דרושים Senior Infrastructure Architect - Telco ב-Red Hat ב-מקסיקו

What you will do:

• Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;

• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

• Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;

• Constantly work on your troubleshooting skills and keep up with the latest technology trends

• Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;

• Contribute to the global Red Hat’s knowledge management system;

• Cooperate with your colleagues on different projects; be a respected member of the global team;

• Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams;

• Be available to perform weekend shift duties on a rotational schedule;

• Contribute to the open source community and to the code of our offerings.

What you will bring:

• Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;

• Excellent system administration skills and experience working in technical support or in customer-facing roles.

• Strong knowledge of containers;

• Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations;

• Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus;

• Knowledge of Red Hat Openstack Platform is a plus;

• Microsoft Azure knowledge is a plus;

• Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;

• Solid troubleshooting skills and passion for problem-solving and investigation;

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

• Ability to work as part of a team; open-minded and collaborative approach;

• Good communication skills and the ability to listen to customer issues;

• Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

• Excellent verbal and written skills in English.

The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Educate customers on the capabilities of the Red Hat solutions portfolio and conduct live demonstrations

• Build trusted relationships with customers’ technical associates and leadership

• Identify and qualify opportunities; sell the value of Red Hat’s solutions

• Manage and carry out complex proofs of concept

• Architect complex solutions that achieve customer requirements

• Gain deep understanding of customer environments and use cases and be the advocate for customer priorities with the Business team

• Provide overall technical account management

What you will bring:

• 5+ years of experience as a sales engineer, solutions architect, or equivalent role with large enterprise account

• Telco and network experience, including an understanding of key network functions virtualization (NFV) concepts

• knowledge of and experience with emerging technology in areas where Red Hat competes including Hybrid Cloud, DevOps, microservices, cloud platforms, software-defined storage, container platform and orchestration, and virtualization, including NFV

You will lead the design and development of scalable AI workloads that address the demands of diverse markets and industries globally with a special emphasis on the LATAM needs, including finance, telecommunications, manufacturing, and healthcare.

As a Senior AI Architect, you’ll also contribute to building regional expertise by mentoring architects and consultants, crafting repeatable delivery methodologies, and representing Red Hat as an industry leader in AI technologies.

At 3 months, be prepared to:

• Gain in-depth knowledge of Red Hat technologies by completing enablement programs focused on OpenShift and Red Hat AI platform.

• Scope and deliver consulting engagements for customers, applying Red Hat's expertise in containerization and AI technologies.

• Support regional consulting and sales teams in early customer engagements to scope solutions and articulate AI’s value proposition.

Within 6 months, be ready to:

• Lead the design and implementation of customer solutions on AI Platform. Develop expertise in areas such as distributed workloads, hardware accelerators at scale, or ISV partner integrations in LATAM markets.

• Collaborate with product engineering and sales teams to align customer feedback with Red Hat’s solutions roadmap.

• Collaborate with consultants in delivering high-quality AI projects.

Within 12 months, be contributing to broader regional and global objectives by:

• Driving the adoption of global AI best practices and methodologies across LATAM, enabling scalable and repeatable AI platform deployments.

• Engaging in active participation and contributing to the Red Hat AI community of practice by sharing lessons learned, best practices, and technical expertise.

• Representing Global in LATAM AI strategy discussions and contributing regional perspectives to Red Hat’s technology vision.

• Developing AI solutions tailored to the unique needs of LATAM customers with global vision.

What you will bring:

• Bachelor's degree or higher in computer science or a related technical field.

• Experience leading successful AI consulting engagements in the LATAM region or similar markets.

• Proven ability to architect and design complex solutions in rapidly evolving technology environments.

• The ability to stay on top of emerging solutions for AI and the ability to learn those technologies quickly.

• Experience with modern predictive and generative AI techniques.

• Strong application architecture and development expertise.

• Deep expertise with Red Hat OpenShift/Kubernetes and open source AI community projects such as Kubeflow, PyTorch and vLLM.

• Familiarity with AI use cases in industries such as finance, telecommunications, healthcare, or retail within LATAM.

• Demonstrated ability to advise senior IT and business executives, including experience presenting to C-level stakeholders.

• Hands-on experience with agile, DevOps, and MLOps methodologies.

• Excellent communication and presentation skills tailored to diverse cultural and professional audiences.

• Willingness to travel across LATAM (up to 35% of the time).

What you will do:

• Validate the identity of candidates

• Effectively manage multiple simultaneous certification exams

• Ensure timely start and completion of each individual exam session

• Monitor candidates with vigilance and intervene in the event of protocol variances

• Escalate to manager as appropriate

• Coordinate with the Exam Support team to facilitate technical assistance to exam participants

• Identify and assess queries so that the response is consistent with the Certification team’s guidance

• Provide accurate, valid, and complete information by using the right methods and tools

• Keep records of interactions

• Follow communication of procedures, guidelines, and policies

What you will bring:

• 3+ years of customer-facing experience with global customer exposure in a support role

• Ability to work in shifts outside normal business hours

• Excellent written and verbal communication skills in English, additional language is a plus

• Fast typing skills with high accuracy

• Advanced technical skills with browsers and network trouble shooting

• Detail-oriented with respect for academic integrity

• Ability to handle multiple priorities and manage time effectively

Job Summary:

You'll manage and develop strategic sales business through our partners to guide sustainable long-term growth with existing and new accounts.

What you will do:

• Define Red Hat’s value propositions with leading solutions providers to win long-term and short-term opportunities within Telco, Media and Entertainment accounts

• Promote sales, focusing on joint solutions and opportunities, and on creating and guiding partner sales initiatives and direct sales

• Work with partners to demonstrate how Red Hat’s solutions and technologies can be integrated in their offerings to deliver a higher return on investment (ROI)

• Promote executive engagement on an ongoing basis to ensure that key strategies for increasing Red Hat's presence in partner customer accounts are met

• Build jointly-agreed-to business plans with partners and ensure implementation of business plans based on defined metrics

• Collaborate with other verticals to help promote their business objectives through the partner ecosystem

What you will bring:

• 6+ years of sales experience working with partners or channels in the software industry and experience with direct sales specific to the Telco industry

• Experience developing business with partners with individual quota carriers and generating direct sales leads

• Proven ability to significantly increase revenue and a record of managing organizations that deliver target sales and market share numbers

• Exceptional written and verbal communication, presentation, and follow-up skills

• Willingness to travel

• Highly motivated with the ability to work as part of a team and as catalyst of the team

• Ability to translate partner business needs into joint solutions and manage these initiatives

• Ability to perform under pressure and adapt to an ever-changing work environment

• Advanced English language skills

Job Summary

You’ll need to have a combination of advanced technical expertise, business insight, and excellent communication skills.

What you will do:

• Support Red Hat’s partners in leading presales pilots, initiatives, demonstrations, proofs of concepts (POC), evaluations, and benchmarks

• Understand the channel partner’s business model and demonstrate knowledge of partner go-to-market strategies and Red Hat’s relevance in comparison to other vendor's offerings

• Serve as a point of contact between partners and Red Hat, including evangelization for partner capabilities and implementation within Red Hat and vice versa

• Serve as an overall technical expert for Red Hat partner accounts and as a resource manager and coordinator for other specialists

• Take responsibility for developing, maintaining, and growing technical relationships with Red Hat’s partners e.g., Red Hat Champions

• Assess the technical expertise of Red Hat’s partners by developing and implementing technical enablement plans for focus partners and by regularly monitoring progress

• Integrate Red Hat’s technologies across Red Hat's five major solutions areas of platform, management, cloud, middleware, and storage to build joint solutions with partners

• Continue educational advancement to learn additional Red Hat’s solutions within your area of specialization and across the broader Red Hat portfolio

What you will bring:

• 7+ years of experience with Java programming

• 7+ years of experience with JEE programming with application servers e.g., Red Hat Middleware, Oracle WebLogic, IBM WebSphere, etc.

• Technical translating skills with the ability to explain technical concepts to non-technical audiences

• Proficient presentation skills to small and large groups of mixed audiences including business, technical, and management teams Knowledge of application architecture like MVC or Model 2, patterns, JDBC, CVS, build management, etc.

• Knowledge of enterprise architecture like UNIX, relational database management systems (RDBMS), message-oriented middleware (MOM), lightweight directory access protocol (LDAP), clustering, etc.

• Excellent written and verbal communication skills in English

• Willingness to travel up to 50%

• Presales and sales engineering experience are a plus

As an Application Development Architect, you will lead technical validation (scope of work & services proposals) and prototyping based on Red Hat OpenShift and Red Hat Application Services. You will then help our customers streamline their enterprise application development with a focus on cloud-native technologies and help them continuously improve feature releases.

What you will do:

• Able to design and deliver a standard solution implementation alone - Co-leads delivery for one product in a standard project

• Contributes to architectural design translation and takes full ownership for individual tasks in a complex project

• Assists in project planning and drives the team towards the goals that project leadership has put in place

• Plays a key role in managing customer expectations

• Can adapt their individual project tasks as customer environment issues come up

• Can clearly articulate customer benefits of Red Hat technologies, services, and products

• Trusted advisor to technical Red Hat and customer resources

• Identifies future opportunities for other Red Hat products/services for their customers and alerts sales team

• Actively guides consultants and associate consultants on their teams and provides feedback about their performance

• Recognizes leadership opportunities on their own and is willing to take them on

• Can confidently discuss the decisions of the team with leadership

• Handles crucial one-on-one conversations with tact and facilitates positive resolutions

• Able to explain their technical knowledge to non-technical audiences

• Capable of presenting to customers, general public, or internal audiences in their area of expertise

• Maintains Red Hat messaging in all communications

• Has a few certifications related to their area of expertise (not limited to Red Hat certifications)

• Actively consumes Red Hat advanced level training content (and/or pursues technical learning related to their projects)

• Keeps up to date on new Red Hat training as it is updated

• Embraces growth mindset in alignment with their yearly technical goals

• Be pioneer, try new technologies and self-study is a must

What you will bring:

• 6+ years of experience with and advanced knowledge of middleware technologies, including enterprise web or middleware development project experience with application integration using products such as Camel, Kafka, Quarkus, Keycloak, API Management on Red Hat OpenShift or Kubernetes

• 6+ years of experience working directly with enterprise stakeholders and architects on a range of development and deployment projects

• Consulting and people skills

• Experience providing technical leadership to a small team

• Experience defining solutions architectures and designing, implementing, and troubleshooting large-scale workable solutions

• Knowledge of software development methodologies, object-oriented design, and development principles, including enterprise integration and software design patterns

• Understanding of Java frameworks such as Quarkus/ Spring boot.

• Knowledge of DevOps or continuous integration (CI) and continuous development (CD) technologies like Tekton and Argo CD

• Understanding of automation and scripting tools like Red Hat Ansible Automation Platform

• Willingness to travel up to 30% of the time to customer locations throughout LATAM.

• Professional level of English, Spanish and Portuguese is required to assist LATAM customers & connect with global teams