Customer Care Representative-inr Devices jobs at Philips in United States

Head of Strategy – Image Guided Therapy Devices (Plymouth, MN)

As Head of Strategy for Image Guided Therapy Devices (IGTD) you will play a pivotal role in shaping the strategic direction of the business unit focusing on accelerating growth, strengthening competitive market position globally, identifying strategic initiatives to needs and facilitating problem solving as a member of the Management Team.

Your role:

• Drive strategic business initiatives that deliver long-term impact, leading cross-functional efforts and enterprise-level projects to outpace competition.
• Lead the strategic planning process in partnership with Finance, Business, and Transformation teams, setting goals, KPIs, and metrics to measure success.
• Maintain market intelligence by tracking competitive, technical, and societal trends to guide active portfolio management and value creation.
• Collaborate with senior leadership to craft compelling strategic communications and build customer relationships that surface key market insights.
• Translate strategy into action by presenting recommendations to leadership, shaping growth agendas, and ensuring execution through measurable objective

You're the right fit if:

• You’ve acquired 10+ years of MedTech/Healthcare experience, preferably with 5+ years’ experience at a top-tier strategy consulting firm advising HealthCare clients or in a Strategy and Business Development role in the MedTech/Healthcare industry.
• Your skills include:
  • In-depth knowledge of the healthcare ecosystem, including understanding of key procedural areas, product development process for medical devices, Quality processes and various Regulatory environments applying to Class III medical dev ices.
  • International business experience and in-depth experience in the HealthTech domain.
  • Experience being part of senior leadership teams and proven track-record influencing, commanding and building strong working relationships that contribute to building a highly engaged and high performing team.
  • Proven track record of building significant impact both in strategy definition and strategy execution in multinational organizations. Affinity for driving coordinated solutions across hardware, software, consumables and services.
  • Prove a track record of strong portfolio management and understanding how different internal initiatives influence and impact the organization.
  • You have a minimum of a Bachelor’s degree, preferably in Medical fields and/or business related fields.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this . Travel expected ± 25%.
  • You excel in portfolio management, senior leadership teams, and stakeholder management. Agility, adaptability, strong communication, a growth mindset, and collaborative execution.

How we work together

This is an office role.

The pay range for this position in (Minnesota) is $159,000 to $254,000

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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Patient Services Inbound Representative (Chicago, IL)

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.

Your role:

• Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.

• Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution

• Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.

• Initial training spans 5 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Tuesday through Saturday from 1:00pm to 9:30pm CST with a holiday rotation.

You're the right fit if:

• You have a high school diploma or vocational education or a General Education Diploma (GED).

• You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are an excellent communicator with meticulous attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Chicago, IL is $18.00-$29.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role

• You will achieve sales of all applicable disposable products and services in assigned territory; assisting in advancing revenue and market position
• You will keep tabs on new products in assigned subject area and of current and future company products
• You will manage activity, development, and launch-product goals with Clinical Specialist partners and Market Development Managers. Developing skills in clinical acumen, sales ability, and leadership through collaboration with Regional Sales Manager and the Training Department.
• You will partner with customer contacts across the hospital or clinic, and discovering new opportunities for product expansion

You're the right fit if

• You’ve acquired aMinimum of 3 years of experience with Bachelor's OR Minimum 1 year of experience with Master's in areas such as Sales, Marketing or equivalentincluding a successful track record in customer relationship and account management within the industry segment
• You have a BA or BS in Business or similar field, or equivalent education/experience.
• You have experience selling in procedural rooms required, OR/ER/IR or Cath Lab highly preferred.
• Your skills include strong clinical and technical knowledge, with the confidence to knowledgeably engage key partners to present a value proposition.
• You have proven selling and customer relationship management skills with the ability to navigate a complex sales process to include stakeholders / partners.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You have the ability to effectively manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution, business planning, successfully managing a budget and utilizing an expense reporting system

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Portland, OR

Patient Services Outbound Representative (Chicago, IL)

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Your role:

• Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.

• Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.

• Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.

• Initial training spans 3 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Monday through Friday from 11:00am-7:30pm CST with a holiday rotation.

You're the right fit if:

• You have a High School Diploma or Vocational Education.

• You’ve acquired 6+ months of customer service experience, whether over the phone or in-person.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Chicago, IL is $18.00-$26.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Engages with customers on technical and operational matters, providing expert guidance, resolving advanced issues, and ensuring a high level of customer satisfaction throughout the project lifecycle.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
• Cultivates effective relationships with internal and external partners, providing influence over projects and peer groups by demonstrating a comprehensive understanding of the area of specialization.
• Develops and implements comprehensive project plans, coordinating with cross-functional teams to ensure resources are allocated effectively and all project milestones are achieved. Analyzes project performance data and metrics, providing strategic insights and recommendations to optimize project outcomes, enhance customer value, and support continuous improvement initiatives.
• Participates in the technical integration and implementation of complex products, systems, and solutions at customer sites, ensuring seamless delivery and adherence to all technical and regulatory requirements. Supports presales activities by providing detailed technical expertise and project planning insights, ensuring that proposed solutions are both feasible and aligned with customer needs and business objectives.
• Coordinates effective communication and collaboration among project stakeholders, ensuring that all parties are aligned on project goals, expectations, and progress, and that any issues are promptly addressed. Conducts thorough post-project evaluations, gathering and analyzing customer feedback to identify areas for improvement and ensure that future projects benefit from lessons learned.

You are the right fit if:

• Bachelor’s Degree in Engineering, Science, Computer Science, Information Systems, other related field, or equivalent, Minimum of 5 yrs Project Management work experiencein Healthcare Information Technology, Healthcare, Hospital Imaging industry required.
• PMP certified or working towards certification,Strong knowledge of the following,Hardware solutions,Virtual computing environments,Networking solutions. Basic knowledge of the following,DICOM, HL7, andClinical workflows
• Experience in customer service delivery with a focus on project management, Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills
• Strong analytical capacity with excellent troubleshooting skills with the ability to complete tasks on-time independently with minimal guidance
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this

How we work together

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $83,363 to $133,380

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $87,750 to $140,400

The pay range for this position in AK, DE, MD, NY, RI, or WA is $92,138 to $147,420

The pay range for this position in CA, CT, DC, MA, or NJ is $98,280 to $157,248

No Sponsorship offered:

“US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa."

Play a key role in transforming our end-to-end supply chain by leading strategic customer collaboration, operational excellence, and continuous improvement initiatives.

Your role:

• Serve as the trusted supply chain partner to key customer accounts, driving joint improvement plans that enhance service, cost, and inventory performance.
• Lead digital and Lean transformation efforts, using data to identify process improvements across planning, order fulfillment, and logistics.
• Collaborate cross-functionally with Planning, Sales, Order Management, Finance, Logistics, and 3PLs to deliver customer-centric solutions.
• Champion operational excellence by aligning strategy with execution, optimizing material flows, and driving compliance with quality and regulatory standards.

You're the right fit if:

• You’ve acquired 7+ years of experience in supply chain operations, with background in customer collaboration, demand/supply planning or S&OE considered a plus.
• Your skills include strategic customer collaboration, customer service management, cross-functional project leadership, and the ability to drive continuous improvement using Lean principles.
• You have a Master’s degree in Supply Chain Management, Operations, Business Administration, or a related field.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re an excellent communicator with strong analytical skills, high attention to detail, and proficiency in SAP, Blue Yonder, and other planning tools. Project Management or Lean certification is preferred.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Stamford, CT is $122,640 to $196,224

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside in
.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.