דרושים Senior Account Partner - Service Sales ב-Salesforce ב-Netherlands, Amsterdam

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Role DescriptionYou will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience.
You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also lead communication during major incidents, providing timely updates and managing customer expectations.
Your Impact

• Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities.

• Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

• Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

• Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

• Lead communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

• Clearly articulate and demonstrate the value of Signature Success to ensure ongoing investment and expansion.

Minimum Requirements

• 8+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting

• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.

• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.

• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

• Proven ability to build trust-based relationships and navigate complex, enterprise-level environments

Preferred Requirements

• Experience with the Salesforce Core platform is a plus

• Salesforce product certifications are a plus

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

• Additional EU language would be beneficial

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

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Required skills:

• Consistent track record in building / managing high performance teams and achieving quarterly targets
• Developing a strong presence in a market including sales, channel, marketing strategy
• Able to operate and navigate successfully in a matrix / multi-product sales environment
• A passion for and/or knowledge of selling Business Intelligence / Data Analytics solutions
• Experience selling transformational technology solutions to major Enterprise customers and Commercial Businesses
• Extensive experience in solution sales (especially Software / SaaS / Cloud) from Demand Generation to Closing
• People management experience, including accountable performance management
• Proven ability to create, grow and inspire successful teams
• Excellent interpersonal skills; able to inspire and build trusted relationships (internally and externally)
• Passion for supporting team development, as well as for their own self-improvement
• A self-starter that can excel in a fast-paced environment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Check out ourwhich explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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As the

Key Responsibilities

• Leadership in Solution Engineering: Guide the technical evaluation process in the sales cycle across key industries, ensuring alignment with customer goals and organizational strategy.

• Strategic Account Focus: Partner with Sales and Pre-Sales Leadership to drive customer outcomes, leverage product resources, and coordinate with partners when necessary.

• Cross-Team Collaboration: Build strong relationships with Sales, SE leadership, and Salesforce Core and Specialist teams to create synergies and maximize business impact.

• Team Development: Recruit, hire, and nurture top talent, ensuring your team remains high-performing and engaged. Conduct regular employee reviews, provide mentorship, and support career development.

• Resource Management: Allocate resources effectively, manage account strategies, and actively participate in strategic deals to support business growth.

• Innovation & Program Leadership: Champion strategic initiatives to drive pipeline generation, gather product feedback, and contribute to the continuous evolution of our offerings.

Key Qualifications

• Leadership Experience: Proven experience in managing and growing teams, particularly in Solutions Engineering, Pre-Sales, or a similar leadership role.

• Technical & Strategic Expertise: Demonstrated ability to lead complex technical sales processes within Software/Cloud/SaaS organizations. Experience in iPaaS/APIM industries is a strong advantage.

• Sales Excellence: A track record of strategizing and closing large, complex deals using solution-selling techniques.

• Relationship Builder: Outstanding interpersonal skills to establish trusted relationships with senior stakeholders and executives, both internally and externally.

• Team-First Mentality: Passion for developing people and fostering a collaborative, high-morale team environment while exemplifying Salesforce’s core values.

• Effective Communicator: Ability to influence and collaborate with executive leadership, Product Development, Marketing, and Sales teams to secure buy-in and drive success.

• Cross-Functional Collaboration: Strong capability to work seamlessly across Sales, Services, Customer Success, and other critical business functions.

• Language Proficiency: Fluency in English is required; Dutch and French are preferred.

We understand that no one checks every box, and we encourage you to apply even if your experience doesn’t perfectly match the qualifications listed. At MuleSoft, we value diverse perspectives, experiences, and potential for growth. If this role excites you, we want to hear from you!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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In this role, you will work closely with current and prospective customers as a trusted digital advisor to deeply understand their company challenges and goals.

Required Skills and Qualifications:

• Demonstrated successof quota carrying, technology solution-based direct sales experience.

• Salesforce Smart:deep knowledge of Salesforce and its processes.

• Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities.

• Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning:Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Communication: Fluency in Dutch and English. Interacting with customers in a clear, concise, and timely manner using a variety of communication methods.

• Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.

Aligns with the full capacities of the account team and partners to support the deal and customer success.

Preferred Skills and Qualifications:

• Excellent interpersonal and communications skills

• Deep understanding of business processes

• Sales Methodology education

• Passion for new business sales

• Ability to balance account management and territory planning

• Ability to develop cases and service requirements, while crafting and leading strategic alliances

• Ability to thrive in a fast paced environment

• Resilience and positive mindset

• Track record of consistently achieving or surpassing quota

• Managing and aligning an extended team

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Salesforce platform into a limited set of named accounts. Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer. You will work closely with other product specialists to help map out the best strategy for your customer. You will have technical support from solutions architects and sales engineers.
Demonstrated successof quota carrying, technology solution-based direct sales experience.Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities.
Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.Excellent interpersonal and communications skillsSales Methodology educationAbility to balance account management and territory planning
Ability to develop cases and service requirements, while crafting and leading strategic alliancesResilience and positive mindset
Track record of consistently achieving or surpassing quota

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