דרושים Customer Success Architect - Red Hat Demo ב-Red Hat ב-Czechia, Brno

Primary Job Responsibilities

• Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that high-volume sales and open new opportunities for both customer and Red Hat, aligned to goals, budgets, and forecasts.

• Leads and coordinates a diverse team on plan execution and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.

• Proactively expands the strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions, and to provide a comprehensive account management experience.

• Demonstrates an understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape the ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Red Hat offerings.

Required Skills

• 7+ years of experience working in IT sales with exceptional record

• Ability to work as part of a fast-paced and growing team as well as on your own

• Good understanding of the companies and opportunities that exist within Japan

• Good communication and technical skills to develop relationships at engineering, commercial, and executive levels throughout organizations

• Good understanding of the enterprise market and partner ecosystem

• High ethical standards and integrity

• Understanding of Container, Linux, and middleware software-related sales cycles is a plus

• Experience selling open source software technology or other software services in a subscription model is a plus

What you will do

• Develop and execute detailed test plans, test cases, and test scripts based on software requirements and technical specifications.

• Perform functional, integration, regression, and performance testing on Red Hat OpenShift Virtualization.

• Identify, document, and track software defects using bug tracking systems.

• Collaborate closely with developers to investigate, troubleshoot, and resolve software issues.

• Contribute to the continuous improvement of testing processes and methodologies.

• Participate in code reviews and provide feedback on software design and implementation.

• Automate test cases using Python and automation frameworks.

What you will bring

• 5+ years of experience in software quality engineering or testing.

• Understanding of virtualization technologies and containerization.

• Experience with test automation frameworks.

• Proficiency in Python.

• Basic knowledge of Bash.

• Understanding and working according to CI/CD principles.

• Familiarity with bug tracking systems (e.g., Jira).

• Experience with the system administration or architecture would be considered a huge plus

• Good written and verbal communication skills in English.

The following are considered a plus:

• Open source experience

• Familiarity with Kubernetes or Red Hat OpenShift

• Basic knowledge in Golang or Ansible

• Experience with Windows automation or Windows Cluster

What you will do

• Work closely with engineering teams around the world to understand and implement improvements and fix product defects in existing releases of OpenShift Core Platform.

• Follow the Kubernetes community and proactively implement important improvements from the project in our product.

• Collaborate with our support organization and other product engineering teams to understand when changes are too risky and when they may be inappropriate for existing software release.

• Help our support organization and customers understand what improvements are coming and when they will be available.

What you will bring

• Relevant software development experience and interest to switch to language Go

• Familiar with test-based development and agile or scrum methodologies

• Familiarity with operating systems Red Hat Enterprise Linux (RHEL), CoreOS, Fedora

• Basic knowledge of OpenShift by Red Hat, containers, and Kubernetes

• Understanding of open source development models is a positive

• Prior participation in open source community software development is a big plus

• Excellent English written and verbal communication skills

• Familiarity with enterprise application development is a plus

What you will do:

• Validate the identity of candidates

• Effectively manage multiple simultaneous certification exams

• Ensure timely start and completion of each individual exam session

• Monitor candidates with vigilance and intervene in the event of protocol variances

• Escalate to manager as appropriate

• Coordinate with the Exam Support team to facilitate technical assistance to exam participants

• Identify and assess queries so that the response is consistent with the Certification team’s guidance

• Provide accurate, valid, and complete information by using the right methods and tools

• Keep records of interactions

• Follow communication of procedures, guidelines, and policies

What you will bring:

• 3+ years of customer-facing experience with global customer exposure in a support role

• Ability to work in shifts outside normal business hours

• Excellent written and verbal communication skills in English, additional language is a plus

• Fast typing skills with high accuracy

• Advanced technical skills with browsers and network trouble shooting

• Detail-oriented with respect for academic integrity

• Ability to handle multiple priorities and manage time effectively

This team focuses on a few key project areas:

• Deployment targets & installation methods

• Developing & enhancing Backstage plugins

• Creating golden paths & templates

• Contributing to the Janus IDP and Backstage communities by delivering features and fixes to the upstream projects

What You Will Do

• Develop a deep understanding of the technologies and frameworks used within the Red Hat Developer Hub and related projects

• Contribute to upstream open source projects by submitting and reviewing patches for bug fixes and feature requests to and from the community

• Design and implement automation frameworks, including automated tests and quality checks, to support robust CI/CD pipelines

• Operate effectively in a fast-paced, agile environment where both timely delivery and long-term vision are valued

• Collaborate with team leads, architects, and engineers to design and implement scalable, maintainable solutions

• Perform code reviews and provide constructive feedback to peers

• Create and maintain technical documentation for new and existing functionality

• Actively participate in Scrum ceremonies and contribute to an agile development process

• Coordinate and communicate effectively with engineering and leadership teams across global time zones

• Help establish and refine processes that enhance release quality, consistency, and automation

• Advocate for the team’s work through blog posts, community updates, and conference presentations

What You Will Bring

• Extensive experience as a software developer, software engineer, or in a similar technical role

• Extensive experience with TypeScript, including proficiency in modern frameworks and adherence to best practices; hands-on experience with React and YAML

• Proficient in using Git for version control and collaboration

• Solid understanding of release engineering and continuous delivery (CI/CD) processes

• Experience working with microservices architectures, containers, and cloud-native application development

• Familiarity with various testing strategies and tiers, including unit tests; experience with integration and end-to-end tests is a plus

• Advanced debugging and root cause analysis skills

• Proven experience contributing to and leading efforts in open source communities

• Strong communication skills, accountability, and a proactive approach to learning

• Excellent written and verbal communication skills

The following are considered a plus:

• A passion for open source technologies, especially around data solutions

• Familiarity with design-thinking concepts and implementations

• Experience with Agile software development

What you will do:

• Analyze customer feedback and trends to highlight to identify business growth opportunities improving customer satisfaction

• Create or use existing tools to investigate, troubleshoot, and propose remedies for technical issues

• Develop comprehensive, easy to use, self-service solutions

• Generate and promote long term strategies for embedding best practices in the product development lifecycle

• Collaborate with stakeholders across Red Hat to drive efficiency in process and change in our products that improve usability

• Evaluate, share, and improve knowledge content for product technologies

What you will bring:

• BS or higher in computer science or other technical discipline, or equivalent work experience

• 2-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment

• Record of solving complex problems efficiently, and ability to read and write code in 2 or more languages

• Highly motivated self-learner and ability to work in a team, constantly improving and adapting

• Ability to work effectively with others and communicate clearly

• Passionate about technology and customers; committed to providing the best experience possible

• Experience with the following is a plus: AI/ML, Containers, Python, Relational Databases, and SQL

• Demonstrated work in open source projects is also a plus

What you will do

• Form and facilitate multiple Scrum Teams, seeing them through the four stages of team development.

• Create an environment of co-delivery and shared responsibility across the Dev, QE, Docs, UX, and PM organizations.

• Work with other Agile Practitioners in their overall mission to help Display Systems in its Agile Transformation.

• Provide as needed training and publish documentation that supports these efforts.

• Identify and help the team understand skills such as relative estimations and continuous improvement.

• Focus on respectful adoption of agility through the identification and resolution of existing challenges.

• Help the team become self-sufficient in the use of Scrum.

• Improve channels of communication.

What you will bring

• Agile project management skills evidenced by industry experience or recent certification - with strong background in Scrum (For example PMI-ACP or new PMI-PMP, Certified Scrum Master (CSM), Certified Scrum Professional (CSP), or equivalent)

• Outstanding interpersonal skills, including both oral and written communication, mentoring, coaching, collaboration, negotiation, and team building

• Sufficient level of technical background to provide highly credible leadership with development teams and to be able to accurately and objectively evaluate complex project risks and issues

• Demonstrated track record of delivering software products to production, coaching teams & programs at varying maturity levels.

• Creative approach to problem solving; ability to focus on details while maintaining the big picture view

• Data driven analysis skills for measuring health of strategy-to-delivery

• Experience with Jira

The following are considered a plus: -)

• Knowledge of the Red Hat products and application container technology

• Understanding and appreciation of Open Source software development