דרושים Global Cross Route Business Strategy Consultant - London Uk Hybrid ב-Red Hat ב-United Kingdom, London

What you will do:

• Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services

• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications

• Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities

• Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities

• Gain an understanding of the processes and tools associated with enterprise-level solution architecture

• Focus on your personal and professional development as you grow your career at Red Hat

• Support the Tech Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educating customers, and increase sales pipeline and revenue

What you will bring:

• Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.

• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred.

• Motivation to engage in self-directed learning on new technologies

• Willingness to travel to customer sites depending on assignments and to work both in-person from a London office and remotely

• Effective communication (written and verbal) and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Full professional proficiency in written and spoken English

What you will do:

• Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services

• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications

• Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities

• Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities

• Gain an understanding of the processes and tools associated with enterprise-level solution architecture

• Focus on your personal and professional development as you grow your career at Red Hat

• Support the Tech Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educating customers, and increase sales pipeline and revenue

What you will bring:

• Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.

• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred.

• Motivation to engage in self-directed learning on new technologies

• Willingness to travel to customer sites depending on assignments and to work both in-person from a London office and remotely

• Effective communication (written and verbal) and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Full professional proficiency in written and spoken English

What you will do:

• Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities

• Understand customers' technical infrastructure, hardware, processes, and products

• Deliver key portfolio updates and assist customers with product upgrades

• Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies

• Perform initial or secondary investigations and respond to online and phone support requests

• Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption

• Ensure high level of customer experience with each qualified engagement

• Analyze and present periodic reviews of operational performance to customer leadership

• Establish and maintain parity with Red Hat’s open hybrid cloud strategy

• Delivering trainings and presentations to customers staff

• Travel, as necessary, to visit customers or internal events

What you will bring:

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, and IT automation

• Experience with Cloud computing infrastructure solutions (such as OpenShift and OpenStack) and their concepts

• Strong understanding of Linux and related technologies such as, but not limited to, networking and storage

• Azure, AWS, Google Cloud knowledge and general CI/CD, etc.

• Prior experience in a support, development, engineering, or quality assurance organization

• Ability to handle multiple issues and projects, while maintaining a high attention to detail

• Ability to manage and grow existing enterprise customer relationships

• Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely

• Willingness to pursue certifications, such as RHCE, RHCA, etc.

• Efficient time management, as well as the ability to prioritize tasks according to their importance/urgency

• Ability to manage multiple issues and projects with focus on detail, while not losing sight of the overall picture

• Be able to communicate effectively how Red Hat’s offerings align to customer needs and use-cases

• Existing or previous SC level clearance or higher, and/or a willingness to undertake clearance procedures up to SC

The following are considered a plus:

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Red Hat certifications such as, RHCE and RHCA

• Previous hands-on experience with Red Hat technologies, such as Enterprise Linux (RHEL), Satellite, OpenShift Container Platform, OpenStack Platform, Ansible Automation Platform, etc.

• Experience with cloud computing and cloud providers, such as Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP) or IBM Cloud

• Comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Prior experience serving in a technical leadership or mentorship role

What you will do:

• Cross-functional collaboration: work closely with key stakeholders and teams across product, sales, marketing and partner ecosystem to develop outstanding partnerships both internally and externally, as well as go to market strategies resulting in sales of joint partner and Red Hat solutions

• Collaborate with Ecosystem Partner Managers both globally and regionally, as well as marketing teams to drive and execute the go to market strategy developed with the Partners

• Guide end-to-end cooperation with Business Units, Products and Technologies, Regional Partner Alliances, Global Marketing, Solutions Architect, and Red Hat Services teams

• Engage with technical and non-technical stakeholders, to articulate opportunities that provide quantifiable outcomes and measurable progress

• Market analysis: Conduct analysis of market trends, customer challenges, technologies to formulate and implement robust business development strategies that align with our global vision

• Identify and prioritize co-created solutions and content to drive high impact and measurable outcomes

• Help foster a positive team culture: share best practices, both at a regional and global level

What you will bring:

• 5 years of experience in Partner/Go-to-Market Ecosystem in a strategic role (sales or operations)

• Experience creating and executing multi-partner solutions

• Understanding of Partner Ecosystems with the ability to create and grow positive partner relationships through successful development, implementation and execution of a business planning process

• Self starter who can take initiative and can deliver on deadlines with minimal supervision

• Strategic thinker with the ability to translate technical concepts into business value

• RH product portfolio knowledge and value proposition is an advantage

• Experience to engage decision makers at all levels, including senior level executives

• Deep understanding of current market and its trends/opportunities

• Experience working with cross-functional teams, both at the Global and Regional level

• Highly collaborative

• Proven ability to work in a highly adaptive and agile environment

• Excellent communication skills, both written and verbal

• Excellent negotiation skills

• Masters or Bachelors degree is an advantage