דרושים מנהל פרוייקט ב-Red Hat ב-Brazil, São Paulo

What you will do

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

• Attain Trusted Advisor status with both key business and technical decision makers.

• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

• Provide proactive Communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

• Provide executive level summary status reports both internally and to the customer for all high severity cases.

• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

• Foster existing unused product capabilities/functionality that could help customer's business.

• Serve as the customer advocate within Red Hat

• Travel regionally to visit customers occasionally

What you will bring

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), Linux, containers, Kubernetes, and IT automation (Ansible by Red Hat)

• Competent comprehension of enterprise architecture and strategic business drivers

• Direct experience with a variety of hardware vendors

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

• Ability to travel for customer visits and events within the region

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• Experience working in DevOps environments

What you will do

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

• Attain Trusted Advisor status with both key business and technical decision makers.

• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

• Provide proactive Communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

• Provide executive level summary status reports both internally and to the customer for all high severity cases.

• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

• Foster existing unused product capabilities/functionality that could help customer's business.

• Serve as the customer advocate within Red Hat

• Travel regionally to visit customers occasionally

What you will bring

• 3+ years of professional Java coding and development experience

• Development experience of analyzing and debugging Java applications (e.g., using logs, understanding stack traces and source code).

• Familiarity with or interest in learning about middleware technologies such as Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign-On, and Red Hat OpenShift.

• Basic understanding of messaging and streaming platforms (e.g., Kafka, AMQ) is desirable.

• Ability to learn quickly, take ownership of deliverables, and pay attention to detail.

• Outstanding written and verbal communications skills, with a willingness to engage with customers and internal teams.

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

• Introductory knowledge of the JEE platform or a willingness to learn about enterprise Java architecture.

• Basic knowledge or curiosity about cloud solutions, especially Platform-as-a-Service (PaaS) models, is desirable.

• Experience in a support, development, engineering, or quality assurance organization will be considered a plus.

• Hands-on experience with messaging and streaming platforms will be considered a plus.

• Participation in academic projects, internships, or contributions to technical communities will be considered a plus.

• Bachelor's degree in a technology-related discipline (computer science or engineering is preferred)

What You Will Do

• As part of the account team, develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts

• Actively participate in account planning and strategy sessions and reviews with the wider account team

• Closely work with strategic business partners to complement solutions and maximize customer value

• Work with the delivery teams, including delivery managers, program and project managers, architects, and consultants, on getting the right offerings scoped to solve customer business needs

• Negotiate Services pricing, project costs, and terms

• Work closely with internal stakeholders like the Business Affairs, Finance, and Risk Management teams to gain necessary approvals for proposals

• Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors

• Provide executive leadership during the whole customer journey, including presales and post-sales phases

• Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager

• Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams, and other territory services managers on wider strategic initiatives and business development activities

What You Will Bring

• Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery

• Experience & knowledge of the Saudi market & customers, familiarity with the Saudi vision 2030

• Knowledge of Red Hat’s or competitive technologies that engage and build trust with customer stakeholders at different levels

• Understanding of customer business impact as well as the internal impact of projects from a legal, financial, supportability, scalability, and repeatability points of view

• Experience working in customer-facing roles like an architect or consultant or in a related presales or services role

• Services selling experience including development of statements of work (SoWs), requests for information (RFIs), and requests for proposal (RFPs), pricing, large-scale proposal development, and customer journeys

• Experience leading and working in virtual and cross-functional teams

• Proven record of closing complex solutions-led deals worth millions of dollars

• Good understanding of and real experience designing, selling, and implementing enterprise architectures, including hybrid cloud solutions

• Willingness to participate in regular business travel for customer and internal meetings

Under minimal supervision of a Senior Project Manager or Program Manager, you will manage projects independently and provide crucial support for larger initiatives. This includes project planning, tracking, documentation, monitoring, communication, and reporting. You will also contribute to the creation and maintenance of project documentation and address ad-hoc reporting requests.

What you will do:

• Manage Workplace Technology projects such as desk moves, hardware installs and replacements, space upgrades, maintenance programs

• Assist the Project Manager or Program Manager with creation and maintenance of projects

• Perform administrative tasks, such as arranging reports, blog entries

• Create schedules, proposals, RFPs, budgets and other needed documentation

• Coordinate meetings and conference calls

• Taking meeting minutes and distribution to stakeholders

• Prepare and maintain project organization and communication charts

• Assist in financial reconciliation

• Track and manage change requests

• Assist with preparation of presentations

• Assist with development of success criteria and metrics

What you will bring:

• Understanding of Project Management processes, strategies and methods

• Excellent written and verbal communication skills inEnglish, Portuguese, and Spanish

• Foundational knowledge of corporate IT, networking and audiovisual systems in the workplace

• Advanced knowledge with modern spreadsheet, word processing and presentation applications

• Good relationship building skills

• Abilities to establish priorities, work independently, and proceed with objectives without supervision

• Attention to details

• Ability to handle multiple tasks / projects at once

• Fluency in English and Portuguese.

• project management certifications is a plus, e.g. scrum, PMP, etc

Job Summary

You will also participate in creating team structure, performance reviews, and coaching and mentoring associates. You'll collaborate with multiple Red Hat engineering teams and open-source communities around the globe, as well as major partners, strategic customers, product managers, and global alliance managers. As a Manager, you will be part of the Red Hat culture that makes us unique in the industry, enriched by Open Management Practices, Open Decision Framework, diversity and inclusion, and more.

What you will do:

• Lead a global engineering team to design, develop, and deliver product and engineering features.

• Contribute to and lead technical discussions, designs, cross-team engineering collaboration, and customer and partner engagements.

• Work with cross-functional managers and teams across support, quality assurance, documentation, and other areas to create and deliver a high-quality service.

• Coach and provide feedback to associates and support their career development and growth

• Lead the day-to-day activities of the core team across the globe, including detailed project management.

• Coordinate with team leads, architects, and other engineers on product design and architecture

• Work with our Red Hat's global and partner support teams to resolve customer issues.

• Play an active role in the hiring activities for on-site and remote teams

What you will bring:

• Bachelor's degree in computer science or equivalent - 6+ years of significant software development experience

• 3+ years of experience working in a Hybrid Cloud Management Organization as team lead or PSE.

• Experience with multiple big cloud providers, e.g. Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure

• Experience with the management of an organization's databases and database management systems as well as database performance optimization.

• Proficiency and working experience with container-related technologies (Kubernetes, OpenShift, etc.)

• Demonstrated ability to apply technology to business problems - experience successfully leading through ambiguity and change.

• Solid organizational capability, including building and achieving aggressive plans and leading the everyday activities of a global engineering team

• Deep technical understanding and expertise and the ability to navigate through high-level system and software architecture down to detailed designs, code reviews, and problem-solving; this is a highly technical, directly involved role

• Excellent understanding of all aspects of software development, project management, quality assurance (QA), and customer advocacy in a large-scale environment

About the job:

What you will do:

• Hire, develop, retain, and lead OpenShift Specialists within the region (Specialist Solution Architects & Black Belts), to deliver OpenShift offerings through all sales motions & technical decision points (TDPs).

• Lead the OpenShift sales strategy for the region, including articulation of the clear business value of Red Hat’s Cloud-Native Infrastructure and Application Platform to continue to elevate our impact on both our internal and external customers, driving growth through net new opportunities.

• Accountable for the region OpenShift targets and planned growth.

• Serve as the technical thought leader for OpenShift, acting as a trusted advisor to the Red Hat account teams within the region

• Collaborate with other geo and regional OpenShift Platform Leader for global OpenShift sales execution and talent management, including ensuring technical sellers are meeting the required technical proficiencies for their role.

• Collaborate with other RHEL and Ansible Platform leaders when joint GTMs may be required to simplify our offerings from the customer point of view.

• Support and contribute to the hiring of OpenShift Specialists (Black Belts and Specialist Solution Architects) in the region

• Assesses the performance of a team of Specialists based upon sales execution and team talent management (time/attentiveness to hiring, attrition, associate engagement, quarterly connection completion, etc.).

• Gather regional feedback for Product team and Engineering reviews.

• Execute global sales plays with the support of the Regional and Segment sales teams.

• Partner with the Ecosystem team to implement and execute partner-focused GTM initiatives.

What will you bring:

• 3+ years experience in a sales leadership role in a technology sales environment.

• 5+ years experience as an Individual Contributor in technical solution sales & architecture in an enterprise software and services context

• Strong technical and business background with a track record of leading cross-functional teams and delivering on complex projects.

• Experience managing sales and technical pre-sales associates.

• Proven track record in managing direct and indirect teams, as well as strong cross functional collaboration skills, with a proven track record of success.

• Experience with application development, deployment and operations, enterprise integration technologies and patterns, information technology security, API strategy and management, data management, DevOps & GitOps, serverless, service mesh, and other related Application Platform technologies and patterns.

• Experience with cloud platforms, e.g. AWS, Azure or Google Cloud.

• Ability to present to and have conversations at multiple levels with a customer from developers and architects to infrastructure and operations teams, to strategic executives and C-level management.

• Experience with a digital transformation effort as part of sales, consulting or as a customer.

• Strong understanding of market opportunities, the competitive landscape and deep technical expertise in OpenShift solutionsand related technologies, trends, and concepts.

• A balance of strategic, tactical and technical, as well as creative thinking skills

• Bachelor's degree or higher, in computer information systems, computer science or related field, and any other in management and leadership

• Willingness to travel up to 20% of the time, following Red Hat’s established travel and expense policies.

• English Proficiency is required

Desired experience:

• Experience with emerging technologies and uses cases, like artificial intelligence (AI), machine learning (ML), machine learning operations (MLOps), data engineering, large language models (LLMs), artificial intelligence operations (AIOps), generative AI and augmented intelligence, edge architectures and deployment patterns.

• Spanish Proficiency