and understanding of different hyperscaler environments such as AWS.
  

Required Qualifications

• Strong Analytical and problem solving skills with the ability to assess risks and recommend solutions.

• Detail oriented with strong organizational and documentation skills.

• Ability to solve unique, complex and often ambiguous problems with broad impact on the business

• Conceptual and innovative thinking to develop and implement solutions

• Ability to work independently and collaboratively in a fast paced regulatory environment.

• Identify risk in processes and environments, and strategies to mitigate the risk.

Preferred Qualifications:

• Certifications (CRISC, CISSP, CCIE, CISM, CISA, CCSK) are a plus

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As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

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Responsibilities:

• The ideal candidate will lead and inspire a team within Security Infrastructure Identity and Access [IAM]. Deliver Security services, drive change, think independently, communicate clearly, and provide recommendations for process, service and automation initiatives on 1P (first party) and Cloud environments.
• Lead development teams in a full-service ownership model following Agile methodologies
• Lead DevOps activities for owned services in a 24/7 runtime environment, including driving investigations to resolve root cause and implement solutions.
• Collaborate with other engineering teams to solve security problems with minimal disruption to other business functions.
• Hire, train and assess the performance of direct reports according to corporate policies and procedures.
• Assist in the growth of employees through mentor, training and career development activities.
• Define goals and timely deliverables for improving any ofprovisioning/deprovisioning,privileged user management, role based access control (RBAC) entitlement, appropriateness of access and/or IAM services that are needed to support our business internally or externally.
• In conjunction with our engineering teams, work with partners & team members to design/architect, test, deploy and operate our IAM stack. You will partner with other business units, to deliver one enterprise identity solution for Salesforce.
• Drive design and implementation of innovative distributed software platforms for continuous assessment of security posture of the code and third-party packages used by Salesforce engineers

Required Skills/Experience:

• 3+ years of experience in managing identity and access management teams.
• Proficiency with IAM tools such as Okta, SailPoint, Azure AD, CyberArk, ForgeRock, etc.
• Strong knowledge of authentication standards (SAML, OIDC, OAuth2).
• Experience with identity lifecycle management and governance frameworks.
• Familiarity with directory services (LDAP, AD), scripting (PowerShell, Python), and APIs.
• Understanding of compliance frameworks (e.g., NIST, ISO 27001).
• Knowledge of automation/scripting languages and CI/CD processes including GoLang, Python (and/or Terraform, Spinnaker, JSON, Puppet).
• Proven experience driving Software Engineering Excellence practices.
• Proven experience in driving engineering excellence, showcasing strategic technical insight and driving technical partnerships
• Experience in consumption of Web Services APIs (JSON / XML, etc.).
• Experience in multi-tiered mission-critical systems, cloud environments (Amazon AWS, Microsoft Azure, GCP)
• Solid experience in a high-availability 24x7x365 environment with highly structured change management
• Strong technical understanding of systems, network, and identity fundamentals.
• Knowledge and experience with Identity and Access Management technologies and concepts.

Desired Skills/Experience:

• Knowledge of classic auth platforms: (Kerberos, LDAP, Radius, Tacacs+, etc.).
• Knowledge of federation platforms/protocols (Oauth, OpenID, SAML, WS-Fed, etc.)
• Working experience withCommercial/enterpriseIAM platforms (Ping Identity, Active Directory, etc.) or Open Source (OpenLDAP, OpenDJ, etc.).
• Experience with cloud scale Identity, Access Management (Single Sign-On/Multi Factor Authentication), Authorization services or design and architecture of IAM services
  *LI-Y

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• Running GTM Programs for Marketing Cloud

  • Establish alignment programs with Sales Operations and Distribution Leaders

  • Drive ongoing collaboration with Product Marketing, Sales Operations, Distribution Leaders, and key partner liaisons for regular Run the Business motions that ensure alignment between Marketing Cloud product and strategy and GTM to maintain pipe generation, ACV growth, customer retention, and product adoption and success

• GTM Strategy & Execution:

  • Run a data driven GTM program that evaluates the evolving market and sales conditions and pro-actively drives decisions in alignment with key stakeholders to keep the business in the best possible position and alignment with distribution needs and execution.

  • Build scalable programs that create up to date and executable sales plays that represent the latest product strategy and position Marketing Cloud for ongoing growth and success

  • Lead the development and implementation of a comprehensive enablement strategy for Marketing Cloud in coordination with Product Marketing.

  • Ensure effective enablement of Solution Engineering, Account Executives, Customer Success, and Partners on Marketing Cloud products, solutions, and value propositions.

• Sales & Partner Support Systems and Programs:

  • Manage and resolve sales escalations efficiently, ensuring timely and effective resolution, including using agents and AI to scale.

  • Develop and implement scaled Solution Engineering (SE) demo and environment programs to support sales efforts that lead Marketing Cloud into a sustainable growth phase and drive convergence to Marketing Cloud Next

  • Establish and optimize deal support processes for front-line sales staff and management.

• Content & Program Development:

  • Create and disseminate roadmap enablement and distribution programs for both internal teams and external partners.

  • Develop and implement Transformation Plan Enablement programs for internal stakeholders and partners, fostering successful adoption and utilization of Marketing Cloud solutions.

  • Work closely with Adoption and Best Practices teams to establish and leverage materials to create Trailhead and Certification programs for Sales and Partners.

• Experience:

  • Proven experience in a senior leadership role within a Go-to-Market (GTM) or sales enablement function, preferably within the cloud software industry.

  • Demonstrated success in driving ACV growth through sales and partner programs.

  • Extensive experience working with sales teams (Account Executives, Solution Engineers) and channel partners.

• Skills:

  • Strong understanding of Marketing Cloud technologies and the broader MarTech landscape.

  • Exceptional communication, presentation, and interpersonal skills.

  • Ability to build strong relationships and influence stakeholders at all levels.

  • Strategic thinker with a hands-on approach to program execution.

  • Proven ability to manage complex projects and drive results in a fast-paced environment.

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This position is located in either Bellevue or San Francisco office.

In this role, you will leverage your experience in building and deploying large-scale systems to automate systems services across all types of infrastructure (storage, network, server), enable the collection of infrastructure telemetry, make the infrastructure visible and accessible, and ensure that alerts are generated where action is needed.

Required Skills:

• A related technical degree required.

• Proven experience with supporting a codebase for distributed services implemented in Java and/or Python

  • 8+ years of experience for Lead

  • 5+ years of experience for Senior

• Experience with automation of systems services and processes.

• Excellent analytical and problem-solving skills

• A long-standing practice of using Source Control (e.g. git) and unit testing

• Experience in publishing and consuming REST APIs

• CI/CD experience with Jenkins

• Knowledge of Linux (RedHat) including configuration, packages, services, daemons, shells, and troubleshooting

• Experience with configuration automation tools such as Ansible, Puppet, and/or Chef.

• Experience in fast-paced, technical environments experiencing rapid growth and change

• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment

• Excellent organizational skills including ability to prioritize tasks efficiently with high level of attention to detail

• Ability to work under tight deadlines while coordinating several projects at a time and responding to changing business and technical conditions

Desired skills:

• Development experience in Clojure.

• Experience with the monitoring and alerting of network infrastructure - routers, switches, load balancers, etc. - in a high-availability, always-on datacenter environment

• Experience with the monitoring and alerting of storage infrastructure - switches, arrays, etc - in a high-availability, always-on data center environment

• Experience with container orchestration systems, i.e., Docker and Kubernetes

• Experience with Terraform, Helm, and Spinnaker.

• Strong Network Engineering Skills: SNMP, BGP, OSPF or ISIS, LAN switching technologies, backbone, load balancers, IPv4/IPv6 addressing and subnetting.

• Experience with application protocols and troubleshooting for the same (i.e., HTTP, HTTPS, TCP/UDP)

• Experience with application databases and document stores, e.g. Elasticsearch, Cassandra

• Experience in writing systems automation in a high level language such as python.

• Previous experience as Scrum Master or Product Owner on an Agile Dev Team is a nice to have, especially if you enjoyed it.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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on key performance indicators (KPIs) such as lead generation, conversion rates, and revenue growth. This role strategizes and executes testing and optimization work to enhance campaign results and drive more pipeline. Success in this role includesexpanding reach, scaling effectively, taking a data-driven approach, and prioritizing automation, and scalable initiatives.

• Oversee the end-to-end execution of integrated digital campaigns, including planning, development, launch, optimization, and reporting

• Continuously monitor and optimize the performance & operations of key digital channels (paid search, paid social, SEO, web, display, social, email, etc.) to maximize cost effeciences and achieve KPIs

• Manage projects to maintain and enhance web experiences and digital resources

• Implement and improve upon our current SEO strategy

• In partnership with stakeholders, develop in-depth content strategy based on keyword research and insights

• Own and execute on the optimization roadmap for key digital channels

• Support our data analysts on translating data observations into actionable insights and strategic recommendations

• Lead management infrastructure and processes to enable our digital channel engine to scale

• Support partner-facing paid media strategy and execution

• Using AI to optimize and automate work, including testing and trying new tools

• 7+ Years of relevant experience operating in a similar capacity

Effective Collaboration and Communication:

• Serve as a liaison between PMM, web experience managers, digital channel SMEs, and other stakeholders from project conception to launch

• Proactively reach out and communicate with stakeholders on steps, timelines, and project updates

• Notify stakeholders about initiatives, validate the asks, and obtain approvals and sign-offs promptly

• Collaborate and manage agency and vendor relationships

Detail-oriented:

• Manage content and matrixes

• Ability to self-organize while adhering to our best practices

• Keep all your work and resources for projects in the required format, process, and practice provided

Relationship Building:

• Ensure we are bringing subject-matter expertise to digital channel strategy

• Continue to build and develop trusted relationships with our stakeholders to strengthen collaboration; support more senior marketers on predefined tasks and projects

• Contribute positively to team culture; be viewed as a team player

• Lead team meetings and encourage others to contribute

• Lead the charge with process improvements, adapting to changes as directed by senior team members

• Coach, mentor, and educate others

A Strategic and Critical Thinker and Problem Solver:

• Partner with the analytics team to glean insights from digital performance metrics and recommend optimizations

• Be flexible and comfortable navigating ambiguity

• Be creative in solving complex problems

• Be open to change and pivoting to meet the needs of the business

Marketing and Technical Competencies:

• Define requirements for each digital channel (paid media, SEO, web experiences, email, social, etc.)

• Learn how marketing functions impact the business, and how the business contributes to the goals of the company

• Proactively seek out training, development, and growth opportunities to become a marketing leader

• Stay up-to-date on industry trends and best practices

• Proficient in our main tools:

  • SEO: Google Search Console, Semrush, BrightEdge, OnCrawl

  • Web Analytics: GA4, GTM

  • Web Experiences: Wordpress, Salesforce CMS, HTML, Page Builder

  • Paid: SEM, paid social, content syndication, display, OLV, CTV, direct buys

  • Others: Canva, LLMs

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Job Duties

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Salesforce Platform (5 Years); (2) App Builder (5 Years); (3) Salesforce Cloud (5 Years); (4) Community Cloud (4 Years); (5) Salesforce Trigger Framework (4 Years); (6) Salesforce Architecture (4 Years); (7) Visualforce (4 Years); (8) Lightning Platform (4 Years); (9) Salesfroce Einstein (1 year); (10) Data Architect (3 Years); (11) LWC (3 Years); and (12) MuleSoft (1 year). Any suitable combination of education, training and/or experience is acceptable.

: $162,531.00 - $216,700.00 per annum.

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