דרושים Services Manager - Red Hat ב-Red Hat ב-Brazil, São Paulo

What you will do

During your first year as a Cloud Services Intern, you will engage in a cohort-based program. Through this experience, you will:

• Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services

• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your customer projects

• Develop technical skills in the Red Hat Platform portfolio that span Cloud and Automation solutions, by completing training programs and attaining industry-recognized certifications

• Apply your technical skills as you engage in meaningful customer projects, experiences and job shadowing opportunities

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities

• Focus on your personal and professional development as you grow your career at Red Hat

What you will bring

• Passion and curiosity for open source technology and desire to build a career within the Tech industry

• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.

• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred.

• Willingness to travel to customer sites for project work and to local Red Hat offices to engage other Red Hat associates

• Effective communication (written and verbal) and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Full professional proficiency in written and spoken Portuguese

What you will do

• During your first year as a Cloud Services Intern, you will engage in a cohort-based program. Through this experience, you will:

• Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services

• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your customer projects

• Develop technical skills in the Red Hat Platform portfolio that span Cloud and Automation solutions, by completing training programs and attaining industry-recognized certifications

• Apply your technical skills as you engage in meaningful customer projects, experiences and job shadowing opportunities

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities

• Focus on your personal and professional development as you grow your career at Red Hat

What you will bring

• Passion and curiosity for open source technology and desire to build a career within the Tech industry

• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.

• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred.

• Willingness to travel to customer sites for project work and to local Red Hat offices to engage other Red Hat associates

• Effective communication (written and verbal) and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Full professional proficiency in written and spoken Portuguese

What you will do:

As an Events Coordinator, you will be responsible for a wide range of tasks, including:

• Support with the delivery of high impact, strategic, cornerstone event series for the region

• Coordinate senior leadership engagements and exec briefings with key accounts to drive pipeline

• Collaborate with our global teams and wider comms team to support Red Hat attendance at key industry events in EMEA

• Project manage multiple events concurrently, including coordinating agencies, vendors, budgets, timelines and demonstrating success metrics

• Communicate effectively with key EMEA and global stakeholders, including finance, procurement and brand

• Formulate follow-up and evaluation metrics for each project

• Develop and implement event best practices and operating standards

What you will bring:

• Bachelor’s Degree or equivalent practical experience

• 5+ years of relevant experience in event management and event marketing

• A proactive and adaptable mindset, to thrive in a fast-paced environment.

• Proven experience in event coordination and project management, preferably for large-scale corporate or technology events.

• A team player with experience of working within complex or highly matrix organisation

• Demonstrated ability to manage sponsor relationships, including contract administration and communication.

• Strong logistical skills with experience in managing event components

• Excellent problem-solving skills, with the ability to think on your feet and resolve issues quickly and effectively.

• Experience with event management software (e.g., Rainfocus) and CRM systems (e.g., SalesCloud) is a plus.

• Exceptional communication and collaboration skills, with a track record of working successfully with diverse internal and external stakeholders.

• A willingness to travel (as needed)

• Remains calm under pressure

What you will do

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

• Attain Trusted Advisor status with both key business and technical decision makers.

• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

• Provide proactive Communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

• Provide executive level summary status reports both internally and to the customer for all high severity cases.

• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

• Foster existing unused product capabilities/functionality that could help customer's business.

• Serve as the customer advocate within Red Hat

• Travel regionally to visit customers occasionally

What you will bring

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), Linux, containers, Kubernetes, and IT automation (Ansible by Red Hat)

• Competent comprehension of enterprise architecture and strategic business drivers

• Direct experience with a variety of hardware vendors

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

• Ability to travel for customer visits and events within the region

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• Experience working in DevOps environments

What you will do

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

• Attain Trusted Advisor status with both key business and technical decision makers.

• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

• Provide proactive Communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

• Provide executive level summary status reports both internally and to the customer for all high severity cases.

• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

• Foster existing unused product capabilities/functionality that could help customer's business.

• Serve as the customer advocate within Red Hat

• Travel regionally to visit customers occasionally

What you will bring

• 3+ years of professional Java coding and development experience

• Development experience of analyzing and debugging Java applications (e.g., using logs, understanding stack traces and source code).

• Familiarity with or interest in learning about middleware technologies such as Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign-On, and Red Hat OpenShift.

• Basic understanding of messaging and streaming platforms (e.g., Kafka, AMQ) is desirable.

• Ability to learn quickly, take ownership of deliverables, and pay attention to detail.

• Outstanding written and verbal communications skills, with a willingness to engage with customers and internal teams.

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

• Introductory knowledge of the JEE platform or a willingness to learn about enterprise Java architecture.

• Basic knowledge or curiosity about cloud solutions, especially Platform-as-a-Service (PaaS) models, is desirable.

• Experience in a support, development, engineering, or quality assurance organization will be considered a plus.

• Hands-on experience with messaging and streaming platforms will be considered a plus.

• Participation in academic projects, internships, or contributions to technical communities will be considered a plus.

• Bachelor's degree in a technology-related discipline (computer science or engineering is preferred)

What You Will Do

• As part of the account team, develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts

• Actively participate in account planning and strategy sessions and reviews with the wider account team

• Closely work with strategic business partners to complement solutions and maximize customer value

• Work with the delivery teams, including delivery managers, program and project managers, architects, and consultants, on getting the right offerings scoped to solve customer business needs

• Negotiate Services pricing, project costs, and terms

• Work closely with internal stakeholders like the Business Affairs, Finance, and Risk Management teams to gain necessary approvals for proposals

• Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors

• Provide executive leadership during the whole customer journey, including presales and post-sales phases

• Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager

• Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams, and other territory services managers on wider strategic initiatives and business development activities

What You Will Bring

• Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery

• Experience & knowledge of the Saudi market & customers, familiarity with the Saudi vision 2030

• Knowledge of Red Hat’s or competitive technologies that engage and build trust with customer stakeholders at different levels

• Understanding of customer business impact as well as the internal impact of projects from a legal, financial, supportability, scalability, and repeatability points of view

• Experience working in customer-facing roles like an architect or consultant or in a related presales or services role

• Services selling experience including development of statements of work (SoWs), requests for information (RFIs), and requests for proposal (RFPs), pricing, large-scale proposal development, and customer journeys

• Experience leading and working in virtual and cross-functional teams

• Proven record of closing complex solutions-led deals worth millions of dollars

• Good understanding of and real experience designing, selling, and implementing enterprise architectures, including hybrid cloud solutions

• Willingness to participate in regular business travel for customer and internal meetings

Under minimal supervision of a Senior Project Manager or Program Manager, you will manage projects independently and provide crucial support for larger initiatives. This includes project planning, tracking, documentation, monitoring, communication, and reporting. You will also contribute to the creation and maintenance of project documentation and address ad-hoc reporting requests.

What you will do:

• Manage Workplace Technology projects such as desk moves, hardware installs and replacements, space upgrades, maintenance programs

• Assist the Project Manager or Program Manager with creation and maintenance of projects

• Perform administrative tasks, such as arranging reports, blog entries

• Create schedules, proposals, RFPs, budgets and other needed documentation

• Coordinate meetings and conference calls

• Taking meeting minutes and distribution to stakeholders

• Prepare and maintain project organization and communication charts

• Assist in financial reconciliation

• Track and manage change requests

• Assist with preparation of presentations

• Assist with development of success criteria and metrics

What you will bring:

• Understanding of Project Management processes, strategies and methods

• Excellent written and verbal communication skills inEnglish, Portuguese, and Spanish

• Foundational knowledge of corporate IT, networking and audiovisual systems in the workplace

• Advanced knowledge with modern spreadsheet, word processing and presentation applications

• Good relationship building skills

• Abilities to establish priorities, work independently, and proceed with objectives without supervision

• Attention to details

• Ability to handle multiple tasks / projects at once

• Fluency in English and Portuguese.

• project management certifications is a plus, e.g. scrum, PMP, etc