דרושים Technical Account Manager - Openshift Uk ב-Red Hat ב-United Kingdom, London

What you will do:

• Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services

• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications

• Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities

• Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities

• Gain an understanding of the processes and tools associated with enterprise-level solution architecture

• Focus on your personal and professional development as you grow your career at Red Hat

• Support the Tech Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educating customers, and increase sales pipeline and revenue

What you will bring:

• Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.

• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred.

• Motivation to engage in self-directed learning on new technologies

• Willingness to travel to customer sites depending on assignments and to work both in-person from a London office and remotely

• Effective communication (written and verbal) and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Full professional proficiency in written and spoken English

What you will do:

• Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services

• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications

• Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities

• Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities

• Gain an understanding of the processes and tools associated with enterprise-level solution architecture

• Focus on your personal and professional development as you grow your career at Red Hat

• Support the Tech Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educating customers, and increase sales pipeline and revenue

What you will bring:

• Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.

• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred.

• Motivation to engage in self-directed learning on new technologies

• Willingness to travel to customer sites depending on assignments and to work both in-person from a London office and remotely

• Effective communication (written and verbal) and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Full professional proficiency in written and spoken English

In this role, you will drive the strategy, development, and execution of our sovereign platform offerings, ensuring they align with operational sovereignty, regulatory needs, and business demands of our customers. This role requires a deep understanding of on-prem infrastructure, hybrid cloud technologies, regulatory compliance, security frameworks, and market trends in sovereignty concerns. You will work closely with engineering, legal, compliance, and business teams to ensure our cloud solutions meet the highest standards of security, compliance, and performance. This is a great opportunity to develop our strategy for our sovereign cloud offering and work alongside some of the brightest minds in open source.

What you will do

• Define and execute the product roadmap for sovereign cloud solutions, ensuring alignment with multiple global data residency (e.g., AI Safety, DORA, CRA, FedRAMP, GDPR, CCPA, NIS2), security, and compliance requirements and regulations.

• Work with engineering and product teams to lead the design of scalable, secure, and compliant infrastructure and management capabilities and manage product lifecycles.

• Conduct in-depth market analysis to understand customer needs and feedback, competitive landscape, and industry trends, and collaborate with product and engineering stakeholders teams to implement features and enhancements following agile development practices.

• Partner with policy experts to engage with government agencies and regulatory bodies to align product offerings, and collaborate with legal and compliance teams to stay ahead of evolving regulations.

• Define security and compliance requirements and work with cybersecurity teams to ensure encryption, access controls, and data localization measures are in place.

• Support and coordinate audits, risk assessments, and certifications (e.g. ISO 27001, FedRAMP, SOC 2, NIST, SecNumCloud, etc.).

• Build strategic relationships with local infrastructure providers, technology partners, and regulators.

• Evangelize Red Hat’s sovereignty strategy and solution with customers, partners, analysts and media.

• Coordinate with marketing and sales teams to lead product releases, develop go-to-market strategies, manage strategic product positioning, and serve as the main point of contact for stakeholders, managing customer relationships, and feedback.

• Define pricing and business models for regulated infrastructure.

• Drive customer adoption and retention through value-driven product enhancements.

• Monitor key performance indicators (KPIs) to measure success and optimize offerings.

What you will bring

• 15+ years of experience in product management, cloud computing, or related fields.

• Deep understanding of cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud environments.

• Strong knowledge of data sovereignty laws, security frameworks, and compliance requirements across multiple markets.

• Experience in regulated industries such as government, healthcare, finance, or defense.

• Proven track record of driving long-term product strategy, roadmaps, and market adoption.

• Ability to lead cross-functional teams across engineering, product, sales, and marketing, security, and legal teams.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management abilities.

• Experience with security certifications / standards (e.g. ISO 27001, FedRAMP, SOC 2, NIST, SecNumCloud, etc.).

• Experience or knowledge of US EAR/ITAR, EU/UK Dual Use Regulations, or similar laws.

• Knowledge of AI and edge computing in sovereign cloud environments.

• Familiarity with confidential computing and zero-trust security models.

• Familiarity with Red Hat’s portfolio is a plus.

• Willingness to travel up to 25%

What you will do:

• Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities

• Understand customers' technical infrastructure, hardware, processes, and products

• Deliver key portfolio updates and assist customers with product upgrades

• Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies

• Perform initial or secondary investigations and respond to online and phone support requests

• Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption

• Ensure high level of customer experience with each qualified engagement

• Analyze and present periodic reviews of operational performance to customer leadership

• Establish and maintain parity with Red Hat’s open hybrid cloud strategy

• Delivering trainings and presentations to customers staff

• Travel, as necessary, to visit customers or internal events

What you will bring:

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, and IT automation

• Experience with Cloud computing infrastructure solutions (such as OpenShift and OpenStack) and their concepts

• Strong understanding of Linux and related technologies such as, but not limited to, networking and storage

• Azure, AWS, Google Cloud knowledge and general CI/CD, etc.

• Prior experience in a support, development, engineering, or quality assurance organization

• Ability to handle multiple issues and projects, while maintaining a high attention to detail

• Ability to manage and grow existing enterprise customer relationships

• Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely

• Willingness to pursue certifications, such as RHCE, RHCA, etc.

• Efficient time management, as well as the ability to prioritize tasks according to their importance/urgency

• Ability to manage multiple issues and projects with focus on detail, while not losing sight of the overall picture

• Be able to communicate effectively how Red Hat’s offerings align to customer needs and use-cases

• Existing or previous SC level clearance or higher, and/or a willingness to undertake clearance procedures up to SC

The following are considered a plus:

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Red Hat certifications such as, RHCE and RHCA

• Previous hands-on experience with Red Hat technologies, such as Enterprise Linux (RHEL), Satellite, OpenShift Container Platform, OpenStack Platform, Ansible Automation Platform, etc.

• Experience with cloud computing and cloud providers, such as Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP) or IBM Cloud

• Comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Prior experience serving in a technical leadership or mentorship role

Strategic Account Manager - Public Sector (HMRC) - UK

You’ll need to use or develop value propositions to engage at an appropriate level with customers and individuals, who may have limited understanding of the entire Red Hat propositions. As a Strategic Account Manager, you’ll need to develop, progress, and close opportunities to meet and exceed targets. You’ll also need to have the ability to coordinate a virtual team efficiently to achieve this goal.

What you will do:

• Generate pipeline by Identify customer’s objectives and initiatives and help them achieve their goals using Red Hat solutions

• Report the pipeline of opportunity within systems and accurately forecast revenue

• Use account planning, MEDDPIC and leadership skills to efficiently and effectively virtually manage and direct multiple Red Hat associates. This includes, solutions architects, internal sales associates, technical support issues, professional services and overlay sales representatives

• Uncover customer business ambitions related to IT efficiency, data availability, cloud management, and modern application development and the challenges that they face in achieving them.

• Gain a good understanding of the Red Hat’s solutions and services to develop and position propositions that will help customers overcome their challenges

• Meet quantitative and qualitative performance expectations. Including pipeline generation, quota attainment and building a virtual high performance team

• Set high standards for articulation and presentation of key messages and value proposition to C-level executives and vice presidents

• Oversee all aspects of the sale, from pricing negotiations through contract development to ensuring successful order fulfillment once the order has been received and processed

• Work with partner sales and services organizations as well as IT and lines of business executives within corporate environments

What you will bring:

• Proven record of direct selling of complex solutions to large organizations and multiple decision-makers in high-tech offerings and services

• Consistent sales record of performance and business development using well constructed plans to implement sales strategies

• Ability to develop relationships and credibility at enterprise architect, business development and C-level throughout organizations

• Experience securing customer meetings at the appropriate level to uncover or initiate customer projects and opportunities

• Ability to meet in-person at customer sites when necessary to perform a high level of face-to face customer meetings

• Knowledge of and experience with operating system optimization, middleware (integration, application servers, caching, and business process and rules), hybrid cloud management, and modern approaches to application development using Platform-as-a-Service (PaaS)

• Experience managing indirect customer procurement and direct customer engagement model

• Ability to communicate with headquarters-based resources and associates to effectively resolve customer issues

• Demonstrated solid leadership and account planning skills

• Willingness to travel within the U.K.

What you will do:

• Cross-functional collaboration: work closely with key stakeholders and teams across product, sales, marketing and partner ecosystem to develop outstanding partnerships both internally and externally, as well as go to market strategies resulting in sales of joint partner and Red Hat solutions

• Collaborate with Ecosystem Partner Managers both globally and regionally, as well as marketing teams to drive and execute the go to market strategy developed with the Partners

• Guide end-to-end cooperation with Business Units, Products and Technologies, Regional Partner Alliances, Global Marketing, Solutions Architect, and Red Hat Services teams

• Engage with technical and non-technical stakeholders, to articulate opportunities that provide quantifiable outcomes and measurable progress

• Market analysis: Conduct analysis of market trends, customer challenges, technologies to formulate and implement robust business development strategies that align with our global vision

• Identify and prioritize co-created solutions and content to drive high impact and measurable outcomes

• Help foster a positive team culture: share best practices, both at a regional and global level

What you will bring:

• 5 years of experience in Partner/Go-to-Market Ecosystem in a strategic role (sales or operations)

• Experience creating and executing multi-partner solutions

• Understanding of Partner Ecosystems with the ability to create and grow positive partner relationships through successful development, implementation and execution of a business planning process

• Self starter who can take initiative and can deliver on deadlines with minimal supervision

• Strategic thinker with the ability to translate technical concepts into business value

• RH product portfolio knowledge and value proposition is an advantage

• Experience to engage decision makers at all levels, including senior level executives

• Deep understanding of current market and its trends/opportunities

• Experience working with cross-functional teams, both at the Global and Regional level

• Highly collaborative

• Proven ability to work in a highly adaptive and agile environment

• Excellent communication skills, both written and verbal

• Excellent negotiation skills

• Masters or Bachelors degree is an advantage