דרושים Associate Manager - Technical Support ב-Red Hat ב-United States, Durham

About the Job:

This is a client facing role in Mumbai. The job requires an Engineer to administer the RHEL set up for the large PSU. You are required to provide RCA and resolve L2 tickets for the customer issues & to provide solutions to customer problems and create SOPs for the day 2 day operations. The individual is required to support the Day2 operations of the customer. The job requires for the individual to work in Shifts.

What will you do:

• Manage the RHEL deployments

• Identification of critical updates, upgrades and validating such in the non-prod setup

• Provide RCA and resolution for priority 1 & other important tickets

• Health check for critical workload setups on RHEL

• Enable all relevant security controls in RHEL as per info-security policies

• Help in troubleshooting the production critical issues / Priority 1 tickets

• Creating Standard operating environment (SOE) Installation / configuration of RHEL as per requirement of different workloads, as per the SOE designed and best practices

• Day to day operations/maintenance activities related to RHEL deployments

• Creating short script for day to day operations

• Managing Users, quota & access on RHEL platform

• Applying patches through Satellite

• Provide Daily Report, other reports as required

• Create SOP

• Work along with Various Client Stakeholders from Customer location

• Work along with Red Hat Stakeholders including but not limited to Red Hat Support, Account Team, Consulting & Delivery team

What will you bring:

• 6+ years of Linux or UNIX system administration experience

• Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

• RH certification is preferred.

• Good Troubleshooting skills for RHEL

• L2 Support and Administration Experience for RHEL clusters

• Has experience in working with Large customer setups

• Preferred work experience for Indian customers

• Experience in working at customer locations. This job is in Mumbai

• Has excellent Communication skills to drive technical conversations with the customer.

What You Will Do

• Lead the planning and execution of software development initiatives in alignment with engineering strategy.

• Monitor team operations, build pipeline health, and address quality metrics using data-driven insights.Manage team priorities, set clear direction, and allocate resources effectively.

• Serve as an escalation point for technical issues; troubleshoot and resolve challenges within the team.Provide regular status updates to stakeholders, including product issues, customer support needs, and security vulnerabilities.

• Collaborate with product managers and architects to maintain a prioritized backlog.

• Coach and mentor team members, deliver performance feedback, and support career growth.

• Contribute to recruiting efforts, candidate evaluations, and HR-related management functions.

• Drive open source engagement strategies and collaborate with the broader OpenShift and Red Hat ecosystem.

What You Will Bring

• Bachelor’s degree or equivalent experience in software engineering or related technical field.

• At least 2 years of experience as a people manager in a technical environment.

• 1+ years of experience directly guiding and mentoring engineering teams.

• Strong technical background with a solid understanding of software development, CI/CD practices, and team leadership.

• Excellent communication and interpersonal skills; proven ability to engage with stakeholders and cross-functional teams.

• Ability to prioritize, manage time effectively, and thrive under pressure.

• Experience working in agile software development environments.Proficiency in performance coaching, goal setting, and team development.

The Following Are Considered a Plus

• Experience in the OpenShift or broader Kubernetes ecosystem.

• Experience with managing different AI workloads in a Kubernetes environment

• Training

• Inferencing

• Understanding of core Kubernetes components especially those useful for AI workloads.

• Hands-on experience with quality assurance practices such as unit, integration, and functional testing.

• Familiarity with open source community engagement and contribution strategies.

• Strong presentation and data analytics skills to support operational decision-making.

• Project management experience in a software delivery context.

The salary range for this position is $144,660.00 - $238,650.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

​About the Job

You will work cross-functionally and globally with numerous teams, including Product Management, Product Marketing, Technical Marketing, Digital Experience, Brand Experience, Field Marketing, Partner Marketing, Engineering, Sales and Services. You will conduct research, craft market strategies, and develop content to support demand generation and enable field sales and Red Hat channel partners. We'll need you to be able to understand customer needs and develop compelling messaging, as you will spend time in front of customers and partners. This role comes with management responsibilities. As a player-coach inside the product marketing team, you will contribute to the overall success by leading and mentoring as well as delivering on projects.

What You Will Do

• Collaborate with product management teams to ensure marketing plans align with the product roadmap and releases

• Create concise and compelling core product messaging that embodies key product attributes, including value proposition, positioning, and differentiation

• Ensure the creation of effective marketing assets and content, including whitepapers, presentations, case studies, solution briefs, web content, data sheets, and sales kits that can be used globally

• Develop marketing collateral and sales tools that will be used by Red Hat's Sales team and partners.

• Develop and deliver enablement and training activities for Sales, Pre-sales, and Professional Services teams and partners

• Collaborate with other product teams to create multi-product/solution marketing materials that address customer use cases and pain points

• Monitors the development of business plans, assesses market penetration, and product positioning

What You Will Bring

• 3+ years of people management experience, ideally leading and managing geographically dispersed team members working in multiple offices and remotely

• 5+ years of Product Marketing experience.

• 5+ years of software industry experience, preferably within an area of infrastructure software, e.g. operating systems (Linux preferred), virtualization, cloud, or systems management

• Domain knowledge and experience with open source projects is a plus

• Bachelor’s degree in marketing, engineering, computer science or related area, or equivalent experience; MBA preferred; Completion of Pragmatic Marketing training a plus

• Track record of success in a fast-paced technical environment

• Ability to develop proof points around turning messaging and positioning into high-value assets

• Excellent written and verbal communication skills and presentation skills

• Ability and experience working in an inspirational, influence-driven, cross-functional environment

• Ability to be meet deadlines and handle multiple tasks at once in a highly complex environment

• Experience with the following technologies and use cases is a plus: Ansible, IT Automation, Configuration Management, Provisioning, IT Operations, Networking, Cloud technologies, Containers, Kubernetes, VMware, etc.. Public cloud offerings like Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure, and Event driven architectures, AI/ML, Edge computing

• Willingness to travel 10-25%

The salary range for this position is $154,150.00 - $254,350.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

The Red Hat Ansible Automation business unit is seeking a Sr Technical Developer Advocate - Automation. As a Sr Technical/Developer Advocate - Automation you will have significant responsibility in enabling Red Hat’s technical sellers, which includes developing and delivering technical content such as labs, presentations, demonstrations, videos, and conference keynotes that are viewed and used by thousands of solutions architects, consultants, and partner presales associates worldwide. You'll also help shape the direction of the Red Hat Ansible automation offerings by communicating requirements through customer relationships as well as in-depth product usage.

What you will do

• Become a subject matter expert on the technical features and functions of Ansible Automation Platform and be able to demonstrate them to a wide variety of audiences, personas and stakeholders.

• Create, deliver, and tailor content for both internal and external audiences.

• Create, deliver and maintain technical sales assets including (but not limited to) product labs, click-through demonstrations, short-form video demos, blogs, e-books, and more.

• Evangelize, promote, and syndicate created content (especially video) and engage on social media to reach additional audiences.

• Deliver presentations at key industry and Red Hat events to relevant audiences.

• Ensure Ansible Automation Platform content is easy and clear to communicate to a variety of customers at numerous levels.

• Work with internal stakeholders like product management, product marketing, engineering, sales, and the larger marketing groups to create content aligned with business needs.

• Communicate requirements and product improvement opportunities to relevant product stakeholders such as product management and engineering.

• Work with external customers, technology partners and community members to create compelling stories and case studies.

What you will bring:

• Comfort with programming and traditional software development processes applied to customer use cases. Knowledge around python, bash scripting are examples of must-haves.

• Represent the values of the Red Hat Ansible Technical Marketing team (be kind, be accountable, be open).

• Technical curiosity around how things work, and a desire and willingness to learn how developers and operations teams automate together.

• Understanding (or wanting to learn) what it takes to motivate and inspire technical audiences and an ability to convey the WHY just as much as the HOW to customers and sales stakeholders.

• Ability to create high-quality, compelling technical marketing content quickly and accurately (often from scratch) while also having the ability to also be a highly skilled “hacker” for building complex labs and demos.

• Understand when things need to be Good Enough - time is precious for juggling all of the tasks that you may not know about yet.

• Knowledge of GitHub, since many sources of content are stored as code for modularity.

• Knowledge of video editing software such as Techsmith Camtasia (or similar) a plus (or willing to learn).

• Knowledge of open source projects, development processes and methodologies is a plus.

• Knowledge of Ansible automation is a plus.

• Ability to travel up to 25% and role is in-office, in Durham, NC.

• The ideal candidate is a hacker with 5-7 years experience that is comfortable with the unknown, hungry for cool new use-cases, can stitch things together, and then be a creative, compelling and engaging storyteller in written and video form (and then promote the story to the masses).

The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

The Red Hat Ansible Automation business unit is seeking a Senior Technical Marketing Manager. As a Senior Technical Marketing Manager, you will have significant responsibility in enabling Red Hat’s technical sellers, which includes developing and delivering technical content such as labs, presentations, demonstrations, videos, and conference keynotes that are viewed and used by thousands of solutions architects, consultants, and partner presales associates worldwide. You'll also help shape the direction of the Red Hat Ansible automation offerings by communicating requirements through customer relationships as well as in-depth product usage.

What you will do

• Become a subject matter expert on the technical features and functions of Ansible Automation Platform and be able to demonstrate them to a wide variety of audiences, personas and stakeholders.

• Create, deliver, and tailor content for both internal and external audiences.

• Create, deliver and maintain technical sales assets including (but not limited to) product labs, click-through demonstrations, short-form video demos, blogs, e-books, and more.

• Evangelize, promote, and syndicate created content (especially video) and engage on social media to reach additional audiences.

• Deliver presentations at key industry and Red Hat events to relevant audiences.

• Ensure Ansible Automation Platform content is easy and clear to communicate to a variety of customers at numerous levels.

• Work with internal stakeholders like product management, product marketing, engineering, sales, and the larger marketing groups to create content aligned with business needs.

• Communicate requirements and product improvement opportunities to relevant product stakeholders such as product management and engineering.

• Work with external customers, technology partners and community members to create compelling stories and case studies.

What you will bring:

• Comfort with programming and traditional software development processes applied to customer use cases. Knowledge around python, bash scripting are examples of must-haves.

• Represent the values of the Red Hat Ansible Technical Marketing team (be kind, be accountable, be open).

• Technical curiosity around how things work, and a desire and willingness to learn how developers and operations teams automate together.

• Understanding (or wanting to learn) what it takes to motivate and inspire technical audiences and an ability to convey the WHY just as much as the HOW to customers and sales stakeholders.

• Ability to create high-quality, compelling technical marketing content quickly and accurately (often from scratch) while also having the ability to also be a highly skilled “hacker” for building complex labs and demos.

• Understand when things need to be Good Enough - time is precious for juggling all of the tasks that you may not know about yet.

• Knowledge of GitHub, since many sources of content are stored as code for modularity.

• Knowledge of video editing software such as Techsmith Camtasia (or similar) a plus (or willing to learn).

• Knowledge of open source projects, development processes and methodologies is a plus.

• Knowledge of Ansible automation is a plus.

• Ability to travel up to 25% and role is in-office, in Durham, NC.

• The ideal candidate is a hacker with 5-7 years experience that is comfortable with the unknown, hungry for cool new use-cases, can stitch things together, and then be a creative, compelling and engaging storyteller in written and video form (and then promote the story to the masses).

The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

The Red Hat Ansible Automation business unit is seeking a Technical Marketing Manger. As a Technical Marketing Manager, you will have significant responsibility in enabling Red Hat’s technical sellers, which includes developing and delivering technical content such as labs, presentations, demonstrations, videos, and conference keynotes that are viewed and used by thousands of solutions architects, consultants, and partner presales associates worldwide. You'll also help shape the direction of the Red Hat Ansible automation offerings by communicating requirements through customer relationships as well as in-depth product usage.

What you will do:

• Become a subject matter expert on the technical features and functions of Ansible Automation Platform and be able to demonstrate them to a wide variety of audiences, personas and stakeholders.

• Create, deliver, and tailor content for both internal and external audiences.

• Create, deliver and maintain technical sales assets including (but not limited to) product labs, click-through demonstrations, short-form video demos, blogs, e-books, and more.

• Evangelize, promote, and syndicate created content (especially video) and engage on social media to reach additional audiences.

• Deliver presentations at key industry and Red Hat events to relevant audiences.

• Ensure Ansible Automation Platform content is easy and clear to communicate to a variety of customers at numerous levels.

• Work with internal stakeholders like product management, product marketing, engineering, sales, and the larger marketing groups to create content aligned with business needs.

• Communicate requirements and product improvement opportunities to relevant product stakeholders such as product management and engineering.

• Work with external customers, technology partners and community members to create compelling stories and case studies.

What you will bring:

• Represent the values of the Red Hat Ansible Technical Marketing team (be kind, be accountable, be open).

• Understanding (or wanting to learn) what it takes to motivate and inspire technical audiences and an ability to convey the WHY just as much as the HOW to customers and sales stakeholders.

• Ability to create high-quality, compelling technical marketing content quickly and accurately (often from scratch) while also having the ability to also be a highly skilled “hacker” for building complex labs and demos.

• Charismatic with excellent presentation skills and the ability to energize and excite technical audiences while demonstrating expertise in our offerings.

• Intuitive and motivated self-starter that wants to learn and work on an existing high-powered experienced team.

• Know when things need to be Good Enough - time is precious for juggling all of the tasks that you may not know about yet.

• Knowledge of GitHub, since many sources of content are stored as code for modularity.

• Knowledge of video editing software such as Techsmith Camtasia (or similar) a plus (or willing to learn).

• Knowledge of open source projects, development processes and methodologies is a plus.

• Knowledge of Ansible automation is a plus.

• A hacker that is comfortable with the unknown, find cool new use-cases, stitch things together, and then be a compelling and engaging storyteller in written and video form (and then promotes the story to the masses).

• Ability to travel up to 25%.

The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave