דרושים Senior Solution Engineer - Polish Hungarian Speaking ב-Salesforce ב-Ireland, Dublin

Job Category

Job Details

Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and own the entire solution cycle through close collaboration with other high performing teams.
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
• To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external stakeholders

• Understanding the unique business requirements of customers within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Fluent Italian and English.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

You may be aligned to the following verticals and/or clouds:

• Financial Services
• Healthcare & Life Sciences
• Retail & Consumer Goods
• Comms, Media and Tech
• Public Sector
• Manufacturing
• Professional Services
• Commercial Business Services
• Slack
• Mulesoft
• Tableau
• Marketing Cloud
• Specialization Cloud

Day to Day

• Generate new business pipeline primarily through prospecting outbound opportunities
• Manage inbound leads that are driven by outbound effort
• Nurture early-stage opportunities
• Gain interest through outbound cold calling across a set of existing Salesforce customers and breaking into net new logos in assigned territory
• Partner with core seller to identify and source net new pipeline and assist by researching lines of business and personas
• Align with internal account team
• Identify key decision makers within new accounts

Preferred Qualifications:

• Fluency inPolish or Hungarian or Czech and Englishas well as a valid working visa for Ireland, are required for this role
• Experience in business development, sales or related field experience
• Ability to work in a fast paced environment and across many different parts of the organisation to get things done
• Experience researching, account planning, prospecting, and cold calling into a large list of new and existing accounts
• Proven track record of achieving sales metrics and consistent achievement of year-over-year quota attainment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.We provide other world-leading benefits to all our employees, including;

• Health, life insurance, retirement saving plan
• Monthly wellness allowance
• Flexible time off & leave policies
• Parental benefits
• Perks and discounts
• For more information, check out visit for the full breakdown!

Posting Statement

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Engage customers and collaborate with account teams to understand their needs with respect to how data and analytics can help the customer’s business succeed and transform, and how customers can build a data culture.
• Demonstrate how Tableau’s platform and Salesforce Analytics solutions help the customer drive value through guided evaluations and building tailored platform/solution demonstrations.
• Conduct workshops for customers to understand the Tableau platform and drive adoption across multiple groups and stakeholders.
• Act as a trusted advisor to our customers, guiding them on best practices, and informing their data and analytics strategies.
• Develop and sustain expert level knowledge of all aspects of the Tableau Platform, including data integration, data visualisation, analytics, governance, architecture, security, and scalability.
• Lead technical responses to RFPs and RFIs.
• Work closely with product management teams to stay updated on our latest developments and provide feedback from the field.
• Create reusable assets that act as a force-multiplier for the extended teams.

• 2-10 years of hands-on experience in business intelligence, data integration, analytics, data warehouses/lakes, or related technologies.
• Solid data and analytics problem solving skills.
• Strong background in at least one BI platform (Tableau, Power BI, Qlik, etc.).
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proven ability to build relationships with key stakeholders and customers.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Fluency in English.
• Fluency in another European Language is well appreciated.

• Familiarity with predictive analytics and AI, especially machine learning. Working knowledge of data platforms such as Snowflake, Databricks; ML platforms such as Azure ML, Amazon SageMaker, Google Vertex, etc; as well as R and/or Python.
• Working knowledge of web technologies such as JavaScript, security protocols, application integration and embedding.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities

• Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives

• Develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds

• Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs

• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

• Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement Plan.

• Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator

• Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Skills:

• Solid understanding of Salesforce product and platform features, capabilities, and best use.

• Ability to articulate the importance and value of Governance to Business and IT executives

• A good understanding of enterprise architecture principles is strongly preferred

• Ability to quickly grasp and distinctly explain technological and business concepts

• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

• Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.

Required Skills:

• Experienced professional with 7-10 years of relevant industry expertise

• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry

• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

Benefits & Perks

• Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

You may be aligned to the following verticals and/or clouds:

• Financial Services
• Healthcare & Life Sciences
• Retail & Consumer Goods
• Comms, Media and Tech
• Public Sector
• Manufacturing
• Professional Services
• Commercial Business Services
• Slack
• Mulesoft
• Tableau
• Marketing Cloud
• Specialization Cloud

Day to Day

• Generate new business pipeline primarily through prospecting outbound opportunities
• Manage inbound leads that are driven by outbound effort
• Nurture early-stage opportunities
• Gain interest through outbound cold calling across a set of existing Salesforce customers and breaking into net new logos in assigned territory
• Partner with core seller to identify and source net new pipeline and assist by researching lines of business and personas
• Align with internal account team
• Identify key decision makers within new accounts

Preferred Qualifications

• Fluency inDutchand English languagesas well as a valid working visa for Ireland, are required for this role
• Experience in business development, sales or related field experience
• Ability to work in a fast paced environmentand across many different parts of the organisation to get things done
• Experience researching, account planning, prospecting, and cold calling into a large list of new and existing accounts
• Proven track record of achieving sales metrics and consistent achievement of year-over-year quota attainment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.We provide other world-leading benefits to all our employees, including;

• Health, life insurance, retirement saving plan
• Monthly wellness allowance
• Flexible time off & leave policies
• Parental benefits
• Perks and discounts
• For more information, check out visit for the full breakdown!

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities

• Lead a team of experienced escalation specialists to accomplish team objectives.
• Engage with team members to document professional goals and provide career mentoring.
• Establish collaborative relationships with leaders in organizations that include Account Success, Support, Renewals, Sales, and CIC.
• Engage with customers and account teams to solve problems quickly and thoroughly.
• Develop innovative projects to further our team's value both externally and internally.
• Drive team initiatives that support quality, consistency, and growth.
• Incorporate AI / automation wherever possible to facilitate workforce scalability.
• Ensure your team manages escalations with effective mitigation, communication, and empathy.
• Update stakeholders and senior leadership on escalations, issue trends, proactive risk identification, and other topics related to their businesses.
• Manage individual performance to ensure all team members are maximizing value and contribution.
• Develop and implement best practices for escalation management, aiming for continuous improvement in resolution times and customer satisfaction.
• Analyze escalation trends to identify root causes and work cross-functionally to implement preventative measures.
• Act as a point of escalation for complex or high-priority customer issues, providing guidance and support to the team.
• Foster a culture of accountability, continuous learning, and customer-centricity within the team.
• Prepare and present regular reports on escalation metrics, performance, and strategic initiatives to leadership.
  

Requirements

• Experience in leadership, specifically managing customer-facing or support teams.
• Interest in ongoing professional development and staying abreast of industry best practices.
• Knowledge of AI and a strong desire to explore and implement automation solutions to enhance team efficiency.
• Strong desire to develop talent and a proven track record of mentoring and coaching team members.
• Flexibility to accommodate dynamic customer escalations, including occasional after-hours or weekend availability.
• Responsiveness to urgent requests by executives, colleagues, and customers, demonstrating a calm and effective approach under pressure.
• Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Demonstrated problem-solving skills with a methodical and analytical approach.

Education/Certs

• Bachelor's degree in Business Administration, Computer Science, or a related field (required).
• Master's degree in a relevant field (plus).
• PMP, ITIL, or other relevant customer service/project management certifications (plus).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Serve as a SMB industry thought leader with a point of view, both internally and externally
• Establish strongtechnical credibilityand professional rapport with customers, partners, and internal collaborators.
• Contribute to pipeline creation, working closely with account teams to identify and develop new opportunities.
• Lead local industrytechnical go-to-market (GTM) strategies, such asAgentforce, and craft Salesforce’sindustry point of view (POV).
• Develop and delivercompelling demonstrations, business value assessments, and go-to-market assetsthat resonate with customers.
• Engage in market awareness activities, includingspeaker engagements, industry forums, and thought leadership content.
• Act as thevoice of UK&I customersto theProduct and Global CoE teams, providing feedback to advise roadmap decisions.
• Collaborate acrossSalesforce’s global teamsto ensure consistency in messaging, approach, and execution.
• Work withpartnersin thelocal marketto align onindustry messaging, competitive positioning, and ecosystem engagement.
• Providecompetitive insightsto help advise go-to-market positioning and customer strategies.
• Drivemultiplier impact on strategic accounts, ensuring scalable success across the industry.
• Educate internal teams onindustry trends, challenges, and best practicesto improve collective expertise.
• Focus onstrategic opportunities, accounts, and industry motions, delivering industry-specific innovation.
• Participate in all appropriatetraining and certificationsto maintain deep product and industry expertise.
• Meet and exceedquarterly and annual objectivesas assigned by management.

• Proven experience as a solution/sales engineer for a CRM company or similar technology

• Understanding of Cross Cloud technologies

• Experiences in driving transformational changes across an SMB organisation.

• Crucial to demonstrate an understanding of key industry processes including appropriate AI use cases

• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation. We are open to a variety of backgrounds for the role.

• Shown oral, written, presentation, and interpersonal communication and relationship skills.

• Time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge and standard processes

• Willing and able to travel occasionally

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement