דרושים Director/senior Manager/manager - ב-Salesforce ב-Canada, Old Toronto

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You'll be part of a team that is dedicated to designing and implementing best-in-class compensation programs that empower our salesforce to drive profitable customer outcomes. This is a chance to be a strategic partner, working with leaders across the organization to ensure key initiatives like sales enablement is communicated and delivered successfully and with impact. You'll be part of our hybrid model, working in the Toronto office 3 days a week.

• Manage Strategic Projects: You'll project manage large-scale global enablement projects from start to finish, ensuring key deadlines are met and stakeholders are aligned.

• Analyze and Optimize: Dive into the data to analyze the effectiveness of our compensation plans and enablement programs. You'll use your insights to recommend and implement improvements that directly impact sales performance.

• Facilitate Key Events: Take the lead in coordinating and facilitating major events like our annual GIC Summit, a critical training and alignment session for the upcoming year.

• Engage with Stakeholders: Collaborate with a wide range of business partners and leaders, preparing clear and compelling presentations to communicate project updates and key initiatives.

• Drive Surveys and Feedback: Coordinate and analyze the results of our global sales survey, using the feedback to inform future compensation strategies.

• Perform Ad-Hoc Analysis: Support the team with a variety of data analysis and operational tasks as needed, demonstrating your versatility and problem-solving skills.

• A self-starter with a proactive and curious mindset.

• A strong communicator who can articulate complex ideas clearly, both verbally and in writing.

• An analytical thinker with a proven ability to work with large datasets and turn them into actionable insights.

• A meticulous project manager who can manage multiple, complex projects simultaneously without missing a beat.

• Someone who is comfortable preparing and presenting content to leaders and external stakeholders.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities:

• Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.

• Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.

• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.

• Be the expert and provide guidance to the extended team on optimal resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.

• Responsible for creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.

Minimum Requirements:

• Proven success in a Sales, Renewals, Operations or Account Management.

• Strong analytical background with proven problem-solving skills.

• Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.

• Strong customer leadership skills.

• Excellent negotiation skills.

• Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.

Preferred Requirements:

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities

• Experience working with a large global sales organization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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You may be aligned to the following verticals and/or clouds:

• Enterprise Corporate Services
• Financial Services
• Healthcare & Life Sciences
• Retail & Consumer Goods
• Comms, Media and Tech
• Public Sector
• Marketing Cloud
• Slack
• Mulesoft
• Tableau
• Marketing Cloud
• Specialization Cloud​

Your Impact:

• Hire, Train, and Develop a team
• Develop teams into sales-ready candidates for future Account Executive positions
• Create Industry Specific Pipeline Programs to drive Pipeline and Revenue
• Motivate Individuals and Team to exceed objectives through coaching, regular broadcast of results, and creative incentives
• Regularly report on Team/Individual Results - Pipeline Generation, Quality of Pipeline, Revenue Forecasting
• Work closely with Marketing on defining Campaign follow-up and reporting
• Work closely with Executive Leadership Team and Sales Leaders to ensure Pipeline Quality/Quantity and proper follow-up
• Work closely with Operations to make recommendations on process improvements
• Identify and make recommendations for improvement in the areas of Process, Efficiency, Productivity

Your Qualifications:

• Depending on the segment, the years of experience and skills needed to be successful will vary from 3+ yrs of sales leadership experience developing a team of seven or more quota carrying sales people. In addition, a bachelor's degree is strongly preferred.
• Strong background in leading sales teams
• Shown ability to create hard-working teams and lead them to success
• Excellent presentation and executive engagement skills
• Excellent negotiation skills
• A self-starter that can thrive in a fast paced environment

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We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions:Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions:Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration :Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers:Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation:Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner:Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis:Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration:Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices:Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.
  

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment

• Strong background in Computer Science or a related engineering discipline

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)

• Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects

• Ability to travel 25-50% of the time, as needed to customer sites
  

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform

• Experience developing and deploying conversational AI solutions within highly regulated industries

• Expert-level experience with Apex and/or Python coding languages in a professional setting

• Prior experience in a customer-facing, hands-on technical lead or architect role

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development

• Experience contributing to open-source AI frameworks or libraries

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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The Senior FX Analyst, Treasury will be a key contributor to the company's foreign exchange risk management programs. This role, an integral part of the Treasury team within the Finance organization, will primarily focus on exposure analysis, trading, and other key activities requiring FX domain expertise. You will work closely with other Treasury functions and cross-functional teams, both internal and external, to deliver successful program outcomes. Additionally, the Senior FX Analyst will undertake various treasury-related responsibilities, including supporting strategic transactions, managing counterparty exposure, and executing Treasury policies. This role is hybrid and will work in the Toronto office an average of 3 days a week.

Responsibilities:

• Collaborate with cross-functional teams to execute risk management activities

• Manage balance sheet hedging and support multi-currency cash management needs

• Identify and analyze FX exposures across the company to proactively mitigate risk

• Execute FX trades including derivatives with bank counterparties

• Review FX results in partnership with Controllership and produce management reporting

• Develop and maintain Tableau dashboards to monitor metrics and generate insights

• Partner with Treasury and IT staff to maintain FX-related systems and workflows

• Support FX activities for strategic transactions, tax, and business initiatives

• Ensure compliance with SOX and Treasury policies relevant to FX

Required Experience / Skills:

• Bachelor’s degree in economics/finance or other quantitative field

• CFA, CPA, MBA, or similar relevant qualifications preferred

• 2-4 years experience in a corporate treasury, banking, or consulting role preferred

• Knowledge and experience with trading derivative instruments (e.g. swaps, NDFs, options)

• Experience with FX Trading platforms (e.g. FXall, Bloomberg) and related technology preferred

• Experience with TMS and ERP systems (e.g. Workday, Oracle) preferred

• Knowledge of technical accounting related to foreign currency and investments preferred

• Strong business acumen (including understanding of financial statements and basic accounting principles)

• Strong analytical and technical skills with attention to detail

• Excellent communication, organizational, and interpersonal skills

• Highly self-motivated, proactive, and diligent with the ability to collaborate effectively in a dynamic environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

• Coordinating the completion of the Signature Success catalog of services as required for your customer.

• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Industry Knowledge: 10+ years total experience working in the financial industry, such as banks, securities firms, credit card companies, or insurance companies, or engaging with clients in the financial industry as a consultant or systems integrator.Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements

• Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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