דרושים ב-Salesforce ב-Japan

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We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions:Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions:Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration :Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers:Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation:Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner:Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis:Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration:Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices:Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.
  

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment

• Strong background in Computer Science or a related engineering discipline

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects

• Ability to travel 25-50% of the time, as needed to customer sites

• Fluency in Japanese (written and verbal)
  

• Experience developing and deploying conversational AI solutions within highly regulated industries

• Expert-level experience with Apex and/or Python coding languages in a professional setting

• Prior experience in a customer-facing, hands-on technical lead or architect role

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development

• Experience contributing to open-source AI frameworks or libraries

• Experience with Salesforce preferred, not required

• Business level English

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Unleash Your Potential

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Responsibilities:

• 顧客固有の実装提案、SOW、人員配置計画の策定を主導し、組織全体の他の専門領域メンバと協力して、受け入れ可能な提案について合意形成を図ります。
• アカウントセールスおよびサービスセールスと緊密に連携して、スコーピング、ソリューション作成、SOW作成、プロジェクト人員配置などのプリセールス活動に責任を持ちます。
• プロフェッショナルサービスチームに、提案されたソリューションと顧客ニーズに関係する専門家としての知見を提供し、プロジェクトを確実に成功させます。
• カスタマーサクセスに適切かつ必要な場合は、エンゲージメントのライフサイクル全体にわたってプロジェクトチームを直接リード、または支援し、プロジェクトの成功に貢献します。
• プロジェクトチームと連携し、アカウントチームおよびデリバリーチームの両方へのエスカレーションポイントとして機能します。
• 複数の戦略的顧客を同時にマネジメントし、新しい潜在顧客のリファレンスになりそうなプロジェクトを意図的に構築・実行することで、ビジネス拡大に貢献します。
• 重要なエスカレーションやリスクのあるアカウントに対して、将来を見越したリスクの軽減やマネジメントをします。

Preferred Qualifications & Skills:

• 10年以上のコンサルティングサービスのデリバリー経験、または同等以上の事業会社での経験（グループITの内製化組織の立ち上げ、実行、マネジメント、事業会社内部での変革プロジェクト・DXプロジェクト等の遂行等）
• 実務経験に裏付けられた業務コンサルティング、または、IT技術やアプリケーション機能、プロジェクトマネジメントに対する知識・経験（トランスフォーメーションの企画、業務構築、ソリューション作成、実装方法論やロードマップの策定等）
• 金融業界のビジネスやテクノロジーに関与した経験
• アーキテクトや専門領域メンバーと効果的に協業し、プリセールス活動やプロジェクトデリバリーを推進するリーダーシップ能力
• エグゼクティブレベルでの文書および口頭での高いコミュニケーションスキル、分析および問題解決の能力
• 学位または同等の関連職務経験尚可

Unleash Your Potential

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As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.

• Strategic Solutioning & Design Leadership:Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.

• Deployment Ownership & Program Management:Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.

• Executive Customer Relationship Management:Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.

• AI Strategy & Responsible AI:Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.

• Facilitation & Workshop Leadership:Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.

• Conversation Design & User Experience:Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.

• Organizational Readiness & Change Management:Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.

• Product Evolution & Strategic Feedback:

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects

• Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management

• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach

• Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact

• Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements

• Proven experience managing executive customer relationships in a strategic advisory or consulting role

• Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering

• Ability to travel 25-50% of the time, as needed to customer sites

• Fluency in Japanese (written and verbal)

• Understanding of the Salesforce platform and ecosystem

• Experience with Salesforce Data Cloud and/or Agentforce platform

• Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance)

• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Experience with AI/ML concepts beyond LLMs, such as natural language processing

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What you’ll be doing:

• via Email and Chatin a considerate, accurate, and timely manner. Supporting customers in Japanese will be the main focus, but also occasionally provide support to the customers in Korea as well as managing internal communications in English.

• Compose thoughtful, personalized responses for a variety of customer requests.

• Triage incoming requests and spot trends in customer issues to flag for the wider team.

• Identify, reproduce, and document bugs for our engineering teams.

• Collaborate with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.

• Make active contributions to help achieve team goals and successes.

• Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

What you should have:

• Fluency in Japanese (speaking, reading, and writing) is required.

• For English, you should have business-level proficiency (both verbal and written).

• Business-level Korean is not required but would be a huge plus.

• You should have previous experience in technical support, desktop support, or a similar role, specifically with customer support for a web-based software.You know that every bit of work you do makes a real difference in making our customers happy.

• You have strong knowledge on OAuth, Single Sign On, software development life cycle, and/or network.

• You have a working knowledge of Windows/Linux/Mac OS and mobile device products and their operating systems.

• You have a keen attention to detail and strong problem-solving skills.

• You care deeply and genuinely about customer support and its role in a customer-centric team's success.

• You are hardworking and eagerly embrace the challenge of solving problems, both with software and through soft skills.

• You are curious about technology and software and how customers use the product.

• You are empathetic and enjoy teaching customers at all levels of technical proficiency.

• You have a track record of making sound decisions in line with managing your time and prioritizing responsibilities.

• You are self-aware and open to adapting to changing environments.

• You are resourceful, flexible, hold yourself accountable, and persevere in the face of obstacles.

• You exhibit diplomacy, tact, and poise under pressure when working through customer issues.

• You are a phenomenal team player and willing to put others first.

• You follow through on your commitments (and are honest when something is beyond your expertise) and possess strong, confident, and exacting communication skills, particularly in writing.

• You have a university degree or equivalent professional experience.

Bonus Points

• You have experience working in some form of technical support.

• You have experience working in a global environment with colleagues in multiple countries.

• Proficiency in Korean.

• Working knowledge of APIs and how to call them using cURL and/or a tool,along with practical experience supporting customers who use them.

• Coding knowledge in popular programming languages, such as Java, JavaScript, Python, or other scripting languages.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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Enablementは組織・Role横断で行うEnablementを推進していく役割を担っています。中長期の組織開発・人材育成に加えて、ビジネスインパクトを最大化させるため仕組みづくりやEnablementプログラムの推進を行う部門です。当ポジション（Strategic ProgramEnablement)では、Globalや日本の経営陣の方針・戦略とアラインし、優先度に合わせてEnablementのプログラムを企画・立案し、多様な関係者を巻き込みながら施策の運営・実行・効果検証を全て担います。

• プランニング：Executiveやビジネスリーダー、グローバルリーダー、他部署（EmployeeSuccessやSalesStrategyなど）と連携し、経営優先度の高いEnablement戦略・施策を立案する

• 情報収集と分析 :エグゼクティブや現場リーダーへのヒアリング、営業活動データ結果等の分析から示唆を抽出し、優先度の高い課題を特定する

• コンテンツ開発 :優先度の高い課題領域におけるプログラム開発やそれに伴うコンテンツ開発（トレーニングやワークショップ等）を行う

• プロジェクトマネジメント :多様な関係者を巻き込んで、プロジェクトの方向性を決定し、全体スケジュールを踏まえたプロジェクトの設計、実行支援、リスクマネジメント、クオリティコントロールを行う

• アドバイザリー :プログラムの実行の中で、現場のリーダー・メンバーに対して、課題解決に向けたアドバイス・コンサルテーション・コーチングを行う

• トレーニングデリバリー :トレーニングプログラムの講師、ファシリテーターとしてデリバリーを行い、全体のデリバリー品質も担保する

• グローバル連携 :グローバルチームと定期的に連携し、グローバルの最新動向をキャッチアップし、グローバルのアセットやコンテンツをもとに日本向けにローカライズする

必要な経験・スキル：

• • 人事コンサルティングもしくはSalesEnablement・人材開発領域での経験3年以上

  • もしくは顧客対応ポジション(営業・コンサルタント等)経験3年以上

  • 営業マネージャー経験あればなおよし

• スキル

  • 既存の型がないところで、一から企画やコンテンツを考え形にするプランニングスキル

  • データに基づいて示唆を抽出し、ロジカルに課題を特定するスキル

  • 自分の経験のない領域においても情報を収集しコンテンツとしてまとめる資料作成スキル

  • エグゼクティブを含む多様な関係者と円滑にコミュニケーションを行い、コラボレーションするスキル

  • 対面・バーチャル双方におけるトレーニングデリバリー力

  • 相手の立場、知識に合わせたプレゼンテーションスキル

  • ワークショップを効果的に運営できるファシリテーションスキル

  • 大型プロジェクトも回せるロジェクト管理とPDCAサイクル実行スキル

In this position (Strategic Program Enablement), you will plan, design, deliver, and evaluate enablement programs with various stakeholders, aligning with global and company policies and priorities.
You will work with executive management, global leaders, and front-line leaders to design overall programs, develop training contents, manage projects, deliver sessions (e.g., training sessions) or facilitate workshops, and analyze impacts of initiatives with data.You will be required to communicate in English without difficulty, as you will be working with global teams (Strategy and Enablement) to discuss Enablement policies in Japan.

Key responsibilities:

• Planning : Collaborate with executives, business leaders, global leaders, and other departments (such as Employee Success and Sales Strategy) to develop enablement strategies and initiatives with high management priority.

• Discovery and analyses : Extract insights from interviews or data such as analysis, and identify high-priority issues.

• Content Development : Develop programs contents (training, workshops, etc.).

• Project Management : Involve various stakeholders to determine project scope, scheme and schedule, and act as a project manager to support project progress and manage risks and quality control.

• Advisory : Provide advisory, consultation, and coaching to field leaders and members on focused issues.

• Training Delivery : Deliver training programs as an instructor or facilitator

• Global Collaboration : Collaborate regularly with global teams to keep up with the latest global trends and localize global assets for Japan

Required experience and skills:

• 3+ years of experience in HR consulting, sales enablement, or talent development

• 3+ years of experience in customer-facing roles (sales, consulting, etc.)

• Sales manager experience will be a plus.

• Skill in extracting insights from data and logically identifying issues

• Skill in gathering information and compiling it into content, even in areas outside your expertise

• Skills to communicate smoothly and collaborate with diverse stakeholders, including executives

• Ability to deliver training both in person and virtually

• Presentation skills tailored to the audience's perspective and knowledge

• Facilitation skills to run workshops effectively

• Project management and PDCA cycle execution skills to handle large-scale projects

• Business level Japanese and English language proficiency

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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セールスフォース製品における、お客様の開発コード、システム連携および実装のトラブルシューティングの支援

• 担当分野の製品機能における技術的専門性の確立および保持
• 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
• 機能説明とセールスフォース上でのコーディングのベストプラクティスの提供
• お客様期待値および顧客体験の管理による顧客満足度の最大化
• 業務に関連するトレーニングへの積極的かつ継続的な参加
• 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示
• プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
• ナレッジ文書の作成と管理
  

必須要件:

• 学位または同等の関連職務経験尚可
• 文書および口頭での優れたコミュニケーション能力
• オブジェクト指向プログラミングの明確な理解
• C#、Javaまたは最低1つのオブジェクト指向言語での解読、開発、デバッグ経験
• HTMLおよびCSSの解読、実装の経験
• データベース思想、データ管理 (RDBMS)およびSQLの経験
• SOAPまたはRESTAPIを利用したアプリケーションの開発経験
• スクリプト言語 (例JavaScriptやJQueryなど)およびウェブアーキテクチャーの経験
• CLI (UNIX/LINUX)の経験
  

推奨要件:

• Salesforceおよび/またはCRMアプリケーションおよびその他のクラウドベースのテクノロジーの経験
• カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験
• インターネットテクノロジーの理解：ファイアウォール、ウェブサーバー、プロキシサーバーなど
• Salesforce認定資格:
  • Certified Administrator (ADM201 Certified)
  • Certified Advanced Administrator (ADM211 Certified)
  • Certified Developer (DEV401 Certified)
  • App Builder Certified
  • Developer 1

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement