דרושים Associate Program Manager - Open Source Office ב-Red Hat ב-Czechia, Brno

About the job:

The Red Hat Information Technology (IT) team is looking for a Senior Software Quality Engineer. The ideal candidate will be responsible for ensuring the quality and reliability of Salesforce implementations, customizations, and integrations. You will work closely with developers, business systems analysts, and stakeholders to understand requirements, design test strategies, and automate test cases to improve product quality and speed of delivery.

What will you do?

• Collaborate with cross-functional teams (developers, business systems analysts, and product owners) to develop a test strategy that ensures comprehensive test coverage of Salesforce solutions.

• Perform functional, regression, integration, and system testing on Salesforce implementations, including workflows, custom objects, and integrations with other systems.

• Design and implement automated test frameworks for Salesforce testing using tools like Selenium, Polarion, or similar.

• Provide feedback to the development team to improve coding and design practices from a quality standpoint.

• Create detailed test plans, test cases, and test scripts for both manual and automated testing. Ensure proper documentation of defects and resolutions.

• Conduct performance and load testing for Salesforce solutions to ensure scalability and performance.

• Mentor junior QA team members, drive best practices for QA in the Salesforce environment, and foster a culture of quality within the team.

• Test integrations between Salesforce and other systems (e.g., ERP, marketing platforms) to ensure seamless data flow and process alignment.

• Log and track defects using tools like JIRA, ensuring that they are resolved in a timely manner.

What will you bring?

• 5+ years of experience working with Salesforce platform, with knowledge of Sales Cloud and Experience Cloud preferred.

• Strong understanding of QA methodologies, best practices, and tools. Experience with automated testing frameworks like Selenium, Polarian, or equivalent.

• Experience in automating Salesforce test cases using tools such as Selenium WebDriver, TestNG, JUnit, or equivalent. Experience with CI/CD tools like Jenkins is preferred.

• Expertise in functional testing, regression testing, system testing, and UAT. Familiarity with performance testing and load testing tools.

• Experience testing APIs and integrations (REST, SOAP) between Salesforce and other third-party systems.

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues in Salesforce implementations.

• Ability to mentor junior team members and drive best practices.

• Familiarity with Agile development and Scrum methodologies.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Proficiency in tools like JIRA, Confluence, Git, Bitbucket.

• Strong verbal and written communication skills.

• Ability to work both independently and in a team-oriented, collaborative environment.

• Proactive attitude and willingness to learn new technologies.

What you’ll do

• Lead a team of software engineers to build a platform for AI prototype products, focusing on speed and stability.

• Drive collaboration with AI research, Catalyst, product, and design teams to translate prototypes into production

• Create team practices that prioritize rapid iteration, quality standards, and customer outcomes

• Foster a high-performing, autonomous team culture through coaching, mentorship, and strong technical direction

• Manage timelines, unblock delivery, and ensure work aligns with cross-functional product goals

• Champion DevOps, CI/CD, and security practices for robust AI delivery workflows

• Help define and scale internal tooling and frameworks to accelerate the AI productization lifecycle

What you’ll bring

• 6+ years of software engineering experience, including 4+ years in engineering leadership roles

• Proven track record of shipping production systems at scale

• Strong background in backend development (Python, Go, or similar) and cloud platforms (AWS, GCP, Azure)

• Ability to lead in ambiguous, fast-changing environments and prioritize impact over polish

• Excellent communication skills and cross-functional alignment instincts

• A builder mindset—excited by 0→1 delivery, creative problem solving, and rapid experimentation

Nice to have

• Experience launching AI-driven products or internal platforms from prototype to production

• Hands-on experience with LLMs, generative AI, or machine learning-powered applications

• Familiarity with tools like LangChain, vector databases (Pinecone, Weaviate), or RLHF pipelines

• Background in AI systems observability, evaluation frameworks, or in-product feedback loops

As a Software Engineer in Ecosystem Engineering, you'll be a vital part of our global Partner Certification and Validation efforts. You'll use your deep technical expertise to diagnose and resolve complex issues across various Red Hat Software Certification Programs. This includes Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), specialized certifications like CSI, CNI, and CNF, and maintaining our Vulnerability Scanner.

You'll handle key partners, troubleshoot intricate technical submissions for partners, and drive strategic initiatives to ensure our diverse product ecosystem remains compatible and secure. This involves working with traditional, containerized, and OpenShift-based applications, as well as the latest RHEL AI and virtualization platforms. A crucial part of your role is to proactively monitor the health of our certification scanners and provide direct technical support to partners, managing escalations and communicating clearly with leadership. You'll also mentor other engineers, sharing your knowledge and elevating the team's skills.

What you will do:

• Diagnose and resolve complex technical issues related to Red Hat Software Certification Programs, including Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and specialized certifications (CSI, CNI, CNF).

• Lead technical discussions and troubleshoot complex partner certification submissions.

• Contribute to the design, development, and enhancement of tools and systems supporting certification processes, including the Vulnerability Scanner.

• Proactively monitor the health of certified scanners, detect issues, and communicate changes to relevant teams and partners.

• Collaborate with key decision-makers at various partner organizations, managing escalations and providing clear technical communication to leadership.

• Engage with Level 2-3 support and other engineering teams to resolve critical and complex problems.

• Contribute to strategic planning for partner programs and certification processes across OpenShift and virtualization.

• Mentor and provide technical guidance to other engineers, fostering a culture of continuous learning and improvement.

• Apply security best practices throughout the software development lifecycle, ensuring the integrity of our products and certification processes.

What you will bring:

• 3+ years of experience as a Software Engineer or in a similar technical role, with a focus on product or platform validation, certification, or reliability engineering.

• Deep proficiency in Linux environments.

• Experience with Kubernetes and, including strong understanding of containerization concepts.

• Expertise with CI/CD tools like GitLab, Konflux/Jenkins/Tekton , and issue tracking systems like Jira .

• Excellent analytical, troubleshooting, and debugging skills with a proven ability to diagnose and resolve complex technical issues.

• Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts clearly to technical and non-technical audiences, including external partners and leadership.

• Proven ability to work effectively in a collaborative team environment and across cross-functional teams.

• Understanding of security best practices and principles, with an awareness of common vulnerabilities, CVEs, grading, and mitigation strategies.

These are considered as a plus:

• Experience with Python or Golang.

• Background in virtualization tools and technologies.

• Knowledge of Red Hat products and certifications.

• Familiarity with Common Vulnerabilities and Exposures (CVEs).

• Exposure to Large Language Models (LLMs) and AI use cases.

• Understanding of Site Reliability Engineering (SRE) principles.

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Job Summary

Our mission is simple but critical: make sure nothing breaks what customers actually do. As the team manager, you’ll build and guide a cross-functional group of engineers who use AI tools and human insight to run automated regression tests, simulate key workflows, and flag breakages before customers ever see them. You’ll help set the standard for AI-enhanced product validation, ensuring that rapid development never compromises real-world reliability.

What You Will Do:

• Lead and grow a cross-functional testing team focused on end-to-end workflow validation, not exploratory usability testing

• Develop a regression-first test strategy rooted in replicating key customer workflows across platforms

• Build scalable systems that simulate user behavior and validate product stability after each release

• Leverage AI tooling (e.g., Testim, Diffblue, GPT, Lookback) to automate test execution, data synthesis, and failure detection

• Collaborate with Engineering and Product to rapidly triage regressions and workflow breakages into actionable fixes

• Design and evolve AI Lightspeed as an internal workflow automation system, with potential for future productization

• Establish clear metrics for product reliability rooted in task success and regression coverage—not user perception

• Represent the team’s work in roadmap and release planning conversations, ensuring product confidence at every milestone

What You Will Bring:

• Experience in software quality engineering, technical validation, or product testing

• Experience leading a team within a QA, DevOps, or platform validation team

• Strong knowledge of real-world usage simulation and workflow-based test modeling

• Comfort working with AI-enhanced tools like GPT, Diffblue, Testim, Mixpanel AI, or similar

• Ability to work cross-functionally with Engineering and PMs to translate breakage insights into roadmap action

• Strategic mindset with a hands-on approach: you care about automation and results, not just frameworks

Nice to Have:

• Experience working on AI platforms or validating AI-integrated products

• Experience building or working with automated regression and functional test suites, ideally enhanced by AI

• Familiarity with observability and testing infrastructure at scale

• A track record of driving innovation in software quality or test automation

• Passion for ensuring real users aren’t surprised by what breaks

What will you do?

• Assist Red Hat Academy’s global program owner in developing and tracking project plans, milestones, and deliverables.

• Develop opportunities to expand the Red Hat Academy Program

• Ongoing performance improvements to ensure better quality, increased efficiencies and improved user experience

• Define processes and metrics to drive and measure consumption and quality of the Red Hat Academy program

• Plan, schedule, monitor, and report on activities related to each project

• Coordination of cross-functional teams (through meetings and progress measurement activity) which bring distinct, specific projects to completion both on time and within budget

• Define and implement guidelines and processes to prevent abuse of program benefits

• Develop and maintain collateral to support the Red Hat Academy Program

• Define, develop, generate, maintain and report metrics that measure the success of the Red Hat Academy Program both qualitatively and quantitatively.

• Ensure adherence to legally binding requirements

• Coordinate project team meetings to ensure alignment on objectives.

• Resolve routine project issues and escalate complex matters to senior team members.

• Communicate project updates to cross-functional teams.

• Maintain and organize project documentation for reporting purposes.

• Support the creation of project metrics and dashboards with guidance from senior team members.

What will you bring?

• Bachelor's degree in business administration, marketing, or communications with demonstrated technical expertise

• Experience as a program or project Manager in an IT academy program offered by a software or technology vendors is highly desired

• PMP or other industry recognized certification is high desired

• Excellent written and verbal communication skills, interpersonal skills, presentation skills, leadership skills, analytical abilities, and business judgment

• Ability to work globally outside normal business hours

• 5+ years experience as a project coordinator for IT training based projects, management of IT academy program projects is highly desired

• Ability to coordinate necessary internal and external groups to create business plans

• Comfort working in a collaborative environment, and as a team player is a must.

• Excellent analytical, problem solving, and creative thinking skills

• Takes ownership of issue / problem resolution by ensuring systematic and timely risk / issue tracking, appropriate escalations/follow up and regular status reporting

• Experience establishing and contributing to process improvements

• Detail oriented and able to work in a fast-paced environment

• Ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly.

What you will do

• Design, implement and deliver new features, including coordinating contributions with other developers in the team

• Technical project contribution by fixing defects, reviewing pull requests, and writing unit / integration test cases

• Collaborate with a globally distributed development team, including mentoring junior developers

• Demo the developed features with all stakeholders

What you will bring

• Object-oriented software development experience

• Excellent written and verbal communication skills in English

• Solid programming experience with one of these languages: Python (preferred) or Go

• Experience working in open source software development is a plus

• Experience developing and interacting with REST APIs

• Experience utilizing message queues such as Kafka for large data processing flows

• Experience working with relational databases like Postgres

• Designing solutions on servers running on Linux

What you will do

• Be responsible for contributions in a technical environment, from coding to architecture.

• Work closely with members of our Engineering, Site Reliability Engineering (SRE), Quality Engineering (QE), Documentation, Product Security and Product Management teams

• Be responsible for our product quality, participate in peer code reviews, continuous integration (CI) and delivery (CD), respond to security threats

• Assist with the planning, fulfillment, and delivery of communicated goals

• Be an advocate for Red Hat solutions and technologies

• Work and communicate with a distributed team

• Publicize the team's work through blogs, web postings, and conference talks

What you will bring

• 5+ years of experience working in a Linux environment with at least one language like Golang, Python, Java, or C or C++ Experience with microservices architecture and concepts including APIs, versioning, monitoring, etc.

• Experience with container-related technologies (Kubernetes, OpenShift, etc.), virtualization, or distributed systems

• Experience with AWS, GCP or Azure

• Ability to examine various technological areas deeply and deliver solutions

• Great communication and collaboration skills, with a solid attention to detail

• Ability to quickly learn new technologies

• Proficient written and verbal English communication skills

• Bachelor's degree in computer science or equivalent working experience

• Familiarity with DevOps or SRE background

• Open source development experience