דרושים Corporate Account Executive Chennai ב-Red Hat ב-United States, Indianapolis

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to increase performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and deliver opportunities to increase upsell, cross-sell, and renewals across the Red Hat portfolio while increasing presence within accounts

• Coordinate solutions architects, specialist teams, Customer Success team, and industry experts to align Red Hat’s use cases to customer needs, guiding end-to-end sales to develop solutions that deliver business value

• Coordinate support from specialist solutions architects, sales solutions specialists, and industry experts to guide end-to-end sales and deliver customer value

• Cultivate relationships across customer organizations to position Red Hat as a key partner to their business

• Collaborate with the Customer Success team to co-develop success and growth plans, understanding how the customer derives value from Red Hat’s solutions to support expansion and retention and ensure that Red Hat meets or exceeds the customer success criteria

• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition

What you will bring:

• Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and increase accountability within the account team

• Strategic orientation and value engineering skills to position and sell solutions to meet the customer needs and build business cases around return on investment (ROI) and total cost of ownership (TCO)

• Solid understanding of customer business, industry trends, competitive landscape, and Red Hat differentiators and value proposition

• Experience working with clients within Logistics vertical

• Experience addressing international or global accounts and engaging with teams outside of Germany

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation in one-on-ones with key customer stakeholders

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including IT and related business teams and roles

• Proven experience selling complex IT solutions to large organizations within the region and to multiple decision makers

• Willingness to travel across the region as needed

• Excellent communication skills in English

About the job:

The Red Hat India Services team is looking for a Consultant to join us in Chennai, India. In this role, you will help us ensure that our engagements are not just a technology implementation, but an organizational transformation. As a consultant, you will work with our lead architect in our engagements, cocreating innovative software solutions using emerging open source technology and modern software design methods in an agile environment. You’ll be coached by the team to facilitate the design and technical delivery of our solutions. As you do so, you’ll create enthusiasm for building great software using principles of open source and agile culture. You'll support everything from the scoping to delivering the engagements. Successful applicants must reside in a city where Red Hat has mentioned the location.

What will you do:

• Installation and configuration of JBoss EAP Web servers.

• Understanding EAP, Installing EAP, Patching, and Upgradation.

• Configuration of both standalone, domain mode, and High Availability.

• Standalone Directory Structure, Management interface.

• Assigning the Domain Controller, and Host Controller.

• Understanding CLI Tool.

• DMR syntax, Data source Subsystem.

• DB connection pools, Deploy JDBC Driver.

• Understanding the Logger Hierarchy (Logging Subsystem), Messaging Subsystem.

• Default Log File handlers, syslog handler, periodic Rotating File Handler.

• Securing EAP (Security Domain).

• LDAP security Realm, JMS Queue.

• JVM Configuration.

• JVM standalone and Domain Mode.

• JBOSS Directory Structure, overview of Web Subsystem.

• Infinispan and Mod cluster Subsystem.

• Deployments of Web Applications.

• Knowledge of how to deploy source code into running, scalable containers and virtual machines in automated fashion at enterprise scale

• Successful, collaborative delivery of customer requirements using Red Hat OpenShift

• Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies

• Understanding of how Red Hat’s technologies can transform software delivery (DevOps/GitOps) practices at large organizations

What will you bring:

• At least 5 years of experience in JBoss EAP

• Understanding client requirements and preparing the requirement and design document based on the client input Software development process

• Controls migrations of programs, database changes, reference data changes, and menu changes through the development life cycle.

• Sound Knowledge of Virtualization and OS environment (RHEL and Windows) dependencies for JBoss EAP/web servers.

• Experience with or knowledge of Red Hat’s technologies like Red Hat OpenShift Container Platform

• Working with some community technologies like Argo CD, Tekton Pipelines, Helm, or Jenkins

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to increase performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and deliver opportunities to increase upsell, cross-sell, and renewals across the Red Hat portfolio while increasing presence within accounts

• Coordinate solutions architects, specialist teams, Customer Success team, and industry experts to align Red Hat’s use cases to customer needs, guiding end-to-end sales to develop solutions that deliver business value

• Coordinate support from specialist solutions architects, sales solutions specialists, and industry experts to guide end-to-end sales and deliver customer value

• Cultivate relationships across customer organizations to position Red Hat as a key partner to their business

• Collaborate with the Customer Success team to co-develop success and growth plans, understanding how the customer derives value from Red Hat’s solutions to support expansion and retention and ensure that Red Hat meets or exceeds the customer success criteria

• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition

What you will bring:

• Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and increase accountability within the account team

• Strategic orientation and value engineering skills to position and sell solutions to meet the customer needs and build business cases around return on investment (ROI) and total cost of ownership (TCO)

• Solid understanding of customer business, industry trends, competitive landscape, and Red Hat differentiators and value proposition

• Experience working with clients within Logistics vertical

• Experience addressing international or global accounts and engaging with teams outside of Germany

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation in one-on-ones with key customer stakeholders

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including IT and related business teams and roles

• Proven experience selling complex IT solutions to large organizations within the region and to multiple decision makers

• Willingness to travel across the region as needed

• Excellent communication skills in English