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As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

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The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience.You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.Responsibilities:

• Coordinate and lead the entire solution cycle through close collaboration with other teams.

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.

• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.

• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.

• Attain quarterly and annual objectives assigned by management.

• Respond efficiently to RFPs.

• Lead the technical side of the sales cycle.

• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

• 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.

• Experiences of selling into customers across the UK in the Communications, Media, Sports or Gaming sector

• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts

• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.

• Proven oral, written, presentation, and interpersonal communication and relationship skills.

• Proven time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge.

• Loves to be the first to know something and to understand why and how things happen.

• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.

• Good at explaining ideas and finding ways to keep people’s attention.

• Willing and able to travel occasionally.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.).

• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended

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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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About the Role:

You will not only connect agents to systems but also orchestrate a collaborative network of specialized AI agents, ensuring they work together seamlessly to solve complex business problems. If you are an expert in connecting disparate systems and are excited by the challenge of enabling AI to act upon its insights, this role is for you.

Your Impact:

• System & Agent Integration Architecture:Design and implement robust, scalable, and secure integration patterns that connect Agentforce to a wide range of enterprise applications and enable communication between different AI agents.

• Multi-Agent Orchestration:Design and manage a Model Context Protocol (MCP) to orchestrate, monitor, and govern a fleet of specialized AI agents. Ensure efficient task allocation and collaboration between agents.

• Agent-to-Agent Communication (A2A):Develop and implement protocols and standards for inter-agent communication, enabling different AI agents to collaborate, share information, and hand off tasks effectively.

• API Development and Management:Develop, deploy, and maintain custom APIs (REST, SOAP) to facilitate seamless data exchange and action execution between Agentforce and other systems.

• Workflow Automation:Collaborate with business analysts and AI specialists to translate complex business processes into automated, agent-driven workflows. Implement the technical logic that enables agents to perform tasks like creating records, triggering notifications, and updating systems.

• Authentication and Security:Implement and manage secure authentication and authorization protocols (e.g., OAuth, SAML) to ensure that all agent actions are secure and comply with enterprise security policies.

• Data Flow and Transformation:Manage the real-time flow of data to and from the AI agent. Implement necessary data transformations to ensure compatibility between different system formats and schemas.

• Troubleshooting and Optimization:Monitor the health and performance of integrations, proactively identifying and resolving issues. Continuously optimize integration workflows for speed, reliability, and efficiency.
  

Required Qualifications:

• 5+ years of hands-on experience in a technical integration role, such as an Integration Developer or API Specialist.

• Expertise in API design and development (REST, SOAP, webhooks).

• Proficiency with one or moreprogramming/scriptinglanguages (e.g., Python, Java, JavaScript).

• Hands-on experience with an enterprise integration platform (iPaaS) such as MuleSoft, Dell Boomi, or a similar technology.

• Strong understanding ofauthentication/authorizationstandards like OAuth 2.0, OpenID Connect, and SAML.

• Experience with data formats like JSON and XML and data transformation techniques.

• Familiarity with message queues, event-driven architecture, and distributed systems concepts.

• A solid understanding of how AI agents operate, with a conceptual grasp of multi-agent systems and how they use data to trigger actions. Direct experience working on AI or automation projects is a significant plus.

• Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues that span multiple systems.

• Strong communication skills to collaborate effectively with both technical and non-technical teams.

• A proactive and detail-oriented approach to building and maintaining systems.

• Ability to work independently in a dynamic, fast-paced environment.
  

Preferred Qualifications

• Experience integrating with the Salesforce platform, particularly using Salesforce APIs and Apex.

• Any MuleSoft Developer or Architect certification is highly desirable.

• Familiarity with the integration services offered by major cloud providers (AWS, Azure, Google Cloud).

• Experience in an Agile development environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Principal Responsibilities:

• Partner with Account Executives to understand customer needs, build value-driven solution strategies, and support deal execution.

• Deliver engaging product demonstrations, technical presentations, and proof-of-concepts that highlight the Signature Success Plans differentiation.

• Translate complex business and technology challenges into clear solution architectures leveraging the Signature Success Plan offering.

• Lead technical discovery sessions to uncover customer requirements that align with their digital transformation goals.

• Build and maintain trusted relationships with technical and business stakeholders, including architects, developers, and executives.

• Collaborate with Product Management and Customer Success to ensure customer needs are represented and delivered.

• Continuously develop expertise in MuleSoft, Salesforce, and the broader integration and automation ecosystem.

Required Experience:

• 5+ years of experience in presales, solution engineering, consulting, or a related technical role.

• Strong technical background in integration, APIs, middleware, microservices, and/or enterprise application architecture.

• Excellent communication and presentation skills with the ability to influence technical and business audiences.

• Proven ability to design and articulate solution architectures that address both technical and business needs.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the values & behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Required Skills & Attributes:

• Ability to prioritize, multi-task, and perform effectively under pressure

• Great attention to detail, with strong analytical and problem-solving skills

• Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment

• Deep understanding of customer success principles, solutioning approaches, and considerations

• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in

• High energy, outgoing, positive attitude, and ability to motivate others

• Results-driven, tenacious, and driven to succeed in a fast-paced environment.

• Ability to learn quickly and adapt to change

• Ability to travel up to 25%

Nice to haves:

• MuleSoft certifications (MuleSoft Certified Developer, MuleSoft Certified Architect, etc.)

• Salesforce certifications (Certified Salesforce Admin, Certified Agentforce Specialist, etc.)

• Industry knowledge

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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We are looking for ato manage a portfolio of top UK retail brands. This is a highly strategic role where you will play a critical part in pipeline generation, deal execution, andwith key stakeholders across some of the most recognisable names in the UK.

What You’ll Do:

• Manage a portfolio of top-tier UK accounts , driving revenue growth and strategic account expansion.

• Develop and execute account strategies that align Salesforce’s solutions with customer business objectives, supporting retail digital transformation.

• Own pipeline generation and early-stage sales cycles , proactively identifying new opportunities within the existing account base.

• Build strong relationships with C-level and senior stakeholders in IT, Marketing, and Digital teams to position Salesforce as a trusted advisor.

• Collaborate with internal teams including Solution Engineers, Industry Leads, and Customer Success to deliver tailored solutions.

• Stay ahead of industry trends and understand how Salesforce’s technology can solve key industry challenges like omni-channel commerce, personalisation, AI-driven insights, and operational efficiency.

• Meet and exceed pipeline and sales activity targets , contributing to overall revenue growth for the Retail Vertical.

What We’re Looking For:

• Proven B2B sales experience (SaaS, CRM, or enterprise software preferred) with a track record of developing and progressing pipeline.

• Experience selling to Retail organisations is highly desirable.

• Strong understanding of the retail industry’s challenges and trends, including omni-channel commerce, digital transformation, and customer experience innovation .

• Ability to build relationships with senior decision-makers and collaborate effectively in a strategic sales environment .

• Passion for innovation, learning, and working in a high-performing, team-oriented sales culture.

• Salesforce experience or ecosystem knowledge is a plus but not required.

Why Join Salesforce?

• World-Class Training & Development – Industry-leading onboarding, mentorship, and enablement to set you up for success.

• Career Growth – Be part of a company consistently recognized as a best place to work, with a clear path for advancement.

• Compensation & Benefits – Competitive OTE, extensive benefits, generous PTO, and a culture that values work-life balance.

• Impact & Innovation – Help shape the future of retail with AI-powered CRM, Data Cloud, and cutting-edge industry solutions .

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Responsibilities:

• Partner with the EMEA Success Plan Sales Leaders to drive Success Plan Programs pipeline and ACV
• Partner with OU Sales Programs Managers to scale Success Plan Programs direct to OUs
• Identify and recommend areas of strategic focus for the global sales teams
• Propose, create, prioritize, execute, and report on the success of sales programs
• Lead multiple complex and strategic projects to support revenue growth
• Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations
• Provide management with scope, timeline, requirements, benefits, and return on investment for each project
• Communicate risk clearly and take the lead in developing resolution strategies
• Represent the Success Plans team on broader cross-functional projects involving other parts of the business as needed

Desired Skills/Experience:

Experience

• 5 -7+ years of relevant experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields
• Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills

• Ability to structure and transition complex problems to solutions
• Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
• Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations
• Confident communicator with attention to detail, oral, written, and presentation skills
• Ability to see the big picture, innovate, and adapt to change
• Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools
• Get it-done attitude with a strong sense of team spirit
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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